Village Medical Centre
Average! (22 reviews)
Average! (22 reviews)
Patient feedback reflects a mixed experience with this practice, with notable contrasts between clinical care and administrative operations. Clinical staff consistently receive praise for professional, courteous, and attentive care, with patients reporting confidence in the standard of medical support. The reception team is similarly commended for being welcoming and supportive in positive reviews.
However, significant challenges emerge around appointment access and prescription management. Patients report persistent difficulty reaching the practice by telephone, with lengthy waiting times to book appointments and instances where promised same-day urgent slots are unavailable. The repeat prescription system has been a recurring source of frustration, with prescriptions failing to renew automatically and requiring repeated contact to resolve.
Some patients describe rushed consultations and dismissive interactions during contact attempts, though more recent feedback indicates improvements in responsiveness and the introduction of online consultation services and electronic prescription systems. The practice appears to have implemented digital solutions including accessible medical records through dedicated apps and flexible appointment scheduling with early and late slots, which patients find valuable. Overall, while clinical care quality remains a consistent strength, administrative efficiency and accessibility by telephone represent areas requiring attention to improve the patient experience.
Appointment
Reception
Cleanliness
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Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Patient feedback reflects a mixed experience with this practice, with notable contrasts between clinical care and administrative operations. Clinical staff consistently receive praise for professional, courteous, and attentive care, with patients reporting confidence in the standard of medical support. The reception team is similarly commended for being welcoming and supportive in positive reviews.
However, significant challenges emerge around appointment access and prescription management. Patients report persistent difficulty reaching the practice by telephone, with lengthy waiting times to book appointments and instances where promised same-day urgent slots are unavailable. The repeat prescription system has been a recurring source of frustration, with prescriptions failing to renew automatically and requiring repeated contact to resolve.
Some patients describe rushed consultations and dismissive interactions during contact attempts, though more recent feedback indicates improvements in responsiveness and the introduction of online consultation services and electronic prescription systems. The practice appears to have implemented digital solutions including accessible medical records through dedicated apps and flexible appointment scheduling with early and late slots, which patients find valuable. Overall, while clinical care quality remains a consistent strength, administrative efficiency and accessibility by telephone represent areas requiring attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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J.b. J.
11 years ago
Great!
Friendly service with room to improve
I've had a positive experience at this practice and have received good care. However, I feel there are areas where things could be enhanced, which is why I'm giving this a 4 star rating rather than a higher one.
Andrew C.
11 years ago
Great!
Helpful surgery but confusing phone system
Excellent practice overall, though the updated contact number took some adjustment. I was able to locate an alternative direct line by dialling 851122, which proved helpful in avoiding the premium rate number.