University Medical Centre

Worst customer service at medical office

Absolutely stunned. The front desk staff displays such an abrasive demeanor that immediate termination seems warranted. Her attitude suggests she's more suited to a correctional facility than a medical setting. Her approach completely undermines patients, leaving them feeling belittled and disregarded.

Friendly staff made all the difference

This medical practice is unquestionably the most exceptional healthcare facility we've ever been associated with. They truly embody the gold standard of what a doctors' surgery should strive to achieve.

Smooth check-in with kind front desk staff

Once again, top-notch and prompt assistance. The front desk team is welcoming and supportive.

Caring staff helped my daughter's anxiety

This medical practice is exceptional, with front desk staff who consistently demonstrate empathy towards my daughter's nervousness and are incredibly supportive of my efforts to manage appointments and medication requests. I genuinely wish I could become their patient as well, given how they consistently strive to resolve issues with remarkable efficiency and care.

Terrible gp ignored my health concerns

I've had immense difficulty securing an in-person consultation because I'm uncomfortable sharing personal health details over the phone with an unfamiliar person. After finally obtaining an appointment, the general practitioner completely dismissed my concerns and ignored all the medical documentation and tests I'd previously undergone during a visit to my home country for urgent health matters. The GP reluctantly provided a referral, and thankfully, the hospital specialist actually listened and took my symptoms seriously. I'm frustrated that I must navigate this complicated and ineffective primary care system just to receive proper medical attention. Additionally, there's an inexplicable communication issue where I can call the practice, but when they attempt to contact me, they cannot hear me - effectively forcing me to potentially discuss sensitive medical information in public or crowded spaces where privacy is compromised.

Loud receptionists made my medical visit miserable

The front desk staff are incredibly unprofessional, loudly announcing personal health details in a crowded waiting area and speaking with a patronizing attitude. Obtaining an appointment was an exhausting process, involving multiple in-person visits and phone calls, only to have the scheduled appointment cancelled, forcing me to restart the entire scheduling process and ultimately settle for a telephone consultation. Despite being assured that my paperwork would be immediately processed, when I followed up three months later to inquire about its status, I discovered they had not even initiated the submission. This complete lack of communication and administrative incompetence was unacceptable. As a result of these repeated frustrations, I have since transferred my medical care to another general practitioner.

quick online consults saved me time

I've been a patient at this medical practice for approximately a year and must reluctantly switch providers due to an upcoming move. Throughout my time here, I've consistently encountered exceptional doctors who genuinely pay attention to my concerns and provide excellent professional guidance. Their online e-consultation service is particularly impressive, with response times typically ranging between 2-3 hours. While scheduling appointments via telephone can sometimes be challenging, this isn't a reflection of the practice's quality, and the reception staff remain consistently helpful and pleasant. I would wholeheartedly endorse this surgery based on their swift communication and convenient digital accessibility.

Friendly staff made my day right

During my initial visit, I was genuinely impressed by the incredible warmth and compassion of every single staff member I encountered. Their helpfulness and understanding were truly remarkable. I extend my heartfelt gratitude for their exceptional service. I'm baffled by any negative feedback, as my experience was nothing short of outstanding.

A lifeline when depression hit hard

Dr. Katona stands out in her approach to mental health care. Her compassionate and intuitive listening skills are exceptional; despite my history of recurring depression, she was the first healthcare professional to truly understand the root of my challenges. She thoughtfully adjusted my medication and went beyond conventional treatment by arranging comprehensive, long-term therapeutic support that extends well past the typical brief cognitive behavioral therapy and standard antidepressant protocol. While I appreciate standard treatments, her recognition that complex mental health issues demand more nuanced, in-depth care was transformative. I'm deeply grateful for her understanding, supportive guidance during a challenging period of my life.

