Unity Health

Poor care and understanding especially when housebound.

Rules and regulations now taken over this once good practice, its expansion is now too large with 100 staff, therefore getting answers is impossible as often many clerical staff are appointed to deal with your enquiry. You are issued with a named GP as unfortunately happened to me recently as my excellent GP resigned and you find you are nothing now more than a name and number on a computer screen, they do not even know or research your full case history my new GP Issued a wrong drug I am no longer to take as would be dangerous and she would not issue an important heart medication requested monthly along with other medications by my pharmacy. More thought and care should be taken and offered to housebound patients. I would however, like to mention the kind and helpful receptionists at Brill and Thame one in particular, unfortunately I do not know her name who has always without fail helped me and given me confidence that my query will be attended to.

Frustrating booking system fails miserably again

I regret to share a negative experience. During the online booking process, I was queried about unavailable time slots, yet the confirmed appointment directly conflicted with my explicitly stated unavailability. This recurring issue has frustrated me previously. My attempts to modify the booking online have been consistently thwarted by system messages indicating the booking platform is unavailable - today, ironically, it will supposedly reopen at closing time. Consequently, I'm now unable to adjust my reservation before the scheduled date, which means I'll likely miss the appointment, and another week will pass while I struggle to schedule effectively.

Great service with zero hassle

Smooth experience, everything went perfectly without any hitches

Incompetent medical practice fails professional standards

Unity Health stands out as the most chaotic medical practice I've encountered in my professional career spanning 15 years, brazenly flouting regulatory standards. My business specializes in life assurance, which frequently involves major insurers like Aviva compensating the GP approximately £100 for a medical report for our client. The purpose is to secure life insurance approval, ensuring mortgage repayment in case of death or providing income if the client becomes too ill to work. Essentially, we aim to prevent potential homelessness resulting from health complications. The GP is legally obligated to return this information within 20 working days under the Access to Medical Reports Act 1988. Despite numerous reminders, this practice took nearly 9 months to produce the report, consequently exposing my client to substantial financial vulnerability. Their sole justification was having a single administrator managing half a dozen sites. While I believe the practice's doctors are likely of high caliber, their administrative infrastructure is fundamentally flawed. It is irresponsible and reckless to leave a client in such a precarious position for an extended period due to insufficient administrative resources. Stefan Cork Cork & Co, Thame.

Memorable family trip with great service

Pleasant encounters for myself and my relatives.

Frustrating medical experience with poor patient communication

According to my documentation, I was marked as tardy for my scheduled visit, which is completely incorrect! In reality, I was punctual and ended up waiting while the medical staff engaged in a phone conversation with another patient. Following my check-in, I sat idle for an additional five minutes. When I finally saw the physician, they appeared hurried, disinterested, and more focused on digital records than providing attentive care. I am requesting that my file be corrected to reflect the actual circumstances of my appointment!!

Incompetent healthcare left me in chronic pain

My encounter with this medical practice has been absolutely disastrous. I've been suffering from persistent pain for a year and a half, and was promised a referral to rheumatology for proper examination, only to be redirected to a physiotherapist - it's completely ridiculous. When I attempted to challenge and clarify this situation, the doctor bizarrely started questioning my mental state and emotional well-being!!! Are you serious? Perhaps if a single staff member in this entire surgery could actually perform their responsibilities competently, I wouldn't still be enduring this pain and feeling utterly exasperated. I'm not seeking psychological support to manage your professional incompetence - I simply want you to fulfill your basic medical duties! The sheer audacity of suggesting I need mood assistance when I'm genuinely trying to address my medical concerns is profoundly insulting!!! I will absolutely be pursuing this matter further and ensuring my dissatisfaction is formally documented.

Worst customer service ever in medical practice

I recommend this receptionist explore alternative career paths, such as debt recovery or meat processing. Her phone demeanor was not just abrupt and discourteous towards me, but she also brought my wife to tears during her initial patient visit (an experience that will absolutely not be repeated)!! I'm uncertain about the identity of the Doctor here, but if you're reading this, I will dedicate myself to publicly criticizing this practice on every available platform and to any regulatory body I can locate. Your response to this situation will ultimately reveal the core values and professional standards you aim to establish within our charming community.

Terrible medical experience that left me frustrated

This surgical facility is an absolute nightmare. Steer clear at all costs. The front desk staff is incredibly rude and provides zero assistance. Their current operational approach is utterly dysfunctional. Instead of supporting patients, they seem intent on creating unnecessary obstacles and complications.

Grateful for exceptional customer service and support

A massive appreciation for all the incredible assistance you've provided - you truly went above and beyond to support me during this process.

Unprofessional staff ruins patient experience at clinic

The front desk staff member on the morning of January 12th displays an unacceptably discourteous demeanor towards patients. While I personally was not the target of her abrasive behavior, witnessing her demeaning interactions with other individuals seeking assistance in the waiting area was deeply uncomfortable. She urgently needs to adjust her approach and demonstrate basic human empathy.

Quick response and exceptional medical care

Exceptional customer care. Contacted the practice this morning at 9:36am, received a callback from the general practitioner at 14:22, and secured an in-person consultation at 4:30pm - truly remarkable service, much appreciated.

Wonderful medical staff made my visit pleasant

The staff across all roles—from the front desk to medical professionals—were exceptionally welcoming and supportive throughout my visit.

Flexible surgery options with great practice

Solid training opportunity with the added benefit of selecting from four distinct surgical procedures

Compassionate care that goes above and beyond

I've consistently received outstanding treatment at Unity Health in Princes Risborough. Their proactive approach of pre-screening patients via phone to determine if an appointment is truly necessary is both time-efficient and cost-effective for the NHS. The physicians have been incredibly supportive, offering alternative medical recommendations to antibiotics, advocating for me during hospital interactions regarding a life-altering surgical procedure, and consistently providing a welcoming and optimistic environment.