Patient Experience Summary

The practice demonstrates a marked divide in patient experience, with medical staff consistently praised for compassionate care, procedural expertise, and attentiveness, while reception and administrative functions present significant challenges. Patients report difficulties with appointment availability, extended waiting times for callbacks, and communication infrastructure problems including unresponsive email systems and inconsistent information provision. Test result follow-up failures and prescription processing delays emerge as recurring concerns, with some patients waiting months for blood work completion or experiencing repeated issues with medication orders not reaching pharmacies.

Positive feedback centres on the welcoming atmosphere created by clinical teams, particularly during consultations and procedures, alongside recognition of responsive service when appointments are secured. However, reception experience varies considerably, with reports of discourteous conduct, dismissive attitudes, and poor handling of basic inquiries contrasting sharply with occasional accounts of warm, supportive front-desk interactions. The practice's online booking system and patient app receive praise for accessibility, yet telephone access remains problematic with long hold times and call disconnections reported.

Continuity of care and professional medical expertise are valued by long-standing patients, though organisational inefficiency in administrative processes undermines confidence in the overall service. Addressing communication systems, reception training, and prescription management protocols would substantially improve the patient experience across the practice.

Appointment

68.54 %
Great

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

79.18 %
Great

Respect

66.89 %
Great

Seen on time

71.23 %
Great

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SB

Sally B. Google one year ago

Rating

Excellent!

Great medical care with compassionate staff

Superb experience. Consistently securing timely consultations without delay, the personnel are consistently warm and comforting, providing a sense of ease and confidence.

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DM

Debra M. Google one year ago

Rating

Excellent!

Friendly medical team makes healing a breeze

The personnel and medical professionals here consistently demonstrate exceptional customer service, displaying genuine warmth and a willingness to assist patients with utmost care and friendliness.

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CF

Ciara F. Google one year ago

Rating

Excellent!

Efficient and compassionate family planning care

I visited the Family Planning clinic this past weekend and was thoroughly impressed by the staff. They were punctual, incredibly supportive, and compassionate. The entire process was swift and efficient, and the team demonstrated exceptional patience and care throughout my consultation.

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RB

Rebecca B. Google one year ago

Rating

Excellent!

Smooth and caring contraception experience with dr north

I received a copper IUD insertion today with Dr. North and a nurse (whose name escapes me, my apologies!) and they were absolutely wonderful. Despite feeling anxious, both professionals were incredibly comforting, skilled, and professional :) I'm truly grateful for their exceptional care and would wholeheartedly endorse this medical practice x

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MO

Mansour O. Google one year ago

Rating

Excellent!

Friendly staff saved my forgotten phlebotomy day

Despite arriving behind schedule for my blood draw due to my own forgetfulness, the staff handled the situation with remarkable patience and flexibility. I was processed quickly and efficiently, completing the entire appointment in just a few minutes - truly exceptional service!

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HL

Holly L. Google one year ago

Rating

Excellent!

Exceptional dental care with truly amazing staff

The employees truly elevate this place - each visit, they've consistently been warm, authentic, and eager to assist, which stands out as uniquely different from any other experience I've encountered.

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PR

Pamela R. Google one year ago

Rating

Excellent!

Exceptional care and quick service at uvmp

UVMP is a medical practice committed to addressing patient needs and concerns with the utmost efficiency and speed. The general practitioners and support staff have been incredibly supportive throughout my experience, and I feel fortunate compared to the challenges others face with their healthcare providers. I'm truly grateful to be a patient at this practice. A special acknowledgment goes to Alexis, who managed to secure me a same-day appointment. Her service was exceptional - she was consistently warm and welcoming. My sincere thanks to her.

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LB

Linda B. Google one year ago

Rating

Excellent!

Fantastic care from start to finish

Receptionist Kerri was delightful and welcoming. I was attended to promptly by Dr. Jackson, who seemed genuinely attentive and provided me with a comprehensive treatment strategy. The entire appointment was top-notch from start to finish.

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AV

Among V. Google one year ago

Rating

Excellent!

Amazing family doctors who truly care

These physicians have been our family's healthcare providers for generations, and they truly are exceptional. From my parents to myself and now my children, they've been consistently outstanding. No request is ever too much for them. The receptionist, Kerry, is absolutely phenomenal - she always has a warm smile and is incredibly helpful. Without a doubt, these are the best doctors we've ever encountered.

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LF

Lynn F. Google one year ago

Rating

Excellent!

Compassionate healthcare with attentive professionals

Compassionate and attentive medical team providing excellent primary healthcare support

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WA

Wesam A. Google one year ago

Rating

Excellent!

Exceptional service that truly made my day

Incredibly supportive and compassionate

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TM

Tanya M. Google one year ago

Rating

Excellent!

