Vanbrugh Group Practice

Compassionate staff mixed with unprofessional mental health care

The front desk staff consistently demonstrate warmth and helpfulness, even when clearly overwhelmed by their workload. It's truly disheartening that when seeking mental health support, some physicians lack the necessary psychological and emotional understanding, with one even making the absurd claim that neurodiversity precludes academic achievement. Today, Dr. Nipa Bavishi took the drastic step of removing a child patient from the appointment roster after just two brief calls regarding mental health concerns. This is absolutely unacceptable! It's no surprise that such approaches contribute to systemic failures affecting our children and broader community. Dr. Kudary stands out as an exceptional healthcare provider - compassionate, attentive, and genuinely supportive. I wholeheartedly endorse him and his medical practice.

Inefficient healthcare system fails patient completely

This is utterly ridiculous. I contacted them yesterday after being directed to A&E by 111, requesting my scan be expedited. Their response? A telephone consultation scheduled three weeks from now. When I explained I've already been to the hospital and simply need the GP to review the hospital's recommendation to move my scan forward, they insisted on a complete appointment. So now I'm forced to wait 21 days just to have a doctor look at hospital notes recommending scan acceleration - how incredibly inefficient! Essentially, they don't care, and their attitude is "just wait." The healthcare system in the UK is completely absurd. I'm left wondering exactly what my tax contributions are funding.

Fantastic healthcare with caring and professional staff

This medical center is exceptional. I've been a patient here for an extended period and always feel completely secure. The physicians are top-notch, and the front desk staff are incredibly welcoming and warm.

Terrible service with rude and incompetent receptionist

This GP practice is absolutely terrible, and their receptionist, particularly someone named S., has an attitude that could fill a room of five people. As someone relying on daily medications, I experienced a frustrating incident where they failed to send my prescription to my chosen pharmacy, even after approval, forcing me to chase them down. When I followed up, they incredibly expected me to personally collect the prescription instead of simply sending it - an utterly lazy approach. This morning, they pulled the same nonsense, claiming my address didn't match, despite me being continuously registered with them and having my address previously accepted. The clinic is a complete embarrassment. While the doctors themselves might be okay, the management is so incompetent and unwelcoming that it makes you never want to step foot near the place. Absolutely shameful!

Caring doctors and staff make this practice exceptional

A truly exceptional medical practice. The front desk staff consistently demonstrate courtesy and professionalism. The physicians are genuinely committed to providing excellent care. When you call at 8am, you can expect a GP to return your call that same day. Dr. Shepard is particularly outstanding. I feel incredibly fortunate to have such a wonderful healthcare team. I'm deeply grateful for their support and dedication. My sincere thanks to everyone involved.

Gp practice with zero urgency and zero care

With an average rating of 2.5 stars, this medical practice in the "royal" Greenwich borough is nothing short of a comedic tragedy. Despite boasting gleaming new, spacious facilities, obtaining proper medical care here feels impossible. Walking through corridors lined with examination rooms, there's a noticeable absence of energy or purposeful activity. One can't help but wonder what percentage of these facilities actually get used on any given day. Each appointment (after an arduous wait) feels hurried and detached, with GPs seemingly more focused on their computer screens than on listening or making a meaningful diagnosis. The standard response is invariably "you're fine", "drink fluids", or "take paracetamol" - only to have your condition deteriorate to the point where you're eventually redirected to urgent care or A&E. I'll never forget one GP's dismissive response to my request for further investigation: "Well, when you keep digging, you'll obviously find something" - to which I thought, precisely! Isn't that the entire point of medical examination? People often rationalize this subpar care by citing funding constraints, but I've experienced far more attentive medical treatment in developing countries with far fewer resources.

Embarrassing medical visit with unprofessional doctor

so basically, one of the doctors was really kind and understanding, but then another physician came in and publicly announced my weight in front of everyone, making me feel incredibly uncomfortable. Their demeanor was visibly judgmental and they gave me these passive-aggressive looks throughout the entire appointment, which was totally humiliating

Worst healthcare experience ever avoid at all costs

This establishment is an absolute mockery. If the rating system allowed for a zero-star option, that would perfectly capture their abysmal service. Every aspect of their operation is dysfunctional, with communication being virtually impossible and scheduling appointments a nightmarish experience. In-person consultations are out of the question, and securing a telephone appointment requires an interminable waiting period of weeks... Practices like these are single-handedly destroying the reputation of the NHS...