Urban Village Medical Practice

Incompetent doctors dismiss serious health concerns

awful medical practice. they've been dismissing my partner's concerns since autumn, disregarding every single health indicator and patronizing her with comments like "you're overthinking" or "just need some sunlight" despite alarmingly abnormal blood test results. their inter-professional communication is completely dysfunctional. they consistently brush patients aside as if their health concerns are insignificant. what potential consequences could arise from casually telling someone to "stop worrying" when serious medical issues might be developing?

Great service with top-notch support team

Top-notch training experience. Consistently supportive and courteous.

Compassionate care when i needed it most

During a challenging medical situation that was deeply affecting my mental well-being, Debra from the contact centre went above and beyond. She patiently listened, providing compassionate guidance and emotional support while I awaited my scheduled medical consultation. Her understanding and reassuring approach helped me manage my anxiety and feel genuinely cared for. The entire team at Urban Village practice has consistently demonstrated exceptional empathy and professionalism. I cannot express enough gratitude for their incredible support. THANK YOU

Compassionate care that goes above and beyond expectations

This medical practice is genuinely exceptional, consistently surpassing expectations and demonstrating genuine compassion for their patients. As someone managing multiple complex health challenges, I can attest to their remarkable skill in addressing my medical needs. Every staff member is outstanding, but Dr. Letham particularly stands out as an extraordinary healthcare provider who has been instrumental in managing my conditions. They represent so much more than a typical medical facility. I am incredibly grateful to the entire team at Urban Village and would love nothing more than to transplant this entire practice to wherever I'm relocating, as I'm certain I won't discover a more comprehensive and caring healthcare team anywhere else.

Great local clinic with caring medical team

A well-maintained and proficient general practice featuring compassionate physicians and healthcare professionals. Regrettably, the clinic's service area is restricted, which means only a small number of local inhabitants can benefit from the outstanding medical care offered.

Exceptional medical care with lightning-fast service

The medical procedure was absolutely top-notch from start to finish. The entire process was seamless and incredibly swift. The staff were remarkably professional and attentive. I was stunned by their punctuality - my scheduled time was 4:30, and I was called in at precisely 4:32. In stark contrast to my previous experiences, where waiting times could stretch to 30 minutes or more, this was a remarkable improvement. I would enthusiastically rate this experience a perfect 10 out of 10.

Life-changing exercise course for joint pain relief

The joint pain exercise program at Nuffield has been incredibly beneficial for me. It motivated me to engage in consistent physical activity over a quarter of a year and allowed me to meet others facing comparable health challenges. This experience has served as a catalyst for improving my self-care approach and reducing my dependence on medication.

Terrible service from disrespectful and unprofessional staff

The front desk staff display an appalling lack of professionalism! Management urgently needs to implement customer service training to address their poor attitude and conduct. Their demeanor is so off-putting that I'm seriously considering changing healthcare providers. I've noticed numerous similar complaints online, which raises serious questions about the organization's commitment to patient experience. What steps are being taken to rectify these ongoing issues?

Exceptional medical care at manchester's uvmp clinic

After relocating to Manchester, my wife and I chose to register with UVMP, and it has proven to be an excellent choice. The clinic has consistently addressed our healthcare requirements with remarkable efficiency, professionalism, and genuine kindness. When I once needed to raise a concern, I completed their online feedback form and was pleasantly surprised to receive a supportive phone call from the clinic almost immediately after submission, which I found incredibly reassuring. I'm also deeply appreciative of Matthew Berry's guidance in connecting me with a local Joint Pain program that enables me to maintain regular physical activity while effectively managing my right knee's osteoarthritis. An absolutely top-tier medical practice that I wholeheartedly endorse.

Exceptional healthcare that truly makes a difference

Relocating to a new region means bidding farewell to this remarkable medical practice, which fills me with genuine sadness. I feel compelled to share my deep appreciation for the exceptional healthcare they deliver. Their administrative systems are streamlined and intuitive, offering a wide range of medical services with remarkable ease. Every member of the team—from physicians to nursing staff and administrative personnel—demonstrates an unwavering commitment to professionalism, empathy, and patient-centered care. The quality of healthcare provided here is genuinely comforting and represents the very best of community medical service. My heartfelt thanks go out to this incredible team for their outstanding work!

