Victoria Road Surgery

Terrible service and disrespectful staff at medical practice

The medical practice has consistently let me down. They are perpetually delayed, and when I asked the receptionist to investigate, it appears she has no interest in listening. The staff demonstrates a lack of professionalism and seems devoid of proper workplace training or empathy. The surgery urgently needs to reconsider their receptionist; the young woman is peculiarly combative and eager to engage in disputes. Each visit involves interminable waiting periods before finally seeing the general practitioner.

Unprofessional receptionist ruins medical office experience

The receptionist at this medical practice is completely incompetent! This woman lacks any semblance of professionalism. She fails to pay attention when patients speak and seems unable to comprehend basic inquiries. How can someone remain employed when they clearly cannot perform the fundamental requirements of their position?

Fantastic service and quick appointments at victoria road

I consistently have a fantastic experience at Victoria Road Surgery. The staff member I communicated with via telephone was extremely accommodating in scheduling my appointment promptly, and whenever I arrive, I'm warmly welcomed and seen by a healthcare professional in a timely manner. I believe the receptionist who assisted me, named Maryam, was particularly excellent, and the doctors are equally impressive.

Exceptional healthcare with a caring receptionist

Exceptional care provided by this medical practice! The personnel were incredibly welcoming, with special mention to Mariam at the front desk - her assistance was impeccable and she truly exceeded expectations in addressing my requirements.

Professional care and exceptional surgical expertise

A top-tier surgical facility with an incredibly competent and skilled team of medical professionals.

Terrible reception ruins potential of great medical practice

The medical staff are incredibly friendly, but the front desk personnel are a different story. Scheduling an appointment ahead of time is a nightmare, and the only way I've successfully secured a slot was by physically going to the clinic and requesting one in person. It's peculiar because on the rare instances I do manage to book a consultation, the entire facility appears completely vacant. There's one specific staff member, whose name sounds like Sadam or Saddam (I'm uncertain of the exact spelling), whose interpersonal skills and compassion are virtually non-existent. I've actually resorted to seeking out private medical practices just to avoid dealing with this clinic, as they have consistently let me down whenever I've needed their services.

Terrible service destroying patient health and hope

If I could assign zero stars, I absolutely would. Before the takeover, the practice was decent, but things have rapidly deteriorated. I spent three consecutive days battling to secure an appointment, and when I finally got one, the doctor suggested I go to urgent care instead. What's the purpose of having a general practitioner?! When my symptoms worsened, I called again, knowing it wasn't serious enough for A&E, and only received a callback after I reminded them of their obligation to contact me. Every single time I've sought help from these supposed professionals, I've been completely mishandled. I will definitely be filing a complaint with the CQC and strongly recommend others do the same - it's the only way to make anyone acknowledge that this isn't a healthcare service, but a frustrating business that negatively impacts patients' health and wellbeing. I await Victoria Road Surgery's explanation.

Terrible service and racist attitudes at this surgery

I strongly believe this medical practice requires immediate investigation. It's nearly impossible to secure an appointment, yet health screenings seem effortlessly scheduled. The surgery waiting area consistently appears deserted. There appears to be a discriminatory attitude favoring Asian patients while being less welcoming to white individuals. The telephone staff demonstrate rudeness, lack of helpfulness, and a condescending demeanor, which likely contributes to increasing patient frustration. Considering these calls often come from individuals experiencing physical discomfort, a more compassionate and empathetic approach could potentially reduce hostile interactions. I am actively seeking alternative medical providers and will transfer my care as soon as possible. Regarding your response, which inexplicably cannot be communicated here: I am unaware of the practice manager's identity, but my contact information is within your system. I invite you to reach out directly about my concerns. I've notably observed a pattern of non-responsiveness to other patients' issues, which raises significant questions about your customer service approach.

Great medical care with helpful staff

I'm thoroughly satisfied with the medical practice I joined this year. The staff has consistently provided excellent support, and whenever I've needed an appointment, they've been prompt and responsive. In urgent situations, the reception team is particularly helpful, ensuring they follow up with important information. The physicians are also highly competent, and I've always received valuable medical advice and appropriate prescriptions.

Terrible customer service ruined my medical experience

Extremely abrupt and discourteous during scheduling inquiry. Apologetic about my current health condition.

