Patient Experience Summary

Patients consistently praise the practice's reception staff, clinical team, and facility environment. The premises are well-maintained and clean, with accessible parking and convenient location noted across multiple reviews. Staff are described as courteous, welcoming, and professional, with many patients appreciating the compassionate approach to care. Appointment experiences and waiting times are generally positive, with several patients reporting minimal delays and efficient service delivery.

However, appointment availability remains a challenge, with some patients finding it difficult to secure timely slots. Telephone access during business hours is also problematic, with multiple reports of difficulty reaching the practice. The pharmacy department has received mixed feedback, with some patients experiencing inefficiency and frustration around prescription request processes. Additionally, lift maintenance issues have been flagged as an ongoing concern affecting accessibility for patients with mobility challenges.

Remote consultations have been noted as less satisfactory compared to in-person visits. While the practice benefits from comprehensive facilities including imaging services and various outpatient offerings, some patients have encountered limitations in equipment availability. Overall, the practice demonstrates strong interpersonal and organisational strengths, though operational challenges around access and certain administrative processes warrant attention.

Appointment

71.24 %
Great

Reception

78.32 %
Great

Cleanliness

82.56 %
Great

Care

79.18 %
Great

Respect

77.89 %
Great

Seen on time

73.41 %
Great

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PM

Paul M. Google 3 years ago

Rating

Great!

Welcoming and clean practice environment

A pleasant location to attend for appointments.

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EM

Eileen M. Google 3 years ago

Rating

Excellent!

Friendly reception made the visit pleasant

Excellent

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AO

Alyson O. Google 3 years ago

Rating

Average!

Reception greeting could have been warmer

Unfortunately, I did not receive a warm welcome upon arrival, with an unclear greeting about my purpose for visiting. I was attending for a vaccination appointment, along with other patients that day. I had taken precautions by wearing a mask. The female staff member I encountered was quite supportive and attentive. However, the male staff member who administered the injection was less engaging, offering minimal conversation throughout the procedure. I remain hopeful that the vaccination will provide the protection I need.

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CL

Convo L. Google 3 years ago

Rating

Excellent!

Friendly staff who actually listened to me

Staffed entirely by friendly and capable individuals.

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TW

Trevor W. Google 3 years ago

Rating

Excellent!

Reliable practice with straightforward booking

Have not experienced any issues and consider this to be an excellent medical facility.

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DB

Dot B. Google 3 years ago

Rating

Average!

Arrived just as the surgery was closing

I arrived at the location and found that they were in the process of closing.

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GW

Gareth W. Google 3 years ago

Rating

Excellent!

Efficient service with pleasant staff

Prompt and courteous service with friendly personnel.

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BB

Brian B. Google 3 years ago

Rating

Excellent!

Efficient covid appointment with minimal wait time

Attended an appointment for a health concern at this practice. The service was very efficient, with the visit completed in less than ten minutes.

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PC

Penny C. Google 3 years ago

Rating

Excellent!

Well organised vaccination centre experience

Excellent vaccination centre with outstanding organisation and a highly professional approach throughout. Truly impressive!

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LT

Lesley T. Google 3 years ago

Rating

Excellent!

Well organised appointment booking process

The practice demonstrates excellent organisational standards.

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NP

Norman P. Google 3 years ago

Rating

Excellent!

Smooth vaccination appointment with helpful staff

Attended for vaccination and received outstanding care throughout the visit. The clinical staff and volunteers were all exceptional, and there was ample parking available. 👌

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CP

Carina P. Google 3 years ago

Rating

Excellent!

Pleasant staff made the visit worthwhile

The team members throughout the practice, including those in nursing, reception, and the pharmacy department, have consistently demonstrated a pleasant demeanor.

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LP

Lynda P. Google 3 years ago

Rating

Average!

Hard to book an appointment here

It can be challenging to secure an appointment at this practice.

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PH

Paul H. Google 3 years ago

Rating

Excellent!

Clean facilities with helpful and friendly staff

The practice was clean and well-maintained with adequate space between seating areas. There was ample parking available, and the team were friendly and welcoming.

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TL

Tara L. Google 3 years ago

Rating

Excellent!

Felt genuinely listened to and understood

This is a review for a clinician at the practice! It was the first visit but the appointment felt very comfortable and approachable. The clinician really listened carefully and took the concerns raised seriously, investigating thoroughly to help address the issue. They demonstrated kindness and consideration throughout, and were genuinely pleasant to interact with. Thank you for providing such a positive experience. We wish you continued success and fulfilment in your medical career. Kind regards.

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WF

Wigan F. Google 3 years ago

Rating

Great!

Easy to book and reasonably clean

The practice was satisfactory, maintained adequate cleanliness standards, and was conveniently located and accessible.

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MM

Mididoctors M. Google 3 years ago

Rating

Excellent!

Frustrated with long waiting times and access issues

The health service requires sustained public investment and protection from fragmentation. There are concerns about the direction of current policy and its impact on NHS sustainability.

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PC

Paul C. Google 3 years ago

Rating

Great!

Friendly reception staff made the visit worthwhile

It's a medical facility.

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CQ

Chris Q. Google 3 years ago

Rating

Excellent!

Reception staff were genuinely helpful and kind

An excellent medical practice with genuinely helpful and polite reception staff. I would strongly suggest this to others.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01229 484141
  • Ulverston Comm.Health Ctr Stanley Street Ulverston Cumbria LA12 7BT

Patient Experience Summary

Patients consistently praise the practice's reception staff, clinical team, and facility environment. The premises are well-maintained and clean, with accessible parking and convenient location noted across multiple reviews. Staff are described as courteous, welcoming, and professional, with many patients appreciating the compassionate approach to care. Appointment experiences and waiting times are generally positive, with several patients reporting minimal delays and efficient service delivery.

However, appointment availability remains a challenge, with some patients finding it difficult to secure timely slots. Telephone access during business hours is also problematic, with multiple reports of difficulty reaching the practice. The pharmacy department has received mixed feedback, with some patients experiencing inefficiency and frustration around prescription request processes. Additionally, lift maintenance issues have been flagged as an ongoing concern affecting accessibility for patients with mobility challenges.

Remote consultations have been noted as less satisfactory compared to in-person visits. While the practice benefits from comprehensive facilities including imaging services and various outpatient offerings, some patients have encountered limitations in equipment availability. Overall, the practice demonstrates strong interpersonal and organisational strengths, though operational challenges around access and certain administrative processes warrant attention.

Appointment

71.24 %
Great

Reception

78.32 %
Great

Cleanliness

82.56 %
Great

Care

79.18 %
Great

Respect

77.89 %
Great

Seen on time

73.41 %
Great
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