Urban Village Medical Practice

Frustrating pharmacy experience with unhelpful staff

Non-medical personnel and pharmacists appear to struggle with comprehending prescription details. The overly assertive staff further exacerbate the already challenging situation. Kay, please consult my records for contact information if needed.

Compassionate nurse eased my medical anxiety

Nurse Liz was exceptional! Her expertise and calming demeanor helped me feel completely comfortable during my visit. I truly appreciate her care ☺️

Best medical practice with caring and attentive staff

If you're seeking a top-notch general practice, Urban Village Medical Practice is the place to go. Their medical team is exceptional, and they offer a wide range of specialized clinics including family planning and women's health services. The staff is incredible, making it hands down the most outstanding surgery around. I cannot recommend them highly enough. Their general practitioners are truly unparalleled - in fact, they were instrumental in uncovering critical health issues I was experiencing, essentially saving my life. I'm immensely grateful for their thoroughness and care. The reception team is equally impressive, consistently working to secure same-day appointments and providing unwavering support. Without a doubt, this is the most superior medical practice you could possibly find.

Compassionate doctor who truly listens and helps

I'd like to express my gratitude to Dr. George Tancock for his exceptional medical expertise and compassionate approach during some complex medical challenges I've faced. His ability to provide not just medical knowledge, but also genuine empathy and support, truly made a difference in my care. It's not solely about medical proficiency, but also about how that knowledge is communicated and shared with patients. My sincere appreciation goes out to him once more.

Incredible care and compassion from amazing team

Truly exceptional care and service provided by every single member of the team - completely deserving of top-tier recognition

Incredible medical care that feels like family

Urban Village Medical Practice – Absolutely Outstanding The medical team at Urban Village Medical Practice truly exemplifies excellence. Their healthcare professionals demonstrate remarkable professionalism, empathy, and an unwavering commitment to patient well-being, consistently ensuring every individual feels genuinely valued and thoroughly supported. Our family has been patients here for over a quarter-century, and the quality of care has remained consistently superior. Each consultation has provided me with complete reassurance and comprehensive medical attention. Finding such a deeply compassionate and devoted healthcare team is exceptionally rare in today's medical landscape. From the welcoming front desk personnel to the skilled nurses and knowledgeable physicians, every team member responds promptly and delivers top-tier service during every interaction. My overall experience has been nothing short of spectacular. I cannot recommend this practice highly enough!

Mediocre care with dismissive and unprofessional doctors

The clinic's appointment scheduling is typically prompt, and the physicians come across as friendly. Nevertheless, the doctors seem to rely heavily on Google searches and lack comprehensive medical insight. They appear oblivious to their limitations and struggle to think creatively about diagnoses. I frequently find myself initiating referral requests instead of receiving proactive guidance, even when symptoms are glaringly evident. Over the past few years, they've repeatedly bungled referral processes and, rather than acknowledging and addressing these errors, they consistently attempt to evade responsibility. This approach demonstrates a complete disregard for patient care. The service quality is absolutely abysmal!!

Quick and impressive service delivery

Swift and highly effective!

Worst medical practice ever terrible service

Since Dr. D.H. departed, the Practice has deteriorated dramatically. I frequently question whether these staff members (particularly the receptionists, who are absolutely dreadful, and the nurses) possess any compassion whatsoever! We understand budget constraints and overwhelming workloads, but shouldn't healthcare professionals recognize urgent situations? What catastrophe must occur before these individuals rediscover their humanity? The NHS's future appears alarmingly uncertain, and we should all be deeply concerned! Ps. Today brought yet another abysmal encounter with their deplorable reception service. They become visibly irritated when patients call, especially those with foreign accents, immediately becoming defensive and labeling us as "rude". Something fundamentally toxic permeates UVMP, representing a shameful representation of our NHS. Isn't it time for comprehensive staff retraining or personnel replacement? And, regarding the previous response, I recognize that many online reviewers avoid full name disclosure (ever heard of privacy?), but my surname exists in your records, likely under "foreigners". You mention "compassion & respect"? Certainly not in my experience. I've shared my story with friends and others who've encountered similar treatment - we're collectively astounded! The staff member I interacted with spoke no alternative languages and, by South English standards, barely communicates comprehensibly. While I've developed thick skin, I implore them to respect our magnificent NHS. That's my sole request. Thank you.

