The Village Surgery

Staff were genuinely helpful and kind

The team here is wonderful and consistently provides excellent support.

Phlebotomist made blood test painless

Today I saw a phlebotomist who put me at ease while taking blood. I have always been anxious about blood tests and needle procedures. The phlebotomist completed the test and I barely felt anything. They have been the only one over the years that has managed to do this so skillfully.

Always helpful and welcoming reception staff

Excellent as always. The staff members were very good.

Friendly staff made me feel welcome

Excellent healthcare professionals across all departments. The clinical team, nursing staff, and front desk personnel all provide great service. Keep up the excellent work.

Patient staff made my son's appointment easy

Attended the surgery for my young son to receive a nasal flu vaccination. The staff member was extremely patient and gentle while he moved around during the procedure.

Appointment ran on time and felt listened to

My recent appointment ran on schedule and the healthcare professional I saw was exceptionally pleasant and a real asset to the practice.

Felt at ease during blood pressure check

I attended this surgery for a blood pressure appointment and the clinician I saw was very kind and really made me feel at ease throughout the whole visit.

Felt reassured during cervical screening appointment

The clinician was wonderful during my appointment, helping me feel reassured throughout the procedure. 10/10 :)

Easy to book appointments when needed

I am very satisfied with this practice as I am consistently able to secure appointments at times that suit my needs, and the team members demonstrate both professionalism and friendliness in their interactions.

Reception staff were helpful and friendly

Excellent experience with the team at the practice

Quick walk-in appointment for my jab

Received a flu vaccination today from a staff member at the practice. Although I hadn't booked an appointment in advance, they were able to fit me in. The experience was reassuring and efficient, with the whole process being straightforward and swift.

Straightforward booking and helpful reception staff

Outstanding care and support

Easy to book appointments at this surgery

I'm new to this practice and have consistently been able to book appointments for both myself and my child whenever needed. The reception team members I've interacted with have been courteous and supportive, and the clinical staff have demonstrated the same level of professionalism and friendliness.

Rarely kept waiting, always feels listened to

I cannot fault this practice. I attend regularly for treatment and usually see the same clinician who always makes me feel comfortable and at ease during consultations. I am very rarely kept waiting. I have not experienced difficulties obtaining appointments, whether during standard hours or through the out-of-hours service. I was even able to secure an appointment on a holiday.

Reception staff always helpful and efficient

The staff member was excellent! Always willing to help and resolves my issues promptly.

Reassuring approach made the jab painless

Received a flu vaccination today and the healthcare professional was reassuring throughout. The procedure was quick and caused no discomfort.

Quick appointment with helpful reception staff

Excellent service from the staff member I saw, the appointment was straightforward and completed quickly!

Helpful support with prescription renewal issue

The healthcare professional I saw was extremely helpful and resolved an issue with my medication that was approaching expiration.

Reception staff made booking straightforward and reassuring

Generally a very good surgery, manage to get appointments a lot of the time and the reception staff who answer the phone are always reassuring. Special mention to one member of the reception team, always happy to help and such a kind person.

Nurse answered all my questions efficiently

The appointment started promptly. The healthcare professional demonstrated clear understanding of what needed to be addressed and thoroughly responded to all of my enquiries. The interaction was notably pleasant, well-organised and approachable.