Gayton Road Health Centre

Excellent practice

Always received first class care and support for multiple medical conditions from everyone at the practice. Easy to access with disabled facilities. Would recommend to anyone

Helpful pharmacy staff made the difference

Excellent variety of healthcare services provided by friendly and professional clinical staff and administrative team. The practice also benefits from an on-site pharmacy facility that demonstrates exceptional commitment to supporting patients with their medication requirements.

Reception staff were genuinely helpful today

My visit today went better than expected, with the reception team being particularly helpful and accommodating.

Prompt follow-up and attentive care made difference

I attended for a routine blood test and was advised to have a respiratory concern assessed by a clinician. Following an appointment, I was prescribed antibiotics. Later that same day, a clinician contacted me to discuss my test results, which indicated an infection. I am genuinely impressed by the level of care provided and would like to express my sincere appreciation for the attentiveness of the practice. Thank you.

Reception team were helpful and friendly

Positive experience with the service provided

Reception staff created barriers to accessing care

I have consistently found my experiences with this practice to be unsatisfactory. In my professional capacity, I have observed what appears to be a lack of consideration towards patients with disabilities. I have rarely encountered healthcare staff who seemed so unwilling to accommodate individual needs. I am aware of an incident involving a patient who was denied access to toilet facilities, which resulted in a distressing situation. Additionally, I have witnessed significant obstacles being placed in the way of another patient attempting to access GP services. It feels as though unnecessary hurdles have been created that make it difficult for people to receive care. This appears to reflect broader challenges within the NHS at present. Based on my experiences, I would recommend considering alternative providers, particularly if you have disabilities, as I have found other practices to be more responsive to patient needs.

Quick appointment with minimal waiting time

Good service, minimal waiting time before being seen.

Staff were friendly and welcoming

The team here are wonderful.

Practice closure wasn't clearly communicated beforehand

The practice was unexpectedly closed during afternoon hours, which was not communicated beforehand. I only discovered this upon arriving at midday. There was also confusion regarding the scheduling system, as it appeared unclear that multiple appointments could not be booked on the same day.

Staff made me feel genuinely well looked after

I would like to express my gratitude to the pre-operative, post-operative and theatre staff for the excellent care I received over the past few weeks. I underwent eye surgery on both eyes with a brief interval between procedures. The entire team demonstrated friendliness, helpfulness and expertise throughout my experience. I am particularly grateful to the surgeon, who was a calm and highly professional individual. Thank you all for the outstanding work you do at the eye care clinic at the health centre.

Repeated appointment cancellations without consideration

The practice has cancelled appointments on multiple occasions, which has been frustrating and inconvenient.

Staff were kind but practice felt stretched

The team here is wonderful, though the practice frequently appears to be operating at full capacity.

Impossible to book appointments when staff training scheduled

The experience has been increasingly frustrating. It's difficult to secure an appointment with a preferred clinician, as the practice operates on a same-day booking system requiring calls to check availability. When I called recently, I was unable to be seen due to staff development activities taking place during regular opening hours. It seems unusual that such training couldn't be scheduled outside of patient-facing times, such as weekends when the practice is closed. This accessibility challenge likely contributes to patients seeking alternative care options elsewhere.

Felt unheard after serious accident, needed more support

I recently attended an appointment following a significant accident and unfortunately came away feeling disappointed with my experience. The clinician appeared to focus primarily on documenting my reported symptoms without demonstrating much warmth or engaging in meaningful conversation. When I raised concerns that my current pain relief was insufficient, I was informed it represented the maximum option available to prescribe, and no alternative approaches or onward referrals were discussed. I also felt obliged to request mental health support independently. Although I was aware of what to ask for, I recognise that other patients in comparable circumstances might not have this knowledge and could potentially leave without any psychological support being offered to them. Following a traumatic incident, I believe the clinician should have proactively suggested mental health support and outlined what options might be available. During such challenging times, patients require not only clinical care but also genuine compassion and clear guidance. I would hope the practice might consider this feedback and work towards ensuring that patients facing similar experiences receive more comprehensive support, addressing both their physical and emotional wellbeing.

Website booking was surprisingly straightforward

I rarely take the time to write reviews about medical practices, but I felt compelled to share my positive experience with the service I received at the Gayton Road location today. My morning contact with the practice got off to a somewhat frustrating start, as I discovered that accessing afternoon appointments requires calling at a specific midday time. However, once I made that call, I found the online portal straightforward to access using my NHS credentials. Both of my concerns were handled promptly and comprehensively.

Same day appointment for peace of mind

I was pleasantly surprised to receive an appointment on the same day to have a skin concern examined. The service was excellent. The clinician was approachable and conducted a comprehensive assessment, taking detailed notes and measurements throughout. I felt reassured by the thorough approach and didn't sense that I was taking up unnecessary time. The facility had adequate parking available. The experience reinforced the value of seeking professional evaluation when uncertain about health matters.

Reception team made booking difficult

Absolutely diabolical. Can't comment on the clinical staff as I'm yet to get past the reception team! Unfriendly and very unhelpful. Do better.

Rude reception staff made visit unpleasant

Attended an appointment to have my dressing changed. It was a very poor experience. The staff members were quite unpleasant.

Reliable practice that listens to patients

I'm not sure what more to add about my experience with the practice.

Hard to book same day appointments here

It can be challenging to secure an appointment on the day you need one, and the lengthy automated messages when calling can be quite frustrating. That said, the clinical staff members are genuinely pleasant and helpful, and I particularly appreciated the friendly and professional approach of the healthcare professionals I encountered.