Victoria Road Surgery

Caring staff navigate challenging new medical appointment system

I've consistently experienced compassionate and courteous treatment from the healthcare professionals here. The practice has now implemented a Total Triage approach, which requires all appointment scheduling to be done exclusively through online channels -- with absolutely no option to book by phone. Additionally, appointments must be booked early, or you risk being redirected to another facility. It feels like we've gone from one challenging system (lengthy phone wait times) to another. Despite the current inconvenience, I'm confident they'll eventually refine the process.

Exceptional service from an outstanding receptionist

Abdul at the front desk was absolutely incredible - the most supportive and friendly staff member I've encountered. He truly deserves recognition and a raise for his outstanding customer service. Definitely a 5-star experience thanks to his exceptional assistance !!!!

Quick and efficient medical support service

Utilized the recently implemented triage service on Friday, completed the online questionnaire, received a prompt consultation from a physician, and had medication prescribed in less than 60 minutes. Extremely satisfied with this innovative approach - kudos to the team for such an efficient system, and sincere appreciation for the seamless experience.

Exceptional doctor who truly listens and cares

I want to highlight Dr Caruana as a standout medical professional who breaks the mold of typical healthcare experiences. Unlike many physicians who reflexively rely on Google during consultations, she demonstrates genuine expertise and attentiveness. During my two interactions with her, I've been consistently impressed by her comprehensive approach and extraordinary medical knowledge. Her reliability is remarkable - when she commits to calling or making a referral, you can count on her follow-through without needing to chase paperwork. Her patient care is exceptional, characterized by true empathy and proactive thinking. She anticipates medical needs without requiring patients to push for attention, and her independent decision-making means she rarely needs to consult other colleagues. In today's medical landscape, Dr Caruana represents a rare breed of healthcare professional who truly embodies compassionate, patient-centered care that seems to be increasingly uncommon.

Endless waiting game at customer service desk

Stuck in a line for nearly three-quarters of an hour, and despite being next in line for a quarter of an hour, I'm still waiting. Unbelievable.

Frustrating healthcare experience with endless delays

I'm struggling to return to this medical practice, desperately wanting to follow up on my surgical procedure. However, I'm stuck on a lengthy waiting list and unable to schedule an appointment to monitor my heart health. To make matters worse, my partner is also experiencing serious cardiac issues, and we're both without medical care.

Life-changing procedure with exceptional results

Top-notch medical procedure with excellent results. Highly satisfied with the surgical outcome and overall experience.

Terrible healthcare experience avoid this medical practice

Absolutely terrible medical practice with zero accessibility. Trying to schedule an appointment is nearly impossible, and on the rare occasion you actually manage to contact them by phone, they dismissively claim they're too busy to provide basic health screenings.

Terrible service and uncaring staff at this clinic

The front desk personnel display a consistently discourteous attitude. While the physicians come across as personable, their problem-resolution skills are lacking. My daughter has endured ear issues for an extended period. Despite multiple appointments and being assured she was referred to an ENT specialist, subsequent follow-up revealed no actual referral, necessitating another submission. They prescribed eye drops for her ear without conducting a proper examination. My young seven-year-old continues to experience persistent pain with no meaningful intervention. The overall care quality has been so unsatisfactory for myself and my children that we've ultimately decided to seek medical services elsewhere. The reception staff urgently require comprehensive customer service training to improve patient interactions. The nursing staff remain delightful, with no criticisms to offer. However, physician continuity is non-existent, with constant staff rotation and reliance on agency professionals.

Terrible service left me without critical copd medication

I contacted the pharmacy on Thursday, June 19th, detailing my urgent need for rescue medication due to a COPD exacerbation. They assured me the prescription would be ready at the chemist within 24 hours. However, it is now Saturday, June 21st, and my medication is still not available. I've observed that only positive reviews seem to receive responses, which raises questions about their customer service approach.

Terrible healthcare service that endangers patient wellbeing

Dealing with this medical practice has been an absolute ordeal. Scheduling appointments is a futile effort, and managing repeat prescriptions is an endless source of frustration. When I requested my medication in advance due to mental health concerns, they categorically denied my request, potentially jeopardizing my well-being. Attempting to access any form of assistance is like hitting a brick wall - you can't secure an appointment or communicate with anyone. It seems they take perverse pleasure in creating obstacles for patients who are already in vulnerable positions.

Terrible healthcare experience with zero efficiency

An absolute nightmare of a medical clinic. Their scheduling process is completely archaic, and securing a consultation seems practically impossible.

Miracle workers healed my back with expert care

I visited the establishment today and was impressed by the exceptionally welcoming and competent staff. Despite arriving with severe back discomfort, I left feeling significantly improved and with noticeably reduced pain. I would absolutely endorse their services and plan to return in the future.

Exceptional care from compassionate medical professionals

Exceptional care provided by a highly skilled medical team. I want to express my gratitude to Dr. Caruana, nurse Fareen Akhtar, Dr. Ahmed Fuad, and the entire reception staff for their outstanding support and professionalism.

Amazing nurse saved me from hospital blood draw

I'm awarding this top rating solely because of the exceptional personnel at this practice. Specifically, the nurse who drew my blood deserves high praise. Typically, I'm an incredibly challenging patient when it comes to blood draws, usually requiring hospital intervention. However, this remarkable professional has successfully collected my blood samples twice in just a couple of weeks. His skill is truly extraordinary and cannot be overstated. While the surgery faces the same nationwide challenges as other medical practices (such as limited non-emergency appointment availability and extended wait times due to restricted consultation durations), I've found their service quite reasonable. I can secure emergency appointments when necessary, and the wait times are actually quite manageable. Most crucially, in my personal experience, the staff demonstrate a genuine commitment to patient care and demonstrate remarkable competence in their respective roles.

Reliable surgery with exceptional patient care always

I've been a patient at this medical practice for two years now, and they consistently meet my expectations perfectly. Their service is absolutely top-notch.

Fantastic healthcare service with friendly staff

Selecting this medical practice was an excellent decision for my healthcare needs.

Friendly staff made my medical visit smooth

I recently attended my scheduled visit, and the personnel were incredibly helpful and accommodating. They attentively listened to my concerns and provided thoroughly professional responses to all my questions. I am truly appreciative and want to extend my sincere thanks to the entire team.

Fantastic medical care with friendly and helpful staff

This medical practice is truly outstanding and comes with my strongest endorsement. The personnel were incredibly helpful and supportive throughout my experience.

Great experience with professional medical team

The surgical procedure went exceptionally well. The medical staff provided excellent care and maintained perfect punctuality throughout my treatment.