Victoria Road Surgery

Exceptional medical care beyond my wildest expectations

I am absolutely delighted with this medical practice. Having recently relocated to the area, I can only express complete satisfaction with the care I've experienced. The reception staff are friendly and approachable, and the pharmacist has been incredibly supportive. My telephone consultation with the doctor was precisely scheduled, and they attentively reviewed my medical background, ensuring comprehensive follow-up. When I reached out to the surgery today as recommended on their website, I received a rapid response. While I was occupied on another call, the doctor thoughtfully sent a text message, and my prescription was swiftly transmitted to the local pharmacy. It's important to acknowledge and commend exceptional service when it is encountered.

Great healthcare with compassionate professionals

The medical team here is compassionate and attentive. I'm completely confident in their care and feel genuinely supported throughout my treatment.

Terrible medical care from a longtime patient

Deeply frustrated with the current state of medical care here. Having been a loyal patient for more than three and a half decades, I've noticed a significant decline in service quality recently. When I urgently needed medical attention and reached out, I was informed that no appointments were available for over a fortnight. Expressing my serious concerns, I requested a doctor's callback, hoping for some guidance. The receptionist assured me she would consult the physician and return with advice. However, the entire day passed without a single communication. I would have preferred direct honesty from the staff rather than being completely disregarded. The level of unprofessionalism is appalling, and the overall approach to patient care is unacceptable. Truly shocking service and equally shocking wait times.

Heartless service leaves patient feeling utterly abandoned

I am utterly disheartened by this medical practice that I've been with for years. Previously, I considered it the top clinic in the area, but since the pandemic, it has transformed into something unrecognizable. While other practices have adapted and strived to remain accessible despite challenging circumstances, Victoria Road feels completely disconnected. I consistently experience a sense of neglect, with staff seemingly unwilling to provide even basic support or empathy. Just yesterday, when I attempted to schedule an appointment and followed their instruction to explain my symptoms to a receptionist, I was met with a robotic response that mechanically repeated online booking procedures. My distress was so profound, driven by my intense physical pain, that I became emotional and began to cry—yet this elicited no compassionate response from the staff. Their cold, impersonal approach has pushed me to seriously contemplate changing medical providers, as I desperately require a healthcare setting that offers genuine care and understanding when I am unwell, which Victoria Road is clearly failing to provide.

Terrible service and endless waiting game

Fantastic experience if you enjoy endless waiting and being treated like just another face in a massive crowd of customers.

Exceptional doctor restores faith in healthcare system

We've rediscovered our trust in NHS primary care through Dr Lidia Machado. Her clinical approach is meticulous, her manner truly comforting, and her ability to communicate is exceptional. Despite chances to relocate from Worthing, we've deliberately remained primarily because of the remarkable medical attention we receive from her and her colleagues at Victoria Road Surgery. Deeply appreciative.

Transforming healthcare with compassionate and progressive care

Over time, our encounters with this medical practice have been somewhat inconsistent. However, in recent times, the healthcare professionals we've interacted with have proven to be truly exceptional, demonstrating a more advanced and considerate approach to patient care.

Great service from caring medical professionals

Incredibly streamlined and undoubtedly the top medical practice I've encountered. Heartfelt appreciation to the entire team, with special thanks to Dr Sandhu.

Exceptional care from compassionate medical professionals

The healthcare professionals at this medical practice, including nurses and advanced clinical staff, are truly exceptional. Over the past half-year, I've had two occasions to interact with them, and they have been incredibly supportive. They've offered outstanding guidance and demonstrated remarkable compassion and thoroughness. These dedicated practitioners are an absolute asset to the facility.

Terrible product waste of my money

Extremely dissatisfied

Natalie saved the day with her awesome service

Exceptional service and outstanding performance. Natalie, appreciate your assistance.

Disappointing decline in medical care quality

I've been seeing doctors at this medical practice for more than two decades and previously found their care outstanding. Post-pandemic, everything has dramatically changed. Securing a face-to-face consultation has become virtually unattainable. The practice now operates exclusively through digital communication. Attempting to schedule an e-consult is incredibly challenging, and even when successful, patients receive only a brief text response instead of an actual appointment. This situation has repeatedly compelled me to seek private medical consultation at my own expense. Even booking a telephone consultation seems extraordinarily difficult. The sole consistently reliable services are those managed by nurses, specifically blood tests and vaccinations, which remain excellent. Curiously, during my visits for these nurse-led services, the entire surgery appears deserted - no patients waiting anywhere. This leads me to seriously question whether physicians are still actively working at the practice.

Terrible customer service and communication skills

Not a fan of taking calls or picking up when the phone rings

Amazing service from a true professional

TJ was simply phenomenal! I'm incredibly thankful for her exceptional service and support during our interaction today.

Frustrating healthcare experience with zero support

Communicating with anyone via phone seems utterly futile, and getting a doctor's appointment is like hitting a brick wall. The recommended app is completely useless and provides zero meaningful guidance. Now I'm stuck wasting countless hours in the emergency department, and I'll likely be told that this could have been resolved in a mere 10 minutes at my local GP's office.

Frustrating healthcare experience with unhelpful medical practice

I've just relocated to this neighborhood, and on my initial attempt to schedule an appointment, I'm greeted by an automated message directing me to book online only during a narrow two-hour window! It's impossible to speak directly with anyone regarding medical matters. As a result, I'm forced to spend extra money consulting a private physician for an examination that should be handled by my regular GP. This is absolutely unacceptable and represents a terrible first impression.

Great local surgery with caring staff

We've been patients at this medical practice for 12 months, and we couldn't be happier. The front desk team is incredibly welcoming and supportive. Scheduling appointments has been a smooth and easy process. The physicians are exceptional. The entire staff demonstrates remarkable adaptability and a genuine commitment to patient care.

Diabetic journey transformed by exceptional medical care

Amber and the diabetic team deserve my highest commendation. A year ago, we began exploring a new diabetic medication, but initial supply challenges due to its popularity as a weight loss treatment delayed progress. Throughout this period, Amber maintained consistent communication and kept me informed. Five weeks into the new treatment, I've completely eliminated insulin—truly a transformative experience. Unlike the concerning narratives I've heard about other medical interventions, my journey has been nothing short of exceptional. The care and professionalism demonstrated were outstanding, and I'm immensely grateful to Amber and her entire team.

Compassionate doctor helps james with quick referral

James Russell wanted to share his experience with Dr. Lim during his recent Tuesday appointment. He found the doctor to be very thorough and professional. Dr. Lim carefully examined him and proceeded to make a two-week referral. As a result, James now has a scan scheduled for June 11th. He appreciated that the doctor listened attentively to his concerns.

Amazing care during knee staple removal procedure

During our visit to the medical facility for my husband's knee staple extraction, the level of care was truly exceptional. The staff members, Matthew and Amanda, demonstrated remarkable professionalism, compassion, and attentiveness throughout the entire procedure.