Victoria Medical Centre

Home visit arranged quickly and helpfully

Thank you very much for visiting to see my elderly mother today. It was very much appreciated. The care provided was always helpful and I'm grateful for the support shown.

Long waits and broken appointment promises frustrated me

Called the day before requesting an appointment but none were available, so I was advised to ring before 10am the following morning. I phoned at 8:35am and again at 10am but was informed no appointments could be offered. I was told a callback would be arranged and received one at 3pm, with the message that I might be contacted anytime up until 6pm. This fell short of what I expected. The service provided was disappointing. I waited until 6pm without receiving either a call or an appointment slot. I feel this waiting period was unreasonable and I should not have had to wait so long without being seen. I am making a formal complaint to the relevant authority. I have recordings of all my calls to the surgery that day and conducted myself politely throughout these interactions. Regardless of any training considerations, I believe I should have received a call or been seen, particularly as the instructions clearly stated that calling before 10am would secure an appointment, which did not happen in my case, and I did not cancel my request.

Couldn't get through on the phone

This practice was an extremely stressful environment in which to seek assistance. I was unaware of the significant shortcomings until I transferred to another surgery, where I have since experienced considerably better care. I would recommend looking elsewhere.

Receptionist made the phone call pleasant

Spoke to a lovely receptionist who was very professional and friendly. Just from a simple phone call I would recommend this place. What a delight.

Reception kept passing us between appointments

The practice was extremely disappointing and disorganised. I felt the clinical team lacked competence in their assessments. They were unwilling to examine my young infant, dismissing concerns as minor when there was actually a serious underlying condition present that required hospital treatment. My child spent a week receiving inpatient care and eventually recovered, though they were also dealing with a concurrent viral illness. My partner experienced significant frustration with the appointment system, facing multiple cancellations and being shuffled between different services. There were also concerns about the accuracy of clinical notes and communication regarding what was discussed during consultations. The overall attitude from staff left much to be desired. I would rate this experience far more negatively if the system allowed it.

Struggling to get a callback on online forms

It can be challenging to receive a response after submitting an online enquiry form. Despite submitting multiple forms, I have not yet received a callback.

Repeated broken promises about callback appointments

I rarely leave reviews like this, but I feel compelled to share my experience as I'm genuinely frustrated with how I've been treated. I'm dealing with significant issues affecting both my joints, with surgery anticipated for one of them. I've been assured of return calls on multiple occasions, yet none have materialised. When I recently tried to arrange a therapeutic procedure, I was informed that the clinician who performs this is unavailable, with no reasoning provided—just another assurance of a callback that feels unlikely to happen. This treatment is a quick procedure needed every six months, so I'm puzzled by the difficulty in accessing it, particularly given the considerable daily discomfort I'm experiencing. I'm hopeful for relief but increasingly doubtful it will occur in the near future. The standard of care has been disappointing and has affected my wellbeing.

Passed around with no callback estimate

The service experience was disappointing overall. It felt like being redirected multiple times before reaching a resolution. I made contact on two separate occasions today, with the most recent interaction leaving me without clarity on when I might expect to hear back.

Quick callback and thorough support provided

I have been experiencing an acute skin condition for the past three weeks. When I requested a consultation, I received a callback the same day. The clinician I spoke with demonstrated genuine care, understanding, and strong medical knowledge. I required blood tests and, despite having difficult veins, the phlebotomist was persistent and successfully completed the procedure. Overall, I found the team and practice to be excellent.

Staff put me at ease during appointment

I attended the surgery today for a blood test appointment. The nursing staff member was absolutely amazing and helped calm my nerves. I usually have to attend an external blood clinic as I typically experience difficulty with blood draws. The staff member talked to me throughout the procedure and put me at ease. I'm very grateful for the supportive care I received.

Couldn't get urgent appointment for breathing difficulties

My grandson, who is a young child, experienced serious breathing difficulties, but there was no one available to assess his condition or provide guidance on how serious it was. The situation was genuinely concerning, yet I was unable to get anyone to examine him since he did not have a scheduled appointment.

Warm reception staff made a real difference

I recently visited this surgery for the first time after experiencing delays in securing an appointment at my regular practice. The staff and clinical team made a positive impression from the outset, despite my underlying concern not being completely addressed yet. The reception team in particular were friendly, approachable and made me feel welcomed—quite different from the rather unwelcoming atmosphere I've encountered elsewhere. I'm grateful for the experience and am seriously considering transferring my registration here.

Reception staff were genuinely helpful and kind

This is a wonderful practice to attend. The reception team were absolutely brilliant to work with and demonstrated genuine enthusiasm in assisting patients in any way possible.

Couldn't get appointment when needed most

I have been experiencing significant back discomfort that extends to my chest area, causing considerable pain that affects my mobility. Unfortunately, I have been unable to secure an appointment, whether in person or by telephone, with a healthcare professional. This situation has left me quite disappointed, as the accessibility to medical services appears to have changed considerably from how it used to be.

Professional and thorough from start to finish

The best medical professionals I have attended. They demonstrated a high level of professionalism, were very thorough in their approach, and worked efficiently.

Couldn't get appointment for repeat prescription

The practice has refused to issue a repeat prescription without an appointment, which has created difficulties as I have been unable to secure an available slot. This situation has persisted for an extended period, during which medication has not been available. I feel frustrated that the practice appears unwilling to provide continuity of care in these circumstances. This has been my family's long-standing practice, but I am now considering changing providers due to my dissatisfaction with this experience.

Hard to get appointments within a week

It is difficult to secure appointments with adequate notice, which I find frustrating. The availability system does not meet my needs, and I have decided to seek care elsewhere. I felt the clinical guidance provided was not helpful for my circumstances, and I am disappointed with my overall experience at this practice.

Friendly midwives and nurses throughout pregnancy

I visit frequently due to my pregnancy and have found the staff to be genuinely pleasant and considerate. They are consistently willing to assist, whether it's the midwifery team or nursing staff. I haven't yet had the opportunity to meet with the doctors.

Couldn't get appointments when needed

I had a very poor experience at this practice. I found it extremely difficult to obtain appointments, and medication was adjusted without an in-person consultation for an extended period. This contributed to a distressing situation during my visit today.

New equipment and friendly modern practice

Appears to be a well-run practice. The staff are relatively new to their roles, and the facility has modern equipment.