Patient Experience Summary

Mixed experience across multiple visits. Positive feedback on clinical care quality, professionalism and attentiveness. Reception interactions variable with some reports of courtesy and helpfulness, others describing unwelcoming manner.

Appointment access cited as significant concern with extended waiting periods and difficulty securing bookings. Telephone consultation reliability inconsistent with missed connections reported. Waiting area described as pleasant and spacious.

Communication during consultations generally positive though some patients reported feeling rushed. Administrative processes noted as occasionally problematic. Overall sentiment reflects strong clinical performance offset by access and administrative challenges.

Appointment

64.20 %
Average

Reception

65.30 %
Great

Cleanliness

78.50 %
Great

Care

76.85 %
Great

Respect

70.15 %
Great

Seen on time

68.40 %
Great

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Practice Response Rate
0.00%

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Patient Experience Summary

Mixed experience across multiple visits. Positive feedback on clinical care quality, professionalism and attentiveness. Reception interactions variable with some reports of courtesy and helpfulness, others describing unwelcoming manner.

Appointment access cited as significant concern with extended waiting periods and difficulty securing bookings. Telephone consultation reliability inconsistent with missed connections reported. Waiting area described as pleasant and spacious.

Communication during consultations generally positive though some patients reported feeling rushed. Administrative processes noted as occasionally problematic. Overall sentiment reflects strong clinical performance offset by access and administrative challenges.

Appointment

64.20 %
Average

Reception

65.30 %
Great

Cleanliness

78.50 %
Great

Care

76.85 %
Great

Respect

70.15 %
Great

Seen on time

68.40 %
Great
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