Patient Experience Summary

The practice demonstrates considerable strengths in reception experience and clinical care quality. Many patients report positive interactions with reception staff, who are frequently described as warm, welcoming, and helpful with appointment booking. Physicians are often praised for attentiveness, compassion, and professional expertise. However, significant challenges emerge around appointment access and operational efficiency. Patients consistently report difficulty reaching the practice by phone, with lengthy wait times and queuing issues when calling at opening hours. Appointment availability presents ongoing frustration, with some patients unable to secure consultations for extended periods or facing delays in receiving referrals and test result discussions.

Communication gaps represent a notable concern, including unresponsive email contact, delayed prescription processing, and inconsistent information provided to patients about available services. Some patients report rushed consultations and dismissive responses to their health concerns. Environmental issues have also been noted, including inadequate heating in clinical areas. While many long-term patients express strong satisfaction with continuity of care and staff dedication, recent feedback suggests variability in service consistency, with some experiencing improved standards whilst others report declining quality in clinical assessment and patient-centred communication.

Appointment

62.15 %
Average

Reception

71.32 %
Great

Cleanliness

72.50 %
Great

Care

66.78 %
Great

Respect

65.42 %
Great

Seen on time

58.90 %
Average

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AJ

Asher J. Google 2 years ago

Rating

Excellent!

Exceptional healthcare from a trusted medical team

I've been visiting this medical practice for nearly half a century, and the care provided is truly exceptional. The physicians are incredibly skilled and demonstrate the utmost courtesy. Dr Hoque stands out as particularly supportive and competent, and Arsha is equally impressive.

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EO

Ebenezer O. Google 2 years ago

Rating

Excellent!

Great care from compassionate medical professionals

Throughout my two decades as a patient at VMC, I've consistently experienced exceptional care. The staff has always been incredibly supportive and attentive, addressing every single one of my healthcare requirements with professionalism and warmth.

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DI

Dorothy I. Google 2 years ago

Rating

Excellent!

Excellent care with familiar and new staff

Extremely satisfied with the clinic's progress and improvements. It's reassuring that the core staff remains consistent while welcoming new physicians. Dr. Maryam, in particular, stands out as an excellent addition to the medical team.

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DE

Dave E. Google 2 years ago

Rating

Excellent!

Fantastic care from vmc medical team

I've been receiving care at Vmc for more than a decade, and the staff has consistently been incredibly supportive. Hannah always goes above and beyond to assist me with my referrals, and Arsha has been a long-standing, dependable presence at the clinic.

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JM

Joy M. Google 2 years ago

Rating

Excellent!

Great service from caring medical professionals

Arsha and Gaj demonstrate exceptional customer service, and the rest of the team is equally supportive. As a long-standing patient with over six decades of experience, I can confidently say that scheduling appointments has always been smooth, and the staff consistently goes above and beyond to assist me.

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Contact Information

Victoria and Five Elms Medical Centre

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Patient Experience Summary

The practice demonstrates considerable strengths in reception experience and clinical care quality. Many patients report positive interactions with reception staff, who are frequently described as warm, welcoming, and helpful with appointment booking. Physicians are often praised for attentiveness, compassion, and professional expertise. However, significant challenges emerge around appointment access and operational efficiency. Patients consistently report difficulty reaching the practice by phone, with lengthy wait times and queuing issues when calling at opening hours. Appointment availability presents ongoing frustration, with some patients unable to secure consultations for extended periods or facing delays in receiving referrals and test result discussions.

Communication gaps represent a notable concern, including unresponsive email contact, delayed prescription processing, and inconsistent information provided to patients about available services. Some patients report rushed consultations and dismissive responses to their health concerns. Environmental issues have also been noted, including inadequate heating in clinical areas. While many long-term patients express strong satisfaction with continuity of care and staff dedication, recent feedback suggests variability in service consistency, with some experiencing improved standards whilst others report declining quality in clinical assessment and patient-centred communication.

Appointment

62.15 %
Average

Reception

71.32 %
Great

Cleanliness

72.50 %
Great

Care

66.78 %
Great

Respect

65.42 %
Great

Seen on time

58.90 %
Average
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