The Village Surgery
Great! (86 reviews)
Great! (86 reviews)
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, who are frequently described as thorough, compassionate, and reassuring. Reception teams receive consistent praise for courtesy and helpfulness, particularly when booking appointments and managing walk-in requests. Vaccination services and routine procedures are noted for efficiency and minimal waiting times. However, appointment availability emerges as a significant challenge, with multiple patients reporting difficulty securing same-day or advance slots, particularly those unable to call at 8am or with specific access needs. Communication inconsistencies appear in several accounts, including inaccurate documentation and unclear information during appointment requests. Some patients describe reception responsiveness issues, including phone system frustration and instances where staff appeared dismissive or lacked empathy during urgent requests.
Continuity of care concerns are raised by patients who experienced extended periods without established relationships with clinicians, while others praise the practice for maintaining consistent clinical contact. A small number of reviews highlight departmental coordination challenges and difficulty reaching management regarding concerns. Conversely, many long-term patients express strong confidence in the service, citing professional expertise, genuine compassion, and willingness to accommodate needs. The practice's expanded services, including physiotherapy and intermediate clinical roles, receive positive feedback for accessibility and quality.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, who are frequently described as thorough, compassionate, and reassuring. Reception teams receive consistent praise for courtesy and helpfulness, particularly when booking appointments and managing walk-in requests. Vaccination services and routine procedures are noted for efficiency and minimal waiting times. However, appointment availability emerges as a significant challenge, with multiple patients reporting difficulty securing same-day or advance slots, particularly those unable to call at 8am or with specific access needs. Communication inconsistencies appear in several accounts, including inaccurate documentation and unclear information during appointment requests. Some patients describe reception responsiveness issues, including phone system frustration and instances where staff appeared dismissive or lacked empathy during urgent requests.
Continuity of care concerns are raised by patients who experienced extended periods without established relationships with clinicians, while others praise the practice for maintaining consistent clinical contact. A small number of reviews highlight departmental coordination challenges and difficulty reaching management regarding concerns. Conversely, many long-term patients express strong confidence in the service, citing professional expertise, genuine compassion, and willingness to accommodate needs. The practice's expanded services, including physiotherapy and intermediate clinical roles, receive positive feedback for accessibility and quality.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Elaine A.
3 years ago
Excellent!
Prompt response and genuine care shown
My experience at the practice was fantastic - the clinician I saw showed genuine empathy towards my situation and personally followed up with me the same day regarding their enquiries into my health concerns. I cannot praise the service highly enough and would also like to thank another member of the team for their prompt response to my needs. A great service overall.
Cathy J.
3 years ago
Excellent!
Quick jabs with no waiting around
Attended for routine vaccinations. Excellent service with no waiting time and considerate, empathetic staff members. Recommended the practice to a family member who also experienced efficient and supportive care. Thank you.
Michael G.
3 years ago
Excellent!
Quick and efficient vaccination appointment
The vaccination service was excellent! I was processed remarkably quickly ... it took longer to find a parking space. 😀
Lilian L.
3 years ago
Excellent!
Telephone consultation led to thorough in-person check
Had to see a clinician today and received a telephone consultation which resulted in needing an in-person examination. I was very pleased with the treatment and service provided, which was excellent from the moment I arrived through to my appointment with the healthcare professional. They were thorough and really helped put my mind at ease. I would rate this experience 10 out of 10. Thank you to everyone involved.
Lucy D.
3 years ago
Bad!
Couldn't get an appointment for months
This practice has not met my expectations. I have experienced significant difficulty obtaining an appointment and feel that my needs have not been adequately addressed. The staff interactions have been disappointing, and I have not received the level of support I was hoping for. After an extended period without establishing continuity of care, I have decided to seek medical services elsewhere.
Paul J.
4 years ago
Bad!
Reception staff dismissive when mistakes happen
Substandard experience overall. Communication of important information could be significantly improved, and there appears to be a pattern of defensive responses when errors occur, which happen with concerning frequency.