Patient Experience Summary

Patients consistently report positive experiences with appointment availability, with many securing same-day or next-day consultations through straightforward booking processes. Reception staff are frequently praised for their courtesy, warmth, and responsiveness, while clinical teams demonstrate compassion and attentiveness during consultations. Communication is noted as clear and supportive, with patients feeling heard and reassured throughout their care experience.

A minority of concerns emerge around waiting times during appointments and the booking system complexity, though these are outweighed by broader satisfaction with service responsiveness and organisation. One patient noted a lack of prior notification when unable to attend an appointment due to staff absence, which caused inconvenience.

The practice environment is consistently described as welcoming and professional, with patients appreciating the continuity of care and confidence in the service. Staff across all roles—receptionists, nurses, and doctors—are recognised for their dedication and professional approach, contributing to an overall impression of a well-managed, patient-centred healthcare provider.

Appointment

81.23 %
Great

Reception

84.32 %
Great

Cleanliness

75.00 %
Great

Care

85.67 %
Excellent

Respect

86.54 %
Excellent

Seen on time

78.91 %
Great

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JB

Jocelyn B. Google 9 months ago

Rating

Excellent!

Professional Care with Kind Treatment

I was treated with great kindness and professionalism by Dr. Kanwar, as well as the receptionist and dispenser. I truly appreciate it.

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RA

Rebecca A. Google 9 months ago

Rating

Excellent!

Compassionate care for children with special needs

I've shared my own experience before, but this time I'm writing about my daughter's situation. As an autistic, non-verbal child, her communication can be challenging when she's unwell since she can't express herself. She's visited the facility multiple times recently for various reasons, and without exception, every staff member has been absolutely wonderful. They demonstrate incredible empathy, consistently treating her with genuine dignity and compassion. As a mother who advocates for inclusivity every single day, I want to express my heartfelt gratitude for your unwavering commitment to understanding and supporting individuals like my daughter. Thank you so much x

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MS

Marion S. Google 9 months ago

Rating

Excellent!

Respectful Doctor Who Values Patient Concerns

Dr. Alexander carefully listened to the symptoms I shared and guided me through the various medication options we could consider. His respectful and patient demeanor made me feel appreciated as his patient, which was incredibly comforting. I felt assured during our discussion, knowing that no concern was too minor to bring up!

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RD

Ray D. Google 9 months ago

Rating

Great!

Friendly and professional medical practice with great service

I recently became a patient at this medical practice, and I'm impressed by their professional and friendly demeanor. The staff appears to be both welcoming and well-organized.

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AB

Andrew B. Google 9 months ago

Rating

Excellent!

Compassionate care and expert nhs support

Exceptionally impressive, calm assessment and incredibly comforting. Outstanding support from the National Health Service.

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BE

Barbara E. Google 9 months ago

Rating

Excellent!

Prompt Service with a Friendly Touch

My scheduled appointment occurred punctually and was handled in a remarkably pleasant manner.

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SA

Stuart A. Google 9 months ago

Rating

Excellent!

Exceptional healthcare beyond expectations in kineton

Once again, the staff's expertise, courtesy, helpfulness, and medical assessment were truly outstanding, even outside of standard operating hours!! We feel incredibly fortunate to have such a superb healthcare service available right here in our local community of Kineton.

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CR

Chanel R. Google 10 months ago

Rating

Excellent!

Friendly doctor makes medical visit a breeze

Quick scheduling process, physician was approachable and compassionate during our consultation

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TR

Teresa R. Google 10 months ago

Rating

Excellent!

Compassionate care that truly makes a difference

The staff here consistently demonstrate exceptional care. I always feel genuinely heard, respected, and thoroughly supported during my visits.

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AF

Atchie F. Google 10 months ago

Rating

Excellent!

Helpful guide to solving your problems

Extremely useful

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KP

Keith P. Google 10 months ago

Rating

Excellent!

Exceptional Care from Every Staff Member

The general practitioners and every member of the team at this clinic demonstrate excellence in all aspects of their work.

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TC

Timothy C. Google 10 months ago

Rating

Excellent!

