Victoria Road Surgery

Unprofessional doctor shattered my mental health trust

I visited a general practitioner who immediately began labeling me as a failure and suggesting I require counseling, while simultaneously criticizing my life choices and direction. This medical practice is completely unacceptable - do not waste your energy here. They absolutely refuse to treat patients with respect and will humiliate you even in front of your family. Despite having already obtained a private diagnosis, I was still subjected to blame and verbal abuse, which only served to intensify my existing anxiety. Absolutely disgraceful!!

Terrible healthcare experience with dismissive front desk staff

The recently hired front desk staff display an incredibly discourteous attitude. Scheduling an appointment beforehand is practically unattainable unless you create a significant confrontation. They make patients feel utterly insignificant, as if seeking medical care is an unwelcome imposition. The entire interaction strips away any sense of personal dignity, rendering the service coldly impersonal and deeply disrespectful.

Frustrating healthcare service with limited appointment access

Since the pandemic, this medical practice has undergone significant transformation. It's now impossible to schedule appointments in advance, despite having numerous physicians on staff. The clinic seems to cater exclusively to those without work or seniors who can show up at a moment's notice for an immediate consultation.

Exceptional care for my beloved mother

I transferred my mother to this medical facility, and it was an absolutely fantastic decision. The physicians are top-notch, and the staff are incredibly warm and welcoming. I would enthusiastically endorse this practice to anyone seeking quality healthcare!

Terrible service and impossible to book appointment

Scheduling an appointment here is a constant struggle. Every time I try, I'm instructed to call at 8:30am, but when I do, I can't even get through. This has been going on for months now. Their service is absolutely abysmal, and that's being generous.

Frustrating phone system blocks essential health service

Attempted to schedule a cervical screening appointment this morning, called at 8:32 and found the phone lines completely overwhelmed, not even given the option to wait on hold, just disconnected immediately. Made two additional attempts about 40 minutes later, with identical frustrating results. It's incredibly disheartening that I'm unable to contact my own medical practice.

Worst bar experience ever disappointing service

Abysmal employees and utterly disappointing service. You need to invest in proper training and restore your establishment to the standards it maintained during Dr. Cameron's era. I'm confident I could run this place more effectively than your current team.

Terrible customer service with zero availability

Precisely at 8:30 am for a fortnight, I attempted to schedule an appointment, yet they remain completely booked solid! This situation is utterly unacceptable and completely frustrating!

Terrible customer service from rude phone representative

I appreciate your exceptional customer service skills of repeatedly hanging up on me three consecutive times. Truly a remarkable display of unprofessionalism.

Decent visit with helpful asian male doctor

During my previous visit, everything proceeded without a hitch, and I was particularly impressed by the Asian male physician.

Amazing medical care that truly saves lives

Utterly exceptional healthcare service. I abandoned my previous practice due to their impossible 4-month appointment wait. From day one at Victoria road, I was able to see a doctor immediately, received a hospital referral promptly, and they even arranged my medication at the pharmacy while processing my medical records. The reception team is simply outstanding - warm, supportive, and incredibly professional. This medical centre completely outshines other practices, and I deeply regret not joining sooner. Absolute perfection, 10/10👌

Unexpected visit turned into amazing medical experience

Dropped by on a whim hoping for assistance...and was pleasantly surprised. The front desk staff was incredibly helpful, and the doctor—who seemed to be taking a break—was absolutely outstanding. I have absolutely no complaints about the care I received during my visit.

Smooth and quick flu shot experience

Quick yearly vaccination appointment. Welcoming staff who help you feel comfortable and relaxed.

Terrible service and no communication from doctor

This surgical experience has been absolutely dreadful. They've completely mishandled my medication, and as a patient with a history of high blood pressure, I've been struggling for four days just to get my prescription. Every time I contact them, they promise to return my call, but they never do. When I attempt to reach out, I'm met with an endless phone queue. I'm thoroughly frustrated and am now actively seeking a new general practitioner.

Compassionate care that truly makes a difference

This is a fantastic experience. The reception staff and medical professionals have consistently demonstrated exceptional care and compassion.

Compassionate care from a dedicated medical team

Exceptional medical care with a compassionate team. The front desk staff are consistently supportive, and the physicians genuinely strive to provide the best possible assistance within their time constraints. While there can be occasional scheduling delays, this is completely reasonable given that the standard 10-15 minute consultation window is frequently insufficient for thoroughly addressing and identifying medical issues.

Exceptional healthcare that feels like family forever

The medical professionals here have been my trusted healthcare providers for over two decades, and they continue to impress me with their exceptional care. The front desk staff are incredibly welcoming and supportive, and the doctors are simply outstanding - I wouldn't consider seeking treatment anywhere else. Highly recommend!

Compassionate care from an exceptional family doctor

I've been seeing Dr. Cameron with my family for quite some time, and he truly is an exceptional physician. The staff, including the receptionists and nurses, continue to be warm, welcoming, and incredibly supportive. I'm truly grateful for their outstanding care. 😊

Compassionate care during challenging covid times

Despite initial concerns about securing a medical appointment during the covid era, given stories of extended waiting periods, I found myself pleasantly surprised. The receptionist was incredibly supportive and comforting, and although my consultation with Dr Cameron was conducted via telephone, it felt comprehensive, meticulous, and demonstrated genuine compassion for my well-being. Additionally, my interaction with the nurse was outstanding, and I was thoroughly impressed by the safety protocols implemented. Having insight into healthcare work, I recognize how much more challenging and stressful the profession has become post-pandemic, yet this team appears truly committed to delivering exceptional patient care under extraordinarily demanding conditions. My heartfelt appreciation goes out to every member of their staff!

Terrible doctors who fail to provide proper medical care

The most abysmal encounter I've ever endured with these alleged medical professionals - do they even comprehend that compassionate care is fundamental to their profession..!! Every time I consult these physicians, I'm overwhelmed with frustration, and it's not due to my own behavior. They accuse me of being confrontational when my sole intent is to obtain a definitive solution to my health problem. I'm absolutely certain that contemporary doctors prefer prescribing medications, creating an illusion of assistance, instead of genuinely addressing and eliminating the underlying issue. I deeply regret not thoroughly investigating this medical practice before relocating here, and I will now seek out a physician whom I will meticulously research beforehand. Steer clear if maintaining your personal health is a priority.