The Village Surgery

Reception staff were genuinely helpful and friendly

I arranged appointments for both my partner and myself to undergo a routine ear procedure. The reception team were excellent—helpful, welcoming and conducted themselves professionally throughout. Our appointments were managed by a clinician who took time to carefully explain the equipment and what the procedure would involve, which helped us both feel reassured and comfortable during the treatment.

Staff were helpful and welcoming

The team here are really good.

Physiotherapist provided thorough home visit explanation

The Village Surgery now has a physiotherapy service available, with home visits offered for those who require them. I recently had a visit at my home where I received a comprehensive assessment and detailed explanation of my condition along with guidance on self-management strategies. The level of detail provided exceeded what I had experienced with other physiotherapy services previously. I would recommend this service to others.

Surgery felt safe and reassuring throughout

I received excellent care during my facial procedure from the surgical team and wonderful support and reassurance from a member of staff. The procedure was painless and handled with professionalism, warmth and calmness. I felt completely safe throughout and have recovered well with excellent results. I'm very grateful for the care provided. The practice is fortunate to have such dedicated team members.

Booking was straightforward and staff were pleasant

I had an excellent experience throughout my visit. The reception team were welcoming and helpful, making it straightforward to arrange my appointment for a routine ear procedure. When I arrived, the clinical staff took time to explain what would happen during the treatment. The healthcare professional who carried out the procedure was wonderful—approachable, personable, and meticulous in their approach. The outcome has been very positive, with noticeable improvement in my condition and overall satisfaction. I would rate the practice highly and am considering transferring my registration to them.

Easy to get same-day appointments when needed

I am extremely impressed with this surgery. I consistently manage to secure appointments and receive care on the same day. The clinical staff demonstrate exceptional expertise combined with genuine compassion and empathy towards patients. They display high professional standards and a strong commitment to patient care. The nursing team is particularly fantastic, always striving to provide the best possible support. They are highly professional, knowledgeable, and offer considerable sympathy, making me feel genuinely cared for. The team frequently goes above and beyond their usual duties to assist patients, including helping coordinate other healthcare appointments. I am very grateful for all the support I have received.

Early morning phone calls only for appointments

The appointment booking system requires calling at 8am, which is problematic as I work from 7am five days a week and need substantial notice to arrange time off for a same-day appointment. It would be more convenient if appointments could be scheduled for later in the week rather than only on the day of the call.

Reception turned away urgent request without offering triage

I had a disappointing experience with the service today. When I contacted reception about arranging an appointment for my young family member who was experiencing discomfort, I was informed that no slots were available and directed to call an alternative service at 5pm. Upon calling at that time, I was told that all available appointments for the day had been allocated, with only a limited number released daily. In the past, when appointments were unavailable, clinical staff have been able to assess the situation over the phone, arrange appropriate medication, and organise necessary testing. I'm uncertain why this approach is no longer being offered. As a result, I've had to attend an urgent care centre at 5:30pm after spending the day at home with a family member in discomfort. This was not an ideal outcome.

Unhelpful appointment with unprofessional attitude shown

Attended an appointment on Friday and found the clinician unhelpful and lacking in understanding. I was aware of my condition and provided a sample for testing, however the reaction displayed during the examination seemed unprofessional. I hope not to return for future appointments. The service received that day was disappointing.

Impossible to book appointments when lines open

I attempted to book an appointment when the surgery opened but was unable to secure one, as all slots had already been filled. This seems to be a recurring issue. It's frustrating that the practice is accepting new patients while existing patients struggle to get seen. When I explained my situation, I was directed to contact an alternative service. Given my daughter's additional needs, this wasn't a practical solution for us. I found the overall experience disappointing.

Always helpful and easy to book

Consistently outstanding service

Quick appointment when I needed one

Called early in the morning to request an urgent appointment and was offered a slot later that same morning. The reception team demonstrated understanding and provided helpful assistance. The clinician took time to listen to my concerns, I was able to explain what I was experiencing, received an examination, and was given a prescription. I would certainly recommend this practice to anyone considering registering with a surgery.

Well organised surgery with multiple services available

Excellent experience at this exceptionally well-organised medical practice. The facility offers a comprehensive range of services all in one location, including immunisations, pharmaceutical services, and eye care. The team demonstrated professionalism and helpfulness throughout, and I have no complaints whatsoever. 😁

Quick appointment booking and friendly reception

Attended an appointment for a routine immunisation procedure.

Reception team made me feel welcome

Recently had earwax removal performed at the practice. The clinician demonstrated professionalism, courtesy and a friendly manner, while the reception staff created a welcoming atmosphere. Would recommend to others.

Hard to book an appointment here

Accessing appointments at this practice proves to be quite challenging.

Felt heard and given proper time

I had an appointment with a nurse today. They put me at ease straight away and I did not feel rushed. They were extremely knowledgeable and went above and beyond explaining everything to me.

Staff really listen to your concerns here

I consistently have a positive experience visiting the practice. The team demonstrates genuine empathy and takes time to listen to my concerns, making accommodations where needed. Having been in the local area for several years, the surgery has been an invaluable resource for me. Recently, I have been seeing a particular clinician whose professionalism and compassionate approach have been exceptional. I feel well-supported in managing my health matters and do not feel alone in addressing my concerns.

Swift attention at reception made the difference

Thank you to the staff member who saw me today and provided prompt attention.

Felt genuinely listened to during my visit

Attended the surgery for my annual health check, and the healthcare professional I saw was a lovely person who made me feel very welcome and at ease. They took the time to talk to me and listen to any concerns I had, and were very thorough in their approach. Thank you for the excellent care ⭐⭐⭐⭐⭐