University Medical Centre

Amazing Experience

I recently visited the GP regarding my ankle problem and had a really positive experience. The staff were very attentive, listened carefully to my concerns, and acted quickly to help me. I was referred to physiotherapy quickly and also managed to get an ultrasound arranged all within a week, which I really appreciated. The whole process felt efficient and well organised, and I was genuinely cared for throughout.

Amazing GP

I called in the morning regarding some concerns I was having about my health, got my appointment that day and was already referred to the hospital the next day. They are prompt and caring towards their patients and give the impression they really do care about their patients. Would definitely recommend!

Doctors changed my life after 20 years

The surgical team was exceptional - compassionate and empathetic professionals who truly care. In just half a year, they've provided more effective treatment than my previous medical experience spanning two decades. I am incredibly grateful for their outstanding care and support.

Caring doctors who really listen

A model primary care practice that truly understands patient needs. I've been registered here for more than half a decade, and scheduling has never been an issue - I consistently get same-day consultations. The medical professionals here, both doctors and nurses, genuinely listen and address my health concerns, in stark contrast to other healthcare providers who have previously dismissed my worries.

Painful cyst and 30-minute wait

After enduring a 30-minute wait, I finally reach the receptionist, who turns out to be incredibly discourteous. As someone struggling with anxiety and ADHD, I needed to discuss my status on the GB waiting list and review my medication. The receptionist immediately reprimands me for not scheduling the medication appointment earlier, then provides a slot for the following week. When I mention needing a GP appointment, she dismisses me and tells me to call back tomorrow. While explaining a painful cyst, I notice a slight shift in her tone. She then refers me to the pharmacy next door, which is helpful, but during her harsh scolding, I completely forgot to mention my urgent ADHD-related GP appointment that my university requires. I sincerely wish the staff would show more compassion. For individuals battling mental health challenges, something as simple as making a phone call can be incredibly overwhelming. A little kindness and understanding would make a world of difference.

Compassionate care when I needed it most

The medical staff demonstrated exceptional compassion and understanding. Their thoughtful guidance was comprehensive, and they were diligent about checking in to ensure my complete recovery and well-being.

Awkward chat about my weight-loss meds

I recently encountered an unsettling situation at a medical office. While discussing my weight-loss medication, the receptionist began probing beyond standard intake questions, inquiring about my usage duration and perceived effectiveness. Although I wasn't explicitly compelled to share personal details, I found myself answering, feeling somewhat manipulated. I felt embarrassed admitting I hadn't achieved the typical results associated with the medication. The receptionist's approach seemed inappropriately casual, with a condescending undertone that suggested she viewed my situation as entertainment. Her demeanor implied a sense of superiority, seemingly because I'm a student, which made me uncomfortable. The entire interaction struck me as unprofessional and invasive, leaving me feeling exposed and disrespected.

Friendly staff saved my day

Extremely useful We're truly grateful.

Great care from compassionate doctors

Dr. Flanagan and Dr. Katona consistently demonstrate exceptional care and commitment. I cannot praise them, along with their outstanding reception staff and nurses, enough.

Scary day without epilepsy meds

I was denied my critical anti-epilepsy prescription because their general practitioner was away on vacation. The front desk staff was incredibly dismissive until I forcefully emphasized that without my medication, I risked experiencing a potentially life-threatening seizure. Only after I pointedly highlighted that individuals with disabilities should not be subjected to the clinic's negligent practices did she promptly acknowledge their duty of care.

Terrible phone service at this place

Why are the employees here so incompetent at answering calls? I've been waiting first in line for more than thirty minutes, and no one seems to care.

Caring doctor who truly listens

After growing weary of my former healthcare provider, I decided to switch to this medical practice. I'm thrilled to report that my new GP genuinely appears invested in my well-being, carefully hearing my concerns, exploring my health challenges, and offering thoughtful guidance and alternatives while valuing my perspective. This has been a truly transformative experience.

Quick and smooth pediatric care

I've utilized this medical facility multiple times over the past three years for my kids' healthcare needs. Every visit, the scheduling process has been smooth, wait times minimal, personnel welcoming, and the overall treatment exceptional.

Terrible doctor's office with constant phone runaround

Poor communication and unprofessional front desk behavior. Consistently denied in-person consultations, forced into telephone appointments instead. Experienced two instances of incorrect medical guidance from a general practitioner, resulting in significant financial losses and unnecessary health complications.

A decade of top-notch medical care

Throughout my medical journey since 2014, from my university years to the present, I can unequivocally state that this medical practice ranks among the finest I've ever encountered. The physicians are truly remarkable, with Dr. Norman and Dr. Nobel particularly distinguishing themselves through their outstanding treatment and sincere dedication to my health. The pharmacy staff have also profoundly enhanced my medical experience, and I am immensely appreciative of their unwavering assistance. The front desk personnel are compassionate, competent, and consistently responsive, routinely exceeding expectations, especially during urgent circumstances. The overall quality of care at this practice is exemplary. I feel deeply thankful for the exceptional medical support I have received here.

Frustrating prescription renewal with rushed receptionist

The medical staff, including doctors and nurses, are exceptional, but the receptionists initially appear courteous before quickly becoming abrupt and dismissive. I rely on a daily prescription for debilitating migraines that cause severe pain, vision loss, speech difficulties, and disorientation, and I follow the recommended repeat prescription process. After receiving a text prompting me to call, I discovered from the receptionist that I couldn't refill my medication because the prescription had expired. Critically, no prior communication during my interactions with medical professionals indicated this impending expiration or suggested I should discontinue the medication under any circumstances, especially given the severe symptoms I've previously experienced. While the receptionist did extend my prescription's expiry date, her approach was curt. She consistently interrupted my questions, providing no substantive answers, and ended the call before I could understand crucial details like when my prescription would resume, whether I needed to schedule an appointment, if they would contact me, or the specific date of my prescription extension. Having navigated multiple medication regimens to manage my condition, which already significantly disrupts my daily life, this interaction felt particularly alienating. The situation underscores a desperate need for greater compassion and attentiveness from support staff.

Online booking needs some work

I appreciate that this medical practice puts in effort, especially considering how challenging it can be to secure appointments at other clinics. My primary suggestion would be to enhance their online booking system, which currently directs me to call the office instead of allowing direct self-scheduling. The lengthy phone queue makes it frustrating to get through and book an appointment. Despite this issue, I want to acknowledge that they are generally performing well.

Kind doctors saved the day

The general practitioners at this medical center are truly exceptional. Dr. Katana, Dr. Noble, and a compassionate Black nurse who has been working there for over two years are the highlight of this practice. However, the reception staff desperately need improvement, as their conduct is unacceptably rude and disrespectful. I experienced a particularly offensive interaction when calling to schedule an appointment for my ill partner. The receptionist's response, "Is he not adult enough to speak for himself!", was completely inappropriate. When I pointed out the inappropriateness of her comment, she refused to book an appointment. I've given this surgery a two-star rating because while the doctors are outstanding, the reception staff's behavior is deplorable and falls far below basic standards of professional communication and respect.

Friendly staff made my checkup easy

Welcoming front desk staff who were extremely supportive. Skilled and competent medical professionals.

Helpful staff at neighborhood pharmacy

Stopped by this pharmacy for the first time and was pleasantly surprised by the welcoming and helpful staff. The service was top-notch and made me feel comfortable during my visit.