Victoria and Five Elms Medical Centre

Friendly staff made my day better

Friendly and welcoming staff who made my experience pleasant and enjoyable.

Positive experience with staff and doctors

The clinic's exceptional care left a lasting impression. From the moment I stepped in, the reception team greeted me with warmth and professionalism, creating a welcoming atmosphere. Their attentiveness and willingness to assist were truly commendable. What stood out most was the physicians' remarkable expertise and empathy. They demonstrated a profound grasp of medical issues, coupled with an ability to communicate clearly and compassionately. This combination of top-notch administrative support and highly competent medical professionals made for an outstanding healthcare experience.

Great service with friendly team

Prompt and courteous service with friendly personnel.

Friendly staff made my day at this place

A big shout-out to the incredibly supportive front desk team!

Compassionate care transforms patient experience

Your experience with the enhanced patient care was truly heartening. The compassionate approach and attentiveness you encountered made a remarkable difference, elevating your entire day. It's refreshing to see such a notable upgrade in their customer service, where you felt genuinely heard and understood. The staff's dedication to addressing your concerns with empathy and thoroughness clearly left a positive impression, showcasing a commendable commitment to patient satisfaction.

Friendly doctor makes medical visit comfortable

I appreciate how Mr. Ibrahim greeted and received me at the medical practice. Thanks, Ibrahim, you were great.

Great service at victoria medical centre

I registered at Victoria Medical Centre in September and had a positive experience. They provide efficient service, offering quick appointments and prescriptions with ease. Overall, I was very satisfied with their professional approach and care.

Unreliable healthcare with frustrating prescription delays

Their scheduling reliability is poor, and the process of transmitting prescriptions is extremely slow, often dragging on for multiple weeks.

Terrible doctor ignored my serious health concerns

The general practitioner during our phone consultation dismissed my concerns, spoke to me with a condescending attitude, and despite promising to address my request, ultimately did nothing and abruptly terminated the conversation.

Exceptional staff providing compassionate medical care

I want to express my gratitude to Dilruba, Gaj, and Mirela for their exceptional support and assistance with my medical requirements. They consistently demonstrate extraordinary dedication, always extending themselves to provide me with the best possible care. My sincere appreciation goes out to them for their incredible help.

Welcoming and professional medical experience

As a recent addition to this healthcare facility, I'm genuinely pleased with my experience. The entire team, including both medical professionals and support staff, have been exceptionally welcoming and helpful during my interactions.

Terrible experience with restaurant's poor service

Absolutely terrible experience with this establishment, especially considering I was there with my infant. We were forced to wait an interminable 30 minutes just to secure a simple reservation, which is completely unacceptable when traveling with a young child.

Reliable healthcare with compassionate and responsive staff

I've been a patient at this medical practice for quite some time... The team is compassionate and genuinely committed to addressing any concerns that arise. They typically offer same-day consultations if you reach out early in the morning, but if you call later, they provide alternative solutions like an after-hours contact number or 111 service. I've noticed positive developments since becoming a registered patient.

Exceptional care and attentive medical staff

The staff at this medical practice consistently demonstrates a warm and accommodating approach, prioritizing patient care. The physicians are attentive listeners and maintain a courteous demeanor throughout consultations. I've found that securing an appointment with a general practitioner has been consistently achievable whenever I've reached out. During my visit on November 22, 2023, the nurse provided invaluable assistance and offered sound guidance, enhancing my overall experience at the clinic.

Amazing support from a fantastic team

I consistently receive excellent assistance, and the staff are incredibly supportive and compassionate. I'm truly grateful for their help and kindness.

Great experience with helpful and friendly team

Extremely competent personnel and exceptional customer support

Exceptional service at local medical practice

The team at this medical practice truly stands out for their warmth and attentiveness. I was pleasantly surprised by how effortlessly I secured an appointment, especially compared to my previous experiences elsewhere. Gaj went above and beyond, accommodating me without prior scheduling and providing comprehensive information. During my visit, I had the pleasure of being cared for by nurse Priyanka, whose kindness and thorough explanations put me at ease immediately. Her welcoming demeanor made the entire experience remarkably comfortable. It's clear that this level of care and efficiency is sorely needed in our area, and I'm thrilled to have found such an exceptional surgery. Their commitment to patient satisfaction is evident, and I couldn't be more impressed with the service I received. This practice is a shining example of what healthcare should be!

Frustrating delay in medical care and diagnosis

I was informed back in July that a comprehensive MRI scan would be recommended, yet here we are at the end of October, and I've just discovered that no referral has even been initiated. This level of service is completely unacceptable. I switched medical practices because my previous doctor failed to address my concerns, and now it appears this new surgery is equally dismissive. I am prepared to escalate this matter, as my inability to work and secure appropriate benefits stems directly from the GP's reluctance to provide a definitive diagnosis for my ongoing health problems.

Frustrating booking experience with endless wait times

Scheduling an appointment here is incredibly frustrating. I wasted over half an hour on hold just trying to connect with a representative.

Exceptional care from dedicated medical professionals

The surgical procedure went smoothly, and the medical team was exceptional. The staff, doctors, and nurses demonstrated remarkable dedication and care while attending to patients. I am thoroughly pleased with the entire practice, and my entire family shares the same positive sentiment.