Victoria Road Surgery

Caring doctors who actually listen and help

Exceptional general practitioner who goes above and beyond to ensure your medical concerns are thoroughly addressed. Their commitment to patient care is outstanding, and I wholeheartedly endorse their services.

Amazing workout that keeps me motivated

Excellent workout session

Life-changing medical care beyond my wildest expectations

I am utterly impressed and cannot speak highly enough about this surgical experience! Right from my initial arrival, the staff enveloped me in a sense of comfort and genuine care. The reception personnel were remarkably warm, quick, and incredibly attentive. The medical team was simply phenomenal—demonstrating deep expertise, sincere compassion, and meticulous attention to detail throughout my treatment. The surgical procedure itself was flawlessly executed, and I felt completely relaxed, fully confident in the extraordinary skill of my caregivers. Each phase of the process was communicated with crystal clarity, and every single one of my inquiries was addressed with remarkable patience and consummate professionalism. The post-operative care was equally outstanding, with diligent follow-ups to monitor my recovery. This is a medical team that genuinely epitomizes patient-centered care, consistently exceeding expectations. My heartfelt gratitude for such extraordinary service!

Amazing service with caring customer support

Exceptional customer service team - incredibly supportive, attentive, and empathetic throughout our interaction.

Exceptional healthcare with compassionate and professional team

I am absolutely impressed with this general practice. Having recently registered, I can confidently say the care and expertise of the staff are genuinely exceptional. Right from the initial reception, the team is warm and competent, consistently ensuring that scheduling appointments and handling inquiries is a smooth and hassle-free experience. Without doubt, this is the most superior service I have encountered within the NHS.

Exceptional reception staff make healthcare visits a breeze

The front desk staff at this medical clinic are truly exceptional! They consistently demonstrate a welcoming demeanor, maintain a high level of professionalism, and consistently strive to assist patients with scheduling and information needs. Their streamlined processes and compassionate attitude significantly improve the overall patient experience. Heartfelt appreciation goes out to this outstanding team for their remarkable customer service!

Exceptional care and compassion at victoria road surgery

My experience with Victoria Road Surgery has been outstanding. Every member of their team, including receptionists, physicians, and nursing staff, demonstrates remarkable professionalism, warmth, and genuine care. Scheduling appointments is straightforward, and they excel at managing urgent medical requirements. The staff consistently prioritizes patient comfort and ensures clear communication. They take a thoughtful approach to addressing individual concerns, providing comprehensive attention without ever making patients feel hurried or overlooked. I feel incredibly fortunate to have access to such a dependable and empathetic healthcare provider. I enthusiastically endorse this practice for anyone seeking exceptional medical service!

Terrible medical practice with shocking patient care

I've been associated with this medical practice for three decades, and I'm utterly shocked by its comprehensive decline. The entire operation appears to be a complete facade, staffed by a collection of incompetent personnel. Across all departments, the staff demonstrate a profound lack of empathy and an inability to maintain clear, reliable communication. I have formally reported this surgery to the Care Quality Commission and strongly urge others to do the same. There are persistent and recurring issues that suggest systemic problems which cannot be ignored. The frequency and nature of these failures raise serious red flags. I seriously doubt whether the staff have genuinely met their professional training standards, as they consistently struggle with fundamental communication skills, display a complete absence of empathy, show minimal understanding, and demonstrate particularly poor telephone manners.

Frustrating medical service with zero communication

I've been attempting to contact the medical practice for three consecutive days, and each time I'm left waiting on hold for nearly three-quarters of an hour with no response. My blood test, which was conducted a week ago, seems to have vanished, and the prescription I submitted to the surgery a week prior remains unsent to the local pharmacy. The staff appear completely unprepared and lacking in proper training.