Friendly doctors but frustrating reception service

The medical staff are genuinely pleasant, but the front desk personnel leave much to be desired. Scheduling appointments in advance seems like an insurmountable challenge, and the only way I've successfully secured a slot is by physically going to the clinic and requesting one directly. It's peculiar because on the rare instances I do manage to book a consultation, the waiting area is completely deserted. I'd love to switch to a different practice, but unfortunately, this is the nearest medical facility to me.

Terrible service putting patients health at risk

I'm meant to undergo routine blood screenings quarterly, yet securing an appointment seems impossible. I'm puzzled by the recent reception staff changes and deeply concerned that this medical practice appears indifferent to potential serious health risks—not just for myself, but for my daughter as well. It seems we've reached a point where finding a new healthcare provider might be our most prudent option.

Worst medical service ever absolute nightmare

One star is far too generous for this abysmal medical practice. I'd give them zero if I could. When I called at 8:30 AM, they deliberately avoided answering, finally picking up at 8:50. After waiting for what felt like an eternity, a representative informed me they had no availability for the day. When I inquired about scheduling for tomorrow, she coldly stated I must call on the same day with absolutely no assurance of getting an appointment. In all my years, I've never encountered such an unprofessional and frustrating service.

Terrible service and zero customer care

The staff here are completely ineffective, unaccommodating, and discourteous. Their phone demeanor suggests total indifference to patient needs. Over the past several days, I've repeatedly tried scheduling a doctor's appointment, but each morning my calls result in no available time slots, leaving me frustrated and without medical care.

Terrible service and impossible to book appointment

This establishment has seriously deteriorated. Scheduling an appointment is practically impossible, and the front desk personnel are incredibly unprofessional and completely incompetent.

Longtime patient laments decline of beloved family practice

I've been with this medical practice for over three decades and it used to be exceptional, but that's no longer the case. All the long-standing physicians have departed, and the familiar receptionists who once knew every patient personally have also left. While they remain efficient with handling my prescriptions, actually securing a doctor's appointment seems impossible. I'm genuinely concerned that my health is deteriorating because I've simply stopped trying to get medical attention. It's truly disheartening to see what was once a warm, personalized family practice transform into just another impersonal healthcare facility. How I wish Dr. Cameron would return and restore the practice to its former glory.

Great service with caring and helpful staff

I've been a patient at this practice since Dr. Camran joined in 2020, and I've had no issues. The staff have been incredibly supportive and went the extra mile to assist me. While appointment challenges are consistent across NHS services post-COVID, and the overall service has changed, I'm still appreciative. Special thanks to Victoria RD for her excellent care. Wishing everyone a wonderful and joyful 2024.

Frustrating medical appointment nightmare at surgery

I've been attempting to secure a medical appointment since 8:30 this morning. The reception staff finally answered at 9:13am, declaring all daily slots were fully booked and advising me to try again tomorrow or contact 111 for urgent matters. Given my ongoing COVID illness and need to extend my work sick note, I contacted 111. After spending 48 minutes on the phone, I discovered there were actually available appointments at Victoria Road Surgery. While the doctor wouldn't see me in person due to my symptoms (which I understand), they offered a telephone consultation. Without calling 111, I would have been unable to arrange any appointment. I've been a long-term patient here, and I fondly recall how efficiently everything ran when Doctor Cameron and his original reception team were managing the practice. The current staff appear disinterested and seem to approach their roles as if it's some form of imposed duty. I'm perplexed why they don't implement advance booking methods like other medical practices to prevent such overwhelming daily scheduling challenges.

Terrible medical experience with unprofessional staff

Disrespectful, unprepared, and utterly incompetent personnel. Physicians display a complete lack of empathy towards their patients. The medical staff is constantly rotating, with no consistent doctors to provide continuity of care. Scheduling an appointment is an extremely challenging and frustrating process.

Dangerous gp practice with terrible patient care

Seek out a different general practitioner. This practice is compromising patient safety and failing to provide proper medical care. They neglect fundamental examination steps like checking temperature, examining ears, or conducting thorough assessments. Instead, they aggressively promote flu shots to patients who are already unwell. Their medical approach is completely unacceptable. The reception staff appear unprofessional, and their phone system is utterly dysfunctional, with lines becoming unreachable immediately after opening at 8:30. The situation is both shocking and potentially life-threatening.