Terrible service and staff make healthcare impossible

There's a reception staff member who is utterly appalling. I can barely comprehend half of what she says, repeatedly interrupting with "can I finish" - she's insufferably rude and dismissive, showing zero commitment to assisting patients. When I try to lodge a complaint, she accuses me of shouting, despite my being 53 with genuine hearing difficulties, completely disregarding my concerns. Securing an appointment is nearly impossible, and since Covid, consultations have been reduced to impersonal phone calls, if they even bother to contact me. How can one possibly explain medical issues effectively through a telephone conversation? The prescription team consistently botches my medication, leaving me in agony while patronizingly suggesting the pain is merely psychological. These prescription staff are politically correct incompetents who demonstrate absolutely no interest in addressing my suffering or genuinely listening to my medical challenges. I've endured a constant struggle just to obtain my repeat prescriptions, resulting in days of unnecessary pain. Ultimately, this is precisely why I'm changing healthcare providers, and I strongly advise others to do the same.

Exceptional care and compassionate medical professionals

This medical practice stands out as the top NHS facility I've experienced. The front desk team consistently demonstrates warmth, compassion, and empathy. Dr. Kumara truly shines as a healthcare professional. He conducts comprehensive examinations, genuinely listens to patient concerns, and asks insightful follow-up questions. His communication is precise, outlining clear treatment plans, and he promptly follows through with necessary actions.

Compassionate doctor who truly listens and cares

Dr. Marland has been an incredible physician who truly listens and understands my concerns. I'm deeply grateful for their compassionate approach. The entire medical practice is equally wonderful, consistently demonstrating warmth and exceptional support.

Caring doctors who truly listen and help

Every staff member at Urban Village practice is incredibly welcoming. They consistently take the time to listen and understand your concerns. Whether you're seeking medical treatment or simply need some guidance, they're always ready to help and provide support.

Exceptional care from dr greenlaw's compassionate team

Exceptional service from Dr. Greenlaw, and I have complete confidence in this medical practice. They consistently accommodate my scheduling needs, providing same-day appointments whenever I request them.

Exceptional medical care with heart and compassion

I simply cannot overstate how exceptional this medical practice is! Having been a patient here throughout my entire life, the support my family and I have experienced over the years has been truly remarkable. The general practitioners Dr Greenlaw, Dr Jackson, and Dr O'Shea demonstrate genuine compassion for their patients, which is abundantly clear in how they prioritize our well-being and consistently exceed expectations. The diabetic team and nursing staff are remarkably empathetic and considerate. The reception team is incredibly accommodating, maintaining a consistently courteous demeanor. Lin, in particular, is always attentive and goes to extraordinary lengths to provide assistance. This medical practice is an absolutely crucial resource for our local community, and I am profoundly grateful to everyone for their ongoing dedication and support.

Debbie's compassionate care made all the difference

The front desk team radiates warmth and professionalism, consistently greeting visitors with genuine smiles and a willingness to assist. Throughout my long-standing relationship with this practice, I've developed a special connection with DEBBIE. Following my recent health diagnosis, which Debbie was aware of, she has demonstrated extraordinary compassion. She has consistently reached out with weekly phone calls to check on my well-being, truly going beyond her professional responsibilities. Her genuine care and support have been instrumental in helping me navigate my health challenges and feel genuinely supported during a difficult time. DEBBIE, you're an absolute star! Thank you so much xxxx

Mixed experience with medical staff attitude

The physician was incredibly personable, and I truly value the assistance I received during my appointment. Nevertheless, the front desk staff member I interacted with was incredibly discourteous and dismissive, displaying a condescending attitude when I sought clarification on some fundamental inquiries that she evidently was not well-informed about, and seemingly discriminating against me based on my appearance. Learn to treat individuals with dignity instead of abusing your minimal authority, as you are merely another human being who will eventually leave through that same entrance.

Exceptional healthcare service with great patient support

Impressively responsive, welcoming, and accessible compared to alternative medical practices I've experienced previously.

Kerry makes medical visits stress-free and smooth

Kerry at the reception is always a beacon of reliability when it comes to scheduling appointments or seeking guidance. She's been instrumental in helping me out of tight spots, whether I've cut it close with a repeat prescription or urgently needed a last-minute consultation. Her consistently warm and supportive demeanor makes what could be an intimidating process feel smooth and manageable. Typically, reaching out to medical offices can feel overwhelming, but at Urban Village, Kerry ensures that's rarely the case - she's truly a standout!