Vanbrugh Group Practice

Amazing service from a true professional

Shirley Hanley provides exceptional assistance, demonstrates remarkable professionalism, and offers outstanding customer support. I truly appreciate her help.

Compassionate and caring nurse makes all the difference

Nurse Faustina is exceptional. She consistently demonstrates professionalism and goes above and beyond to provide excellent assistance.

Exceptional medical care with kindest reception team

The reception team here is absolutely top-notch, especially considering the challenging interactions they handle with such grace. The medical professionals are both competent and supportive. The facility itself is immaculately maintained and well-organized. Scheduling is incredibly convenient - you can secure an appointment within a fortnight, and for urgent matters, they're remarkably responsive. Simply call first thing in the morning, and you'll be seen within 24 hours.

Terrible healthcare with unfriendly and unprofessional staff

Extremely disappointing service across the board. The front desk staff were notably unhelpful and displayed a distinctly unpleasant attitude, with just a handful of medical professionals I would consider trustworthy for my child's care. The entire encounter was thoroughly unacceptable.

Frustrating healthcare experience with endless waiting times

Absolutely shocking customer service - I've been waiting 48 hours for someone to return my call, and the medical professionals seem completely disinterested in seeing me. It's hard to comprehend that this delay could potentially be related to COVID-19 and the current state of the National Health Service.

Worst medical care ever nightmare of a practice

Dreadful! Avoid at any cost !!! Both the medical staff and reception demonstrate an alarming lack of care, displaying rudeness and outright neglect. I desperately wish there was an official channel to report such unprofessional behavior, and I would appreciate guidance on how to do so. As a cancer patient since 2022, I've been with this practice for over a year, yet no one has ever reached out or conducted a follow-up, even via telephone. I'm uncertain my GP even recognizes my existence. I endure constant, unbearable pain 24/7, and since July, they've been responsible for approving my pain medication. Regularly, they leave me without necessary drugs, sometimes for 2-3 consecutive days during weekends. Consequently, I've experienced multiple episodes of blacking out, vomiting, and screaming in excruciating pain. Apparently, to my GP and practicing physicians, I'm invisible and not their responsibility. Considering they merely need to press an "approve" button every 10-12 days, this situation is completely unacceptable. Each interaction requires an exhausting battle with the receptionist just to communicate, leave a message, or ask a simple question. The situation has become so dire that my pharmacist must now intervene and request my prescriptions on my behalf. The level of neglect, indifference, and dehumanization is beyond comprehension. Describing my disgust with their treatment of vulnerable patients is an absolute understatement!!!

GP that barely wants to see patients

Appointments are scarcely available. If they are, GP prefers to do everything by phone rather than in person. When you go they find any excuse to cancel appointments. Receptionists are rude and unhelpful. Avoid at all costs.

Worst healthcare experience ever avoided

Medical practice with a complete lack of patient care, refusing to schedule appointments or provide basic healthcare services. The general practitioner seems disinterested in actually treating anyone, making it impossible to receive proper medical attention. Absolutely frustrating experience that leaves patients feeling abandoned and neglected by a healthcare provider who appears to have forgotten their fundamental professional responsibility.

Struggling service barely meets basic medical needs

I've been a patient at this medical practice for nearly a decade. The quality has significantly declined since the pandemic. While I'm hesitant to single out specific staff members, as someone dependent on ongoing medication and medical reviews, the repeat prescription service is essentially the only functional aspect remaining. Almost every other service appears to be failing. Securing an appointment has become incredibly challenging, requiring early morning phone calls and endless waiting, and even then, the available options seem minimal. Doctors frequently return calls well past their designated telephone consultation windows. I genuinely sympathize with the staff, believing they're likely underpaid and overwhelmed. Nevertheless, in my three decades of experience, I've never encountered a general practice that has been quite this ineffective.

Terrible service and uncaring doctors at this clinic

Unable to schedule any appointments for weeks on end. When you're unwell, waiting three weeks for medical attention is simply unacceptable. Moreover, the physician I consulted was incredibly indifferent and showed zero empathy. Completely disappointed with the entire experience.

Compassionate doctor who truly listened and cared

Dr. McFarlane provided exceptional care, demonstrating remarkable patience and genuine compassion while offering invaluable assistance during my visit.

Frustrating healthcare experience with minimal support

Like most general practitioners nowadays, they've minimized online services to the bare minimum and only within specific time frames. I rarely encounter the same doctor, and despite using crutches for years, my mobility challenges always seem to catch them off guard. My regular medication regimen disrupts my sleep patterns, making it challenging to complete online tasks during conventional hours. If my daily medication weren't essential for survival, I'd completely abandon dealing with GPs. They're overwhelmed and stressed, which directly impacts patient care. Consequently, I typically avoid medical consultations, only seeking help when medication access is at risk. I've even started avoiding the emergency room whenever possible, especially after my last visit—a complete nightmare—and I'm still waiting for an urgent fracture clinic appointment weeks later. At this stage of my life, I'll continue to minimize interactions with healthcare providers, essentially just waiting for the inevitable, though even the grim reaper seems to be taking his time.

Heartfelt praise for our incredible general practitioners

Awarding the full 5-star rating to show appreciation for our incredible general practitioners during these challenging times. Heartfelt gratitude to the National Health Service 💙

Terrible healthcare with zero patient compassion

Absolutely terrible encounter, medical staff show zero empathy towards patients, and the front desk personnel rudely terminated the phone call.

Frustrating medical practice with terrible patient service

Securing an appointment with a physician is an exercise in futility. Regardless of the medical concern, whether personal or for a child, the consistent response is a dismissive "unnecessary/not our service/fully booked". The excellent medical care I previously enjoyed with my general practitioner in Islington appears to have vanished, seemingly relocated to another locale entirely.

Frustrating healthcare experience with zero communication

Getting medical assistance is incredibly frustrating. The clinic staff assure you they'll have a physician return your call, but these promised callbacks never materialize.

Worst healthcare experience of my miserable life

Abysmal customer support. Scheduling slots are perpetually unavailable. An exasperating three-week delay just to receive a callback regarding booking an appointment. Absolutely ridiculous.

Reliable product that meets my expectations well

I've consistently found these to be reliable and beneficial without any problems arising.

Exceptional care and compassionate medical professionals

I've been thoroughly impressed by the medical professionals at this facility. The doctors, nurses, and entire staff have demonstrated exceptional care and meticulousness throughout my experience.

Compassionate care despite systemic healthcare challenges

Professional service that rivals the best in private healthcare. Considering the challenges confronting the NHS over recent years and the public's apparent lack of self-care, the staff here are performing remarkably well. I'd encourage supporting them by recognizing that our current circumstances stem not from Covid-19 or economic pressures, but from long-term governmental policies that have systematically undermined critical public services like healthcare and law enforcement. Venting anger at the reception desk will achieve nothing constructive.