Victoria and Five Elms Medical Centre

Terrible experience at local medical practice

ABSOLUTE ROCK BOTTOM OF MEDICAL PRACTICES.

Seeking midwife services for my pregnancy journey

Hi there, I'm seeking information about a midwife. Could you confirm if your facility offers maternity services?

Jan makes customer service look easy

Jan is an absolute gem among the reception staff. Whenever I hear her voice answering the call, I can't help but rejoice because I know I'll be treated with dignity and guided effectively. She truly sets the standard that all reception and administrative team members should strive to emulate. The rest of the team falls short - calls frequently go unanswered, and wait times are endless unless Jan is on duty. Jan, your exceptional service does not go unnoticed. 🌟

Friendly support that truly helped me out

Extremely helpful assistance

Friendly staff made my day better

Friendly and accommodating front desk staff 👍

Great medical care with friendly reception staff

I'm thoroughly satisfied with the care at Victoria Medical Centre. The front desk team, specifically Arsha and Jan, consistently demonstrate exceptional dedication to patient support. I'm truly delighted that my family has chosen this medical practice.

Great service with quick and personal care

I'm still getting acquainted with this healthcare practice. I appreciate that scheduling appointments doesn't involve lengthy phone wait times. It's refreshing to be offered in-person consultations, which feels somewhat rare in our current pandemic-influenced landscape. The reception team demonstrates a commendable blend of warmth and professionalism, consistently following through on their commitment to return calls as promised. I've been fortunate to maintain consistency with the same general practitioner, which I find crucial for my ongoing medical care. My gratitude goes out to the entire team.

Great care with rotating doctor staff

I've been a patient at this medical practice for an extended period and have consistently been satisfied with the staff and physicians. My hope is that they would consider bringing on more full-time doctors, though the current team remains incredibly supportive and accommodating.

Amazing healthcare with compassionate professionals

The personnel here are outstanding, with a genuinely upbeat demeanor. I've encountered zero difficulties scheduling appointments or resolving any questions. The practice manager and entire team demonstrate remarkable helpfulness. The physicians are compassionate and consistently go the extra mile to support patients.

Compassionate care through two decades of challenges

I've been a patient at this medical practice for two decades, and the staff are truly exceptional and highly professional. Throughout the challenging period of the past nine years, particularly since my daughter's diagnosis with multiple health issues, the surgery and its team have been incredibly supportive. They've gone above and beyond to expedite her appointments and have consistently shown remarkable understanding. Their approach to patient care is characterized by warmth, compassion, and a welcoming demeanor that never fails to greet patients with a smile. The doctors and staff at this practice have been instrumental in making a tremendous positive impact on both my family's and my own healthcare experience.

Fantastic local surgery with caring and helpful staff

I've been a patient at this medical practice for almost four decades. Arsha, Jan, and the young man at the front desk consistently demonstrate exceptional helpfulness. Throughout my time here, I've encountered zero problems with scheduling or medical consultations. Continue maintaining your excellent standard of service!

Exceptional care from start to finish

Exceptional personnel consistently display warmth and go above and beyond to assist. Every physician demonstrates incredible support and care. I wholeheartedly endorse this medical practice without reservation.

Decades of compassionate care at victoria medical center

Throughout my 27-year journey as a patient at Victoria, I've consistently experienced top-notch medical treatment. The entire staff has always been incredibly compassionate and attentive to my specific healthcare requirements.

Exceptional care from a trusted medical team

I've been a patient at this medical office for over two decades and cannot praise their exceptional care enough. Arsha has consistently provided outstanding support. I wholeheartedly endorse this practice to anyone seeking top-notch healthcare.

Fantastic family doctor who truly cares

I've been a patient at this medical practice for nearly a decade, and my entire family is also registered here. Throughout my experience, I've encountered zero problems, and the staff consistently demonstrate exceptional support for my healthcare requirements. Specifically, Arsha and Gaj have always been incredibly accommodating, consistently going above and beyond to assist me. The doctors are attentive listeners who genuinely strive to address my concerns and provide the most effective care possible.

Great staff and service through the years

I've been receiving care at this medical practice for nearly four decades, and throughout that time, Arsha and Gaj have consistently provided outstanding assistance. The senior staff members are equally supportive and accommodating.

Frustrated with dismissive healthcare and cultural bias

I shared with my general practitioner that my health concerns extend beyond PCOS, and I suspect I'm dealing with endometriosis. A private clinic in Switzerland confirmed my suspicions, explaining that typical ultrasounds often miss endometriosis and that laparoscopic surgery is the definitive diagnostic method. However, my GP dismissed my concerns, suggesting I'm fabricating the entire situation 😩🙃 I want to be clear that I'm not making a discriminatory statement, but I believe the UK healthcare system should reconsider its recruitment practices for medical professionals, particularly those who obtained their nursing qualifications outside the country.

Compassionate doctor makes healthcare journey worthwhile

Despite the occasional challenge of securing same-day consultations, I've found a physician who truly stands out in his approach to patient care. This doctor is exceptionally compassionate and demonstrates a sincere commitment to understanding his patients' experiences. He listens attentively and takes the time to genuinely comprehend what I'm going through, which means a great deal to me. I feel incredibly fortunate to be receiving treatment from such a considerate medical professional. My heartfelt appreciation goes out to him!

Fantastic healthcare through years of family support

I've been a patient at this practice since my pregnancy with my now 17-year-old daughter, and I've never encountered any problems. While there are lengthy waits for approvals and callbacks, the reception staff, especially Ayesha, are incredibly supportive. Whenever I call, they not only assist me professionally but also take the time to engage in friendly conversation.

Trusted healthcare partner for decades of care

Excellent resource. I've been utilizing their services for more than a quarter-century, and they consistently provide top-notch assistance tailored to my specific requirements.