University Medical Centre

Friendly staff got me in quickly

consistently supportive and compassionate staff, they always find a way to schedule me and process my prescriptions with incredible efficiency. much appreciation for their service

Expensive surcharge and no gp help

I shelled out an exorbitant amount for the Immigration Health Surcharge as an international student, yet I'm unable to secure a GP appointment with my university-registered doctor. They consistently ignore my calls, regardless of the time—morning, mid-morning, or early morning. It feels like a complete rip-off. Frustrated and ill, I'm venting my frustration here because my only option is to purchase over-the-counter medications from local stores. Congratulations on exploiting our financial resources and well-being.

Mixed care and quick referrals

Quite conflicting experiences overall. Certain aspects have been excellent, with swift referrals and prompt service. However, other encounters have been less satisfactory. It seems that some medical concerns are potentially being minimized for the sake of expediency, especially when the issue significantly impacts one's well-being, which is genuinely frustrating and disconcerting.

Quick and responsive online care

Every time I submit an online consultation request, I receive a prompt response within a short period. The consultations are streamlined and supportive.

Terrible customer support after three days

No response from them for 72 hours - calls going unanswered.

Fast and friendly medical care

Exceptional customer service with incredibly welcoming and supportive front desk staff who are prompt in their communication and make scheduling appointments a breeze. Dr Katona is an outstanding general practitioner delivering top-tier medical care.

Friendly family doctors who really care

We've recently relied on this medical practice for healthcare needs across our entire family, and they have consistently exceeded our expectations in every single interaction.

Quick and caring medical help

Incredibly supportive service and medical professionals Make sure to schedule an appointment in advance, otherwise securing a consultation with the doctors can be challenging

Friendly staff made my day better

A truly exceptional medical facility. The front desk personnel are friendly and supportive, while the healthcare professionals demonstrate extensive expertise and skill. Without a doubt, this is the most impressive practice I have encountered.

Mia was kind, but service fell apart

0 stars, they misrepresented their post-discharge support and subsequently refused assistance because I was no longer under their care. With the exception of Mia Curran, who was compassionate and helpful during my initial assessment, the rest of the staff, including Natalie Mearns, Ruth Smith, and the administrative personnel, provided an unhelpful and dismissive experience. Reaching out for help was incredibly difficult for me, and this interaction has significantly undermined my confidence in seeking support in the future.

Friendly doctors made my healthcare feel like home

Throughout my 8-year association with UMC, I've witnessed remarkable progress. The medical staff is exceptional, with each physician displaying top-tier expertise. The front desk personnel are incredibly warm and supportive. Unlike typical medical facilities, this center feels inviting and relaxed, creating an atmosphere that puts patients at ease. I want to express my sincere gratitude to UMC for delivering such outstanding healthcare services.

Quick care and friendly faces

Switching to this medical practice was an excellent decision. The personnel are incredibly welcoming and supportive. When a medical concern arose, it was promptly handled with a direct consultation. Waiting times in the reception area are minimal. Parking facilities are convenient and sufficient.

Quick and caring medical team

I consider this medical practice absolutely exceptional, with minimal wait times when calling. Securing a doctor's appointment is straightforward, and we've benefited from numerous home consultations. I cannot emphasize enough how impressed I am with their service. The reception staff are equally outstanding and supportive. Britta Pearlman

Supportive brace for student's health concerns

My daughter appears content with these products. They've provided significant assistance in managing some health challenges during her time at university.

Fast service with a smile

Always prompt and courteous. Puzzled by negative feedback.

Compassionate care for my elderly mom

From the moment my elderly mother-in-law, who is 93 years old, became a patient here six months back, the level of attention and assistance we've experienced has been absolutely exceptional.

Quick and smooth healthcare visit

Absolutely fantastic visit! I called following a walk-in and described my circumstances, and the receptionist was incredibly helpful, successfully scheduling my appointment. The check-in process was seamless, and the nurse was wonderful - thoroughly explaining the procedure and providing comprehensive information. The entire experience was smooth and efficient, with minimal waiting or complications.

Useless doctor's ring back left me suffering

The doctor's callback service was completely unhelpful. They simply advised taking paracetamol without providing any meaningful explanation or guidance. Both the medical personnel and the physician appeared disinterested in arranging an in-person consultation. I was experiencing a high fever and was practically immobilized for 48 hours. It wasn't until I contacted the 111 service that I managed to secure a same-day appointment. Ultimately, it was discovered that I was suffering from strep throat and urgently required antibiotics - a diagnosis the original medical team hadn't even attempted to investigate.

Wasted trip after misleading hours

Arrived after a lengthy 30-minute walk only to discover that the establishment had already shut down for the day, with a cleaning staff member informing me that all employees had departed, completely disregarding the posted closing hours.

Friendly staff who actually listen

I've been a patient at this medical practice for several years now. Their staff are consistently accessible and courteous. The nursing and medical professionals are compassionate and attentive. I've experienced no issues with medication management. I'd recommend that those who complain should compare this service to practices in Swale and other areas, where healthcare support is practically nonexistent. Patient expectations are often unrealistic; naturally, there will be periods when resources are limited and staff are under pressure. People are remarkably quick to criticize but reluctant to offer praise. Kudos to the university medical centre!