Empathetic Doctor Provides Practical Healthcare Solutions

I was truly impressed by the level of care at the clinic where I consulted with Dr. Kanwar. He dedicated time to hear my concerns, offered practical solutions for my health problems, and demonstrated genuine empathy, compassion, and insight throughout our interaction.

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AM

Andrew M. Google 10 months ago

Rating

Excellent!

Friendly Staff and Attentive Doctor Improve Health

It was our first experience relocating to this area as a married couple. We felt quite pleased with the accommodating and welcoming team. The doctor displayed great patience, attentiveness, and took the time to address my worries thoroughly. They conducted a comprehensive examination and shared valuable videos that provided guidance on enhancing my health condition.

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PB

Patricia B. Google 10 months ago

Rating

Excellent!

Positive Pneumonia Jab Experience With Informative Nurse

I got my pneumonia vaccination yesterday. A wonderful nurse attended to me promptly and provided extensive details about the various vaccinations that are recommended for individuals in my age bracket.

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NR

N&c R. Google 10 months ago

Rating

Excellent!

Exceptional Care: A Parent's Gratitude for GP Practice

I wish to convey my heartfelt gratitude for the outstanding care that my nearly three-year-old and I continuously receive from this general practice. Whenever we require assistance, the team is remarkably swift in organizing it. For my child, they frequently succeed in securing an appointment on the same day. There have only been a few rare instances where we had to wait until the following morning for an appointment, and that was solely due to my late call earlier in the day. Even during those times, the staff displayed immense understanding and thoroughness in their handling of our situation. The administrative personnel are consistently very accommodating and supportive as well. In summary, I am thoroughly pleased with the level of service offered by this GP practice.

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JW

John W. Google 10 months ago

Rating

Excellent!

Professional, Friendly Service That Inspires Complete Confidence

Exceptionally professional, remarkably reassuring while still being warm and accessible. All of my worries were acknowledged, and every query I had was responded to thoroughly.

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AG

Anne G. Google 10 months ago

Rating

Excellent!

Exceptional care from a compassionate medical team

A truly exceptional medical facility where every physician, healthcare professional, and support staff member provides outstanding care and service.

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JP

Jayantilal P. Google 10 months ago

Rating

Excellent!

Great Service Marred By Poor Communication

Exceptional surgery that consistently offers assistance and cares for our family exceptionally well. I would certainly endorse them. However, this time upon our arrival, we were informed by the receptionist that we could not be accommodated due to the health nurse being unwell for several days. Unfortunately, they failed to notify us prior to our 10-mile trip, which left us feeling quite dissatisfied with the experience overall.

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JR

Julian R. Google 10 months ago

Rating

Excellent!

Timely NHS Care with Good Specialist Access

A prompt and suitable service that operates within the limitations of the NHS. Adequate access to specialists whenever required.

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LB

Lucy B. Google 10 months ago

Rating

Excellent!

Friendly Staff Delivering Exceptional Healthcare Experience

Excellent service. The staff is welcoming, and I consistently obtain top-notch care. I can always secure an appointment when needed, feeling appreciated and looked after. Thank you very much!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01926 640471
  • Kineton Surgery The Old School Market Square, Kineton Warwickshire CV35 0LP

Patient Experience Summary

Patients consistently report positive experiences with appointment availability, with many securing same-day or next-day consultations through straightforward booking processes. Reception staff are frequently praised for their courtesy, warmth, and responsiveness, while clinical teams demonstrate compassion and attentiveness during consultations. Communication is noted as clear and supportive, with patients feeling heard and reassured throughout their care experience.

A minority of concerns emerge around waiting times during appointments and the booking system complexity, though these are outweighed by broader satisfaction with service responsiveness and organisation. One patient noted a lack of prior notification when unable to attend an appointment due to staff absence, which caused inconvenience.

The practice environment is consistently described as welcoming and professional, with patients appreciating the continuity of care and confidence in the service. Staff across all roles—receptionists, nurses, and doctors—are recognised for their dedication and professional approach, contributing to an overall impression of a well-managed, patient-centred healthcare provider.

Appointment

81.23 %
Great

Reception

84.32 %
Great

Cleanliness

75.00 %
Great

Care

85.67 %
Excellent

Respect

86.54 %
Excellent

Seen on time

78.91 %
Great
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