Victoria Road Surgery

Compassionate care during challenging pandemic times

I'm writing to revise my previous review and highlight the exceptional level of care and effectiveness I've encountered over the past twelve months, particularly during the challenging circumstances of a global health crisis that has placed enormous strain on medical practices. The entire team - from administrative personnel to nursing staff and physicians - have been truly remarkable. My deepest appreciation goes out to all of them. I've removed my earlier commentary. I can sincerely commend the outstanding service and dedication demonstrated by this healthcare team. Fiona

Reliable healthcare when you need it most

Consistently able to secure a timely slot, and support was readily provided whenever assistance was required

Exceptional care during my unexpected health journey

Recently, an unexpected health situation led me to utilize Victoria Road Surgery multiple times in recent weeks. I feel strongly motivated to share my thoughts, as my interactions with this medical facility were nothing short of exceptional. Scheduling same-day appointments was consistently smooth, and I am truly appreciative of the outstanding care and assistance I received. Based on my firsthand experience, I would wholeheartedly endorse this medical practice to others.

Great medical team with exceptional patient care

I've been a patient at this practice for an extended period and can wholeheartedly endorse their entire team. Every medical professional, from physicians to nursing staff, demonstrates exceptional compassion, professionalism, and courtesy.

Mediocre product with minimal satisfaction

Pretty average, nothing special.

Fantastic service from caring medical professionals

Every single staff member I've interacted with has consistently demonstrated politeness and a willingness to assist. Given the immense challenges currently facing all general practitioner clinics, and even during the height of the pandemic, Victoria Road surgery has maintained an exceptional standard of care. Continue delivering such outstanding service!

Frustrating medication repeat process wastes patients time

Absolutely worthless. Needing to replenish my prescription, I attempted to order online. Discovering it wasn't set for automatic renewal, I contacted the medical practice. They assured me it would be sorted, so I waited for it to appear in the system. After two days and now completely out of medication, I hand-delivered a note requesting assistance. A full day later, still no response. The entire process is completely ridiculous. I'm fortunate this isn't a critical health situation. My next move will likely be scheduling a unnecessary doctor's appointment or formally complaining to the practice manager.

Caring doctor saves day despite app frustration

I have nothing but praise for the general practitioner at the medical center, particularly Dr. Hague, who consistently offers reassuring support during every consultation. Most of the reception and telephone staff are excellent, with only one instance where I encountered an unhelpful employee who became unnecessarily defensive, which I find unacceptable, especially when patients are feeling unwell. However, the most significant issue is their mobile application. When I attempted to order medication, I logged in once and was immediately locked out with a message stating I had signed in too many times and cannot access the app again for 60 minutes. This is incredibly frustrating and needs to be addressed.

Quick and painless blood test experience

During my recent blood test, the entire process was swift and efficient. The facility's management was exceptional, and the personnel were incredibly welcoming. The nurse who attended to me was remarkably gentle and compassionate, truly standing out as the most considerate healthcare professional I've ever encountered.

Terrible experience at this medical clinic

Terrible customer service with unhelpful front desk personnel, unprofessional medical team, and doctors who seem unqualified and disinterested.

Compassionate doctor transforms pain management journey

I just completed a phone consultation with Dr. Birgit Woolley, and her guidance has been incredibly beneficial in addressing my pain control :-) Her approach was compassionate, and I genuinely felt heard during our conversation. She is truly an outstanding representative of your medical practice.

Great healthcare at durrington health centre

Recently became a patient at this medical facility and have no complaints. While the phone wait time can be lengthy, the overall service is excellent. The nursing staff at Durrington Health Centre are highly professional, and scheduling appointments is straightforward and efficient. Telephone consultations with the doctors are particularly commendable.

Unfair medical report destroyed my driving privileges

I am utterly appalled that an unfamiliar physician has submitted a medical report to the DVLA regarding my driving ability, declaring me unfit to drive. This doctor is a complete stranger to me, and I have no prior interaction or consultation with them. Moreover, the grounds cited in their report have never been discussed or mentioned during any of my previous medical consultations at the practice. The entire situation seems completely unjust and baseless.

Exceptional care and compassion from local gp surgery

This medical practice stands out as exceptional, offering same-day consultations and remaining committed to providing home visits - a service increasingly rare nowadays. They've consistently been supportive of my mother-in-law, ensuring she feels respected and well-cared for during every interaction.

Compassionate care through challenging healthcare times

Outstanding medical procedure, exceptional medical staff and administrative team consistently supportive during challenging circumstances. I've been a patient here for more than 15 years and have never encountered any issues. Heartfelt gratitude to the National Health Service.

Seriously paying for a pee bottle now

I'm scheduled to provide a urine specimen during my upcoming medical consultation. When I visited the clinic today to obtain a collection container, the front desk staff insisted on charging me 50 pence for the bottle. I was utterly astonished by this unexpected and unprecedented policy shift.

Exceptional care and compassionate medical support

I've consistently experienced smooth interactions at this medical practice. The personnel are incredibly supportive and have been exceptionally accommodating in managing my medication needs. Dr McCreanor is truly exceptional, and I cannot adequately convey my deep appreciation for her care.

Worst medical practice ever avoid at all costs

I'd award zero stars if possible. Never encountered such abysmal service at any medical facility. The receptionists are completely incompetent, discourteous, and seemingly clueless about their responsibilities, consistently ignoring patients in the waiting area while engaged in idle chatter. Today, I observed what appeared to be illegal conduct by the front desk staff. My experience has been consistently dreadful. I'm bewildered that these receptionists are permitted to continue working here. Vulnerable elderly patients are left waiting for thirty minutes while staff prioritize gossip over their professional duties. This pattern repeats without fail during every single visit. This medical practice is so dysfunctional that it should be shut down immediately.

Decades of mixed experiences at victoria road surgery

I've been a patient at Victoria Road Surgery for over three decades, having been registered since childhood. My experience has been middling, though it has marginally improved recently. The practice hosts a mix of staff - some clinicians are detached and clinical, while others (like Dr McCreanor) are genuinely warm, personable, and make patients feel comfortable. I understand the pressures of NHS healthcare and limited GP consultation times, but when a doctor responds with indifference to a medical concern like my ear infection and merely shrugs, it feels dismissive and unprofessional. The appointment booking process, as other patients have noted, is fundamentally flawed. The online system is particularly problematic, with availability virtually non-existent - when slots do appear, they're typically weeks in the future and often with the less empathetic practitioners, which discourages booking altogether. Another frustrating inconsistency is the varied approach to scheduling follow-up appointments. One receptionist might insist you must arrive early on the day for test results, while another will happily book you in advance without hesitation.

Terrible medical care left me feeling hopeless

These medical professionals seem completely indifferent. It's truly disheartening.