Ulverston Health Centre (Ulverston)

Reception staff were pleasant and welcoming

Had to attend for an assessment as part of my ongoing care following a serious accident. The reception team were very welcoming and pleasant, and the clinician I saw was excellent. They came across as experienced and thorough in their approach 👍

Phone lines constantly busy and unresponsive

It can be challenging to reach the practice by telephone during business hours.

Quick appointment booking with minimal wait

The practice appears well-organised with reasonable waiting times. However, I found the remote consultation experience to be less satisfactory compared to attending in person.

Quick appointment with friendly reception staff

The imaging appointment went smoothly with no delays, and the reception staff and imaging technician were both welcoming and helpful.

Friendly reception made the visit pleasant

Positive

Welcoming practice that stayed well organised throughout

Consistently supportive and efficiently structured. A friendly environment that managed the pandemic period in an exemplary manner for the local community.

Welcoming clinic with confusing car park signs

Attended an appointment for a scan with my partner. The facility proved to be welcoming and efficiently organised. The wait time was minimal and the experience was smooth overall, with the only minor issue being unclear signage in the car park area.

Lift breakdowns making access difficult for disabled patients

Generally a reliable service, which is why I've remained with them following my house move. However, for at least three weeks consecutively, the lift has been out of order again. The management team should prioritise addressing this issue. People with mobility challenges face considerable difficulties as a result. Lift failures appear to be an ongoing problem throughout the year at this location. I was consequently positioned downstairs to wait for my appointment, and the reception staff opted not to contact the upper floors, instead directing my transport assistant to go upstairs to complete the booking process. Given that this is an integrated NHS facility, there should be better coordination between departments.

Excellent disabled access and convenient clinic facilities

A vital facility providing general practice outpatient services, imaging capabilities, and immunisation programmes. The disabled access and parking arrangements are noteworthy.

Accessible facilities made my visit straightforward

The chiropody service is conveniently accessible with dedicated disabled parking facilities and automatic door entry, making it a well-equipped medical facility.

Staff mostly friendly despite one rude phone call

I am relatively new to this GP practice, and I have generally found the team to be professional, friendly and welcoming. There was one occasion when I experienced a less pleasant interaction with a member of staff over the phone, though I have not had contact with that person since and am unable to identify who it was. The practice benefits from a spacious car park with dedicated disabled spaces and an ambulance bay, though I have noticed that not all visitors use these facilities as intended. The building itself is well-equipped with toilet facilities, an X-ray department, various other services, and a tea bar, reflecting its origins as a former hospital. The pharmacy located downstairs appears to operate with some inefficiency, with the software system seeming to contribute to the challenges faced by an already busy team, which prompted me to switch to the pharmacy in Market Place instead. Although this alternative location uses the same software, the staff there appear to be under less pressure. There is also a third pharmacy option available, though my personal experiences there over many years have not been particularly positive.

Friendly reception made the visit pleasant

Outstanding care and support.

Friendly staff made the visit straightforward

The service provided was genuinely welcoming and well-organised. All staff members, whether clinical or administrative, demonstrated kindness and thoughtfulness throughout the experience. Much appreciated.

Pharmacy communication could've been clearer

The health centre provides excellent care. However, the pharmacy experience was less satisfactory. During a recent visit, I encountered a staff member whose manner I found quite unpleasant. I was advised to return in a few days, yet shortly after arriving home, I received a message indicating that my prescription was available. This was frustrating given the earlier instruction.

Friendly nurse took time to explain everything

The healthcare professional was pleasant and approachable, taking time to clarify information and demonstrating a compassionate approach to care.

Clean surgery with friendly reception staff

The practice is well-maintained, welcoming, and conveniently located.

Efficient clinic but waiting room could use water

It would be beneficial if the practice offered water facilities in the waiting area, particularly during warm weather, as this would enhance the overall experience alongside the cleanliness and efficiency already present.

Back room staff were genuinely helpful and kind

The team at this practice are excellent. The administrative staff are consistently helpful and supportive. Grateful for their assistance.

Turned away emergency patient without assessment

I brought a visiting American to the centre after they experienced a loss of consciousness while travelling on the A590. They were informed that the facility did not accept walk-in emergencies and were advised to travel to another hospital located approximately 20 minutes away.

Clean practice with friendly staff

The practice was pleasant and welcoming with a clean environment.