Uplands Surgery

Sometimes good

The surgery is normally great but a Dr A. Jones seems to have issues if you ask more than one question and will shout uncontrollably at you. He appears to have issues. Dr B. is a bit unusual but the other doctors are professional and excellent.

Practice dismissed concerns without proper investigation

I have been dealing with ongoing discomfort, but I feel my concerns are not being taken seriously. The healthcare provider suggests that my symptoms may be psychological in nature and has declined to arrange investigations or provide pharmaceutical support for my condition. Additionally, I was unable to obtain copies of my medical records when I needed them for a legal matter, which has hindered my ability to move forward with a claim and pursue further action.

Reception staff could be more welcoming

I had a disappointing experience with a member of the reception team whose manner I found quite unwelcoming.

Receptionist cut me off twice on phone

The receptionist was dismissive and impolite. There appeared to be little concern shown towards patient concerns. I was interrupted during phone calls on multiple occasions. I would not recommend registering at this practice.

Staff made assumptions about my lifestyle

I found the approach taken by some staff members quite disconcerting. While I recognise this wasn't representative of everyone there, I attended for routine monitoring to address my prescription needs. However, I felt judged and questioned regarding my weight without the staff first enquiring about my exercise habits or activity levels. I maintain a regular exercise routine, yet it seemed assumptions were made based solely on my appearance. This experience left me feeling uncomfortable and self-conscious.

Hung up on without hearing my concerns

The reception team came across as unwelcoming, and I felt dismissed when attempting to discuss my concerns during my call.

Caring practice where staff truly listen

A wonderful practice with genuinely kind and caring staff members across all roles, who consistently go the extra mile. I have confidently entrusted the care of my family members, including those with complex medical needs, to this practice for many years. The clinical team have been particularly excellent, though everyone I have encountered has been lovely and supportive.

Attentive consultation but slow repeat prescriptions

The clinical staff member I saw was excellent: they demonstrated attentiveness and professionalism throughout my appointment. I had a less positive experience with another practitioner, whose approach to medication management did not align with my needs. The repeat prescription service could be improved and does not meet expected standards.

Easy to get an appointment when needed

The entire team demonstrates exceptional professionalism and compassion. I am consistently able to secure an appointment whenever required.

Prompt care despite a drab waiting room

Consistently prompt and excellent care provided. It would be nice to see a more uplifting atmosphere in the waiting area, though this is not a pressing concern given current circumstances.

Reception team made me feel welcome

The staff at this practice are wonderful and provide excellent care. Everyone here is truly superb! 👏

Frustrating practice with unhelpful booking process

The practice seems to make interactions unnecessarily complicated. I found my experience disappointing and would not recommend them.

Registration mix-up left me without urgent care

I took unpaid leave from work due to concerns about my heart rhythm. After requesting an appointment with my GP, I made a 45-minute journey from work to attend the surgery. Upon arrival, I was informed that there had been an administrative error and I was no longer registered with this practice, despite having been registered several years previously. I was asked to return to my workplace and contact my actual registered surgery to arrange an appointment, as their system had incorrectly retained my details. This situation was frustrating, as I am experiencing health concerns that required urgent attention. I felt let down by the administrative oversight and worried about the implications for my health and wellbeing.

Long-term patient feels genuinely valued here

I have been a patient at this practice for a considerable time and have consistently found the team to be dedicated to delivering excellent care. I appreciate all of your efforts.

Responsive GP who always calls back

Given the considerable strain on the NHS, I have found this practice to be quite satisfactory. When I have contacted my GP, a clinician has consistently been in touch and offered an appointment whenever it has been necessary.

App booking gets quick responses from staff

I have been a patient at this practice for approximately six years since relocating to the area, and my child is also registered here. The clinical team provided excellent support during a challenging period, and the staff have consistently been helpful and responsive. The online appointment system has proven efficient for getting timely responses, and on the occasions when I've needed to contact the practice by phone, despite potential waiting times, the team has been accommodating in addressing my concerns.

Respectful practice that listens to patients

I have consistently received outstanding care at this practice. Scheduling appointments has never been problematic, and I have always felt valued and heard during my visits. The clinical team's support has been instrumental in helping me resolve a number of persistent health concerns.

Lucky to find a surgery that listens

I feel very fortunate to be registered at this practice. The entire team provides excellent care.

Reception team made us feel genuinely welcome

We have been patients at this practice for over 17 years. It is undoubtedly one of the finest and most professional medical practices we have experienced in the UK. Every team member, from those at reception through to clinical staff, demonstrates excellence across all areas. They are consistently friendly, knowledgeable, and demonstrate genuine care and compassion. We would not consider changing to any other practice in the UK.

Broken online booking system frustrates appointment access

It is extremely difficult to obtain an appointment or speak with a healthcare professional. The telephone system involves extensive menu options that direct patients to an online portal, but the associated website link appears to be non-functional. The portal indicates unavailability even during the stated operating hours, and telephone contact proves equally challenging within the limited timeframe advertised for availability. While acknowledging current circumstances affecting healthcare services, the level of access restriction to medical care is concerning.