Dangerous medical practice with zero accountability

I would give 0 stars if I could. Absolutely shocking medical service that I strongly advise avoiding. They falsely informed my mother that her CT scan results were normal when the hospital hadn't even sent them - completely unacceptable and potentially life-threatening. I received a generic apology email claiming they'd investigate staff training. Do I believe they actually will? Highly unlikely. Discourteous reception staff who consistently fail to follow through on their promises. I've attempted multiple calls about various issues, only to be cut off when finally reaching the queue. This morning, I tried requesting my grandfather's prescription and was told I shouldn't call during busy periods - after being disconnected twice yesterday, what choice did I have? These persistent phone problems have been ongoing for months and are inexcusable. I attempted to arrange a flu vaccination for my immobile grandfather. They cancelled the appointment and promised to reschedule, but never did. They've misplaced blood tests, made patients wait beyond scheduled times only to cancel appointments... the problems are endless. They should be thoroughly embarrassed by their treatment of my family - Fortunately, I've transferred to a significantly better practice, my grandfather will soon follow, and we plan to move my mother's care as well. We simply cannot risk continuing under such substandard medical care.

Unprofessional staff ruin otherwise decent medical practice

I've been a patient at this medical practice for some time now. Overall, it's a decent facility with typical challenges like scheduling and wait periods, which aren't particularly problematic. Today, however, I encountered an extremely uncomfortable situation, and I noticed other patients felt the same way. The staff were shockingly discourteous and unprofessional towards each other, with their interactions fully visible to everyone in the waiting area. There was a clear lack of mutual respect, particularly evident in how a long-standing employee was publicly criticizing a newer staff member. The whole scenario was deeply distressing and something I sincerely hope not to witness again.

Compassionate and caring staff make all the difference

I am deeply appreciative of the front desk staff member who appears relatively inexperienced in this medical setting. She provided guidance on a long-standing concern of mine. Her clinical expertise is impressive. Moreover, she thoughtfully rearranged an appointment to accommodate a patient with more urgent needs. During my wait for the influenza vaccination on Tuesday, she demonstrated exceptional helpfulness to other patients. Her consistent cheerful demeanor while managing phone calls from the reception area creates a welcoming atmosphere. Continue maintaining this wonderful approach!

Worst medical practice ever avoid at all costs

This medical practice is beyond terrible. Their phone communication is non-existent, with receptionists who seem to think they're medical professionals - except for one decent staff member. I'd sooner handle my own medical issues than depend on this incompetent clinic. On the rare occasion you actually secure an appointment, you'll likely wait around for over an hour before being seen. It's completely ridiculous!

Terrible phone service left me frustrated and angry

abysmal customer support - waiting endlessly just to schedule a phone consultation, only to receive a text message 3 hours later claiming i missed their call !!! THEY ABSOLUTELY NEVER EVEN ATTEMPTED TO CONTACT ME

Amazing service with caring medical professionals

The medical team delivers top-notch service, and the personnel consistently demonstrate remarkable support and genuine concern for patients.

Fantastic healthcare experience at local clinic

Exceptional care provided at this medical practice! The personnel were equally remarkable - highly professional, polite, and consistently eager to assist with any inquiries or worries.

Fantastic gp experience with friendly and helpful staff

Every time I visit this medical practice, the experience is smooth and hassle-free. The entire process, from scheduling an appointment to the actual consultation, is seamless. The staff demonstrate exceptional professionalism and competence in their roles. Maryam, the receptionist, is particularly delightful, bringing a wonderful energy and warmth to the clinic environment. They should all be commended for their outstanding service and dedication 👏.

Compassionate healthcare professionals handling tough patient challenges

I'm thoroughly satisfied with the care provided by my medical team and administrative personnel. Despite observing other patients frequently mistreating them, they consistently maintain a professional and courteous demeanor when handling challenging interactions. I have immense appreciation for my healthcare practice and would not consider switching to another facility.

Amazing service with friendly and welcoming staff

The personnel here are truly outstanding, consistently greeting visitors with genuine smiles and exceptional hospitality. It's a fantastic group of professionals who really excel at creating a welcoming atmosphere - they should be proud of their incredible service.

Terrible service and unhelpful medical staff

A few of the medical professionals are competent, but the front desk staff are completely unprofessional. The woman managing the clinic, Ash, appears to be neglecting the serious issues with her reception team. These receptionists are discourteous and seem entirely incompetent in their roles, demonstrating a clear lack of proper customer service skills.