Compassionate care from amazing medical professionals

Mev and Parviss were incredibly supportive and reassuring during my entire visit. They transformed what could have been a stressful medical procedure into a truly positive experience, and I feel so fortunate to have had such compassionate professionals taking care of me :)

Frustrating vaccination scheduling at pediatric clinic

My attempts to schedule timely vaccinations for my infant have been incredibly frustrating. The clinic appears understaffed, with vaccination appointments only available twice weekly. Moreover, the reception team provides inconsistent and contradictory information, which severely undermines their credibility and professionalism.

Compassionate care for a smooth iud experience

Visited the clinic to have an IUS inserted. The nursing staff were incredibly competent, kind, and helped me feel completely comfortable during the entire procedure. Much appreciation.

Exceptional healthcare that truly cares for patients

I cannot envision seeking medical care anywhere other than UVMP, as their service is truly exceptional. Throughout my long-standing relationship with this practice, I have consistently experienced outstanding treatment for both trivial and serious health concerns from every member of their team, including receptionists, administrative staff, healthcare assistants, nurses, and physicians. Their support extends beyond mere appointments, often providing invaluable peace of mind through compassionate telephone consultations. I wholeheartedly endorse this medical practice and cannot praise them enough.

Compassionate care made my screening stress-free

Exceptional team and a top-notch healthcare facility. I visited for my routine cervical exam, and the nurse was incredibly welcoming and competent, making the entire process smooth and comfortable - something that doesn't typically happen! Much appreciation for their approach.

Debra saved my day with incredible service

I reached out in a state of urgency today, desperately seeking a prompt consultation regarding a troubling infection. Overwhelmed with anxiety about the potential disruption to my upcoming week, professional commitments, and personal plans, I was fortunate to connect with Debra on the phone. She demonstrated remarkable empathy, carefully listening to my medical concern and understanding my time and financial constraints. To my immense relief, she expertly and courteously scheduled me for an appointment the following morning, ensuring I could address my health issue before an important work engagement. Her demeanor was exceptionally warm, compassionate, and reassuring, and I am profoundly appreciative of her dedicated assistance. Debra truly exemplified outstanding customer service, going far beyond standard expectations and setting an exceptional benchmark for professional care. I sincerely hope this testimonial highlights her outstanding contribution and the genuine difference she makes in patients' experiences. Heartfelt thanks :)

Compassionate staff made my tough journey bearable

The employees at this establishment have been absolutely exceptional. They've provided incredible support during incredibly challenging circumstances, demonstrating remarkable dedication that far exceeds their professional responsibilities. Their authentic empathy and warmth have been truly remarkable. I am deeply grateful and cannot express my appreciation sufficiently.

Frustrating online process ruins good surgical experience

The surgical procedure itself was fine, but the online-only documentation process is frustrating. There should be a phone option for submitting requests. I've been stuck navigating a confusing bureaucratic maze that seems to go nowhere.

Terrible customer service with unhelpful representative

I've repeatedly contacted their service and encountered a representative named Riza, whose interactions have been consistently frustrating. Her communication style is abrasive, characterized by interrupting and talking over customers. She consistently struggles with handling basic inquiries, such as confirming the receipt of test results. When questioned, she becomes flustered, adopts a defensive posture, and inappropriately accuses customers of seeking medical consultation. I'm sharing this review because these problematic interactions have occurred multiple times, indicating a systemic issue, and to emphasize the critical need for improved staff training and customer service protocols.

Exceptional healthcare from the most caring gp

I've been seeing the same general practitioner for over 15 years, and I can't express how exceptional they are. I genuinely hope all my loved ones could have a healthcare provider as wonderful as mine ❤️ Dr. Greenlaw has been my doctor since the start, and she always goes above and beyond. Whenever my test results are ready, she personally calls me, often early in the morning. She is an incredibly compassionate physician, and the entire staff is equally amazing 😍

Exceptional care and compassion from amazing staff

I am thoroughly impressed with this medical practice and its exceptional staff. Alexis at reception, Liz the healthcare professional, and Dr. Aleena were absolutely phenomenal and went above and beyond to help me. They significantly reduced my anxiety and demonstrated genuine care and support. My deepest gratitude to them all.