Wrong pharmacy again and again

I've lost count of how often my recurring medication order has been mishandled, consistently being sent to an incorrect pharmacy location. A front desk staff member confidently assured me the prescription was at pharmacy X, prompting me to make a special trip, only to discover upon arrival that the pharmacist confirmed it was actually at pharmacy Y. My frustration has reached its absolute limit.

Friendly staff made my surgery visit better

The medical practice stands out favorably among similar facilities I've experienced. The front desk personnel are particularly warm and supportive, offering excellent assistance.

Worst centre ever at 11 am

Absolutely dreadful medical facility! Steer clear at all costs! Attempting to schedule a simple appointment has been a nightmare, with reception consistently claiming they're fully booked. Even during a genuine health emergency, they flatly refused to provide me with a consultation slot, repeatedly insisting they were completely occupied. Their dishonesty is shocking - I was first in line and was told they were closing soon, despite it being only 11:00 am when their official hours extend until 5 pm. The receptionists are incredibly discourteous and unprofessional, always demanding to know the reason for seeking medical attention. Obviously, if it weren't critical, I wouldn't be contacting them! Their lack of common sense is astounding. What an absolute embarrassment! The numerous negative reviews are entirely justified. One star is genuinely generous. They demonstrate a complete absence of professional ethics, proper conduct, empathy, and basic human compassion. The entire system should immediately replace this staff with competent, caring professionals. Their service is not just unhelpful, but actively detrimental and incompetent.

Worst customer support ever encountered

An utterly bewildering and pointless service that ranks among the most frustrating I've ever been unfortunate enough to encounter.

Friendly doctors who truly care

Exceptional medical practice with outstanding personnel who consistently demonstrate kindness and flexibility. I'm genuinely puzzled by any critical feedback - it would be challenging to locate a superior healthcare facility.

Rude staff left me limping across campus

My sole interaction with this medical facility involved painfully limping across the university grounds, nursing a fractured toe (caused by getting my foot caught in a revolving door), desperately seeking medical attention. The front desk staff treated me with complete disrespect, curtly informing me they weren't taking patients and dismissively directing me to trek back across campus to University Nursing Services. They were so unhelpful that they wouldn't even provide me with a simple ice pack. Subsequently, a friend transported me to Canterbury Hospital, where a radiographic examination definitively verified my toe was indeed broken.

Frustrating prescription and appointment mess

Competent medical professionals, but the administrative side of managing continuous healthcare, prescription refills, and scheduling appointments is frustratingly inefficient.

Worst medical centre ever experienced

This facility should not be permitted to continue its operations. The way they mistreat their patients is appalling, and anyone considering using their services should be warned: it's far from simple. The front desk staff are arguably the most incompetent I've ever encountered. A medical center's fundamental purpose is to assist anyone who enters, which is the very reason such institutions were originally established. Yet the employees are incredibly rigid, adhering to an inflexible, exhausting, and maddening procedure that must be followed precisely. Once you finally manage to see a doctor or nurse, you'll find they are equally unhelpful and demonstrate an abysmal standard of patient care.

Same-day appointments and friendly staff

I'm truly astonished by the negative feedback about this medical practice, as my experience has been entirely different. Calling the surgery is always a breeze, with minimal wait times, and I've consistently managed to secure same-day consultations via phone for both myself and my young child during urgent situations. The reception staff are hands-down the most pleasant and accommodating I've ever encountered in a GP office, and the physicians are equally impressive in their expertise. As an added advantage, the facility itself is attractive, parking is never an issue, and there's a conveniently located pharmacy right next door. It's hard to imagine a more ideal healthcare setup!

Healthcare heroes during tough times

Medical staff demonstrate remarkable professionalism and composure, even amid the challenges of the pandemic. The environment is notably serene and reassuring. Access to healthcare professionals is consistently available and reliable.

Caring doctors helped me through health challenges

Throughout my ongoing health challenges, I've consistently experienced a medical team that demonstrates professionalism, pragmatism, and genuine empathy. As a community member, I can confidently endorse this healthcare facility. The employees are dedicated and sincerely invested in patient well-being.