Compassionate care that made my anxiety disappear

I felt anxious prior to my visit. Yet, my concerns quickly dissipated when nurses Kerry and Julie greeted me warmly, carefully listened to my apprehensions, and genuinely comprehended my concerns. Their approach was both highly professional and incredibly welcoming. I also received excellent guidance. The procedure itself went remarkably smoothly, surpassing my expectations. My sincere appreciation to these wonderful caregivers 🫶

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JP

Jamie-leigh P. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring staff at local clinic

This medical practice is absolutely top-notch, with the reception staff, particularly Kerry, demonstrating exceptional compassion. They consistently greet patients with warm smiles, show genuine understanding, and extend themselves far beyond their basic job responsibilities to ensure patient comfort and care. I sincerely hope I never need to find another healthcare provider, as this surgery sets such a high standard.

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MA

Michelle A. Google one year ago

Rating

Excellent!

Friendly service and top-notch medical care

Excellent healthcare experience, with consistently supportive and friendly medical professionals who are always willing to assist patients.

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LD

Lucy D. Google one year ago

Rating

Excellent!

Exceptional care and support at my medical practice

Truly exceptional medical practice! The entire team consistently demonstrates incredible support and kindness towards me. I could not have selected a more wonderful healthcare facility, and I'm consistently reassured by their commitment to my well-being!

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MH

Meleah H. Google one year ago

Rating

Great!

Exceptional care from friendly medical team

Warm and welcoming front desk team, with Kerry standing out, alongside exceptionally attentive and professional medical personnel and doctors.

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PD

Paula D. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and responsive staff

Truly exceptional healthcare service with an incredibly welcoming team. I submitted an online booking this morning for a standard consultation, and they promptly contacted me to schedule a same-day appointment. The staff are phenomenal - they consistently go above and beyond to address any concern with genuine care and attention. Without a doubt, this is the most outstanding medical practice I've ever encountered x

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ES

Emmajane S. Google one year ago

Rating

Excellent!

Lifesaving doctors who care beyond medical treatment

Without a doubt, this medical practice stands out as the most exceptional in Manchester. I first visited Dr. O'Shea's clinic 18 years ago when it was located in a different area of Ancoats, and he quite literally saved my infant son's life. He identified a critical medical condition that had been overlooked by others, despite my child being visibly unwell. I have complete confidence in the entire team, and my whole family shares this trust. Most of the staff have been with the practice for many years, and I can honestly say I've never encountered a single negative experience or had any criticism whatsoever. Thank you for everything you've done for our community, and I will consistently and enthusiastically recommend your surgery to everyone.

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JD

Jewelsgems D. Google one year ago

Rating

Excellent!

Exceptional care for generations of our family

We've been loyal patients at this medical practice for three decades. The level of care provided has been absolutely exceptional. They showed incredible compassion and support for my parents during their twilight years, and they continue to deliver the same outstanding treatment for me and my loved ones. Without a doubt, this is the most outstanding doctors' surgery around. The reception staff are incredibly supportive and kind - I cannot recommend this practice highly enough to anyone seeking quality medical care.

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JT

Jack T. Google one year ago

Rating

Bad!

Traumatic medical error destroyed my life

I underwent a surgical procedure that was marked by clear medical mismanagement and substandard care. The surgeon's lack of attention and apparent disregard for proper medical protocols resulted in significant complications that should never have occurred. The entire experience was deeply troubling, leaving me with lasting physical and emotional damage due to what appears to be sheer professional carelessness. I am profoundly disappointed and believe this represents a serious breach of the medical standard of care.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2725656
  • Ancoats Primary Care Ctre Old Mill Street,Ancoats Manchester M4 6EE

Patient Experience Summary

The practice demonstrates a marked divide in patient experience, with medical staff consistently praised for compassionate care, procedural expertise, and attentiveness, while reception and administrative functions present significant challenges. Patients report difficulties with appointment availability, extended waiting times for callbacks, and communication infrastructure problems including unresponsive email systems and inconsistent information provision. Test result follow-up failures and prescription processing delays emerge as recurring concerns, with some patients waiting months for blood work completion or experiencing repeated issues with medication orders not reaching pharmacies.

Positive feedback centres on the welcoming atmosphere created by clinical teams, particularly during consultations and procedures, alongside recognition of responsive service when appointments are secured. However, reception experience varies considerably, with reports of discourteous conduct, dismissive attitudes, and poor handling of basic inquiries contrasting sharply with occasional accounts of warm, supportive front-desk interactions. The practice's online booking system and patient app receive praise for accessibility, yet telephone access remains problematic with long hold times and call disconnections reported.

Continuity of care and professional medical expertise are valued by long-standing patients, though organisational inefficiency in administrative processes undermines confidence in the overall service. Addressing communication systems, reception training, and prescription management protocols would substantially improve the patient experience across the practice.

Appointment

68.54 %
Great

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

79.18 %
Great

Respect

66.89 %
Great

Seen on time

71.23 %
Great
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