Ulverston Health Centre (Ulverston)

Repeat prescription process needs improvement

It's frustrating that I had to visit the practice in person and complete paperwork to request a repeat prescription. I'm disappointed that this requirement wasn't communicated to me earlier. It seems counterintuitive to have access to NHS applications when they don't allow you to manage prescriptions through them.

Professional service with minimal waiting times

I attend regularly for health appointments and find the community health centre very professional and I don't usually have to wait long before I'm seen.

Quick appointment with friendly reception staff

Outstanding reception team and clinical staff with minimal wait times for my visit. The car parking facilities were convenient. Highly satisfied with the service.

Felt listened to and well supported

Excellent Experience Across All Aspects Of Healthcare Support

Difficult records access without photo identification

Public Feel Free To Copy & Use This Draft If You Have Similar Issues Subject: Request for Access to Personal Medical Records Dear [Local Community Health Centre] & [General Practice] Team, I am requesting access to my personal medical records, specifically my recent test results, in accordance with my rights under the Data Protection Act 2018 and UK GDPR. I understand the need for identity verification; however, I do not currently have photo identification available. NHS guidelines indicate that reasonable alternative methods of identification should be considered where photo ID is unavailable. I am willing to provide alternative verification, such as confirming personal details or answering security questions, to satisfy any necessary checks. According to NHS Digital and the ICO, data controllers must take a proportionate approach to verification, ensuring that access to personal data is not unreasonably withheld. I trust that reasonable accommodations will be made in line with these principles. If there is a specific policy requiring photo ID exclusively, please provide a copy for my reference. Otherwise, I kindly ask that reasonable alternative verification be accepted so that I may access my records as per my legal rights. I appreciate your time and look forward to your response. Kind regards, [Patient Name]

Phone lines constantly busy and frustrating

The practice appears to have difficulty managing telephone communications.

Long wait times left me struggling

Have been experiencing discomfort for several weeks. Struggled to secure an appointment within a reasonable timeframe and felt unwell when one eventually became available. Feeling frustrated with the situation.

Clean facilities with good wheelchair access

The facility was well-maintained. It provided wheelchair access. Parking facilities were adequate.

Centre staff were always ready to help

Back and forth with a friend and her family member, this centre always there to help. Many thanks keep up the good work team!

Friendly reception made the visit pleasant

The team here was very welcoming and approachable.

Fantastic facilities and attentive staff

Excellent premises. Outstanding medical professionals and helpful team members.

Friendly staff and punctual appointments

The team here were very pleasant and welcoming. The facility was well-maintained and presented nicely. My appointment ran to schedule. This is exactly what you'd hope for from an NHS service. Excellent work to all involved.

Seen quickly with minimal waiting time

The appointment was conducted promptly and the consultation was completed efficiently.

Staff were genuinely kind and patient

The staff members were pleasant and friendly.

Friendly staff make visits a pleasure

I'm a delivery driver and whenever I come to this location, the team members are welcoming and supportive, making it consistently enjoyable to stop by.

Quick appointment for x-ray visit

Attended an appointment with a family member who required imaging. The staff were accommodating and the waiting time was reasonable.

Long wait for x-ray appointment slot

Had to attend an appointment with a family member instead of the originally scheduled location for an imaging scan. The facility had limited equipment availability, which resulted in a considerable wait time. I was disappointed by this delay, and although I was informed the process would be expedited due to the urgent nature of the situation, I was still advised that results would take approximately 10 working days to receive.

Relaxed atmosphere in the x-ray department

Attended the imaging department today and found it to be a considerably more relaxed and pleasant environment compared to other healthcare facilities I have visited previously.

Staff made me feel genuinely cared for

The team here demonstrated warmth and attentiveness throughout my visit.

Friendly staff made the visit smooth

No lengthy waiting times, with genuinely warm and welcoming staff throughout the entire visit. The healthcare professional was particularly pleasant and approachable.