Village Medical Practice

Kind staff made my hospital visit better

The team at the front desk, nursing staff, and physicians are absolutely wonderful! They consistently demonstrate exceptional dedication and always strive to provide the most helpful support possible.

Quick and helpful medical care

Visited the clinic for a consultation, and I'm thoroughly satisfied with the medical assessment and the care I received afterward.

Quick morning check-up went smoothly

Arrived punctually and incredibly helpful throughout the entire process

Warm welcome from super nice staff

Excellent establishment with welcoming staff who are genuinely supportive and kind

Dr. Hindle's amazing listening skills shine

My initial consultation with Dr. Hindle at The Valley Medical Practice in Shaw, Oldham, defies simple description. In a word - EXTRAORDINARY!!! Absolutely INCREDIBLE! (Okay, that's technically more than one word). Dr. Hindle stands apart from any other healthcare professional I've encountered before. I can confidently state that his listening skills are exceptional, he's remarkably perceptive about subtle body language signals, and he excels at engaging me collaboratively in the treatment strategies he recommends. I'm thrilled and relieved to declare Dr. Hindle as my Primary Care Physician from this moment onward.

Caring doctor who truly listened

Dr. Hindle was a breath of fresh air during my initial consultation. The appointment was incredibly comfortable and relaxed. I felt genuinely heard and valued, with no sense of being hurried through. The entire interaction was top-notch, leaving me thoroughly satisfied. I walked away with a clear strategy and actionable steps for addressing my health concerns.

Doctors who actually listen and care

OMG, I can't praise this medical practice enough. Throughout the years, I've visited numerous clinics, and as someone managing diabetes and high blood pressure, I've been a frequent patient. Previously, I despised every single practice I'd encountered. Receptionists were consistently discourteous, doctors seemed disinterested, and appointments never ran on schedule. However, this practice is truly exceptional. The front desk staff are polite, genuinely smile, and don't engage in personal conversations while patients are waiting - they're absolutely fantastic! The doctor is equally impressive; I've seen the same physician each visit, which is almost unheard of! What's more, he uses AI technology to record consultations, allowing him to fully focus on listening to me - brilliant! The nurse is phenomenal - warm, genuinely engaged, and completely devoid of condescension. I've never experienced such compassionate care before. Additionally, appointment timing is impeccable, with minimal waiting - usually just 3-4 minutes. Truly, this practice is outstanding in every possible way!

Compassionate doctor who truly listened

Dr. Hindle has been an incredible pillar of support for both my family and me, offering unwavering assistance with a gentle, empathetic, and soothing demeanor. I truly cannot express enough gratitude for his dedication to alleviating our anxieties and uncertainties, and for his thorough explanations of the reasoning behind his medical recommendations.

Pleasant visit with caring staff

I was thoroughly impressed with this medical facility and can confidently endorse it to others.

Corina made check-in so smooth

The welcome team was welcoming, with Corina standing out as particularly courteous and well-informed.

Doctor listened and explained everything well

The physician was incredibly welcoming and competent, taking great care to meticulously examine every aspect of my medical condition. He articulated the upcoming treatment strategy in a straightforward and easily understandable manner.

Quick and friendly morning check-in

Swift and efficient service with absolutely no delay

Quick and welcoming first visit

I recently reached out to this medical office for the first time since relocating to the neighborhood. The front desk staff member was incredibly kind and went above and beyond to assist me.

Helpful asthma advice from caring nurse

I was extremely satisfied with my child's asthma consultation today. Anita demonstrated a warm yet professional approach and guided us through the proper management of our son's respiratory condition. She thoroughly explained the available treatments and pinpointed areas where our previous strategies were ineffective. We departed with a significantly improved comprehension of his care.

New doctors surgery feels like home

The medical practice is exceptional. Every staff member is incredibly friendly and performs their duties with excellence. Having relocated here just half a year ago, I can confidently say this is the most outstanding doctors' surgery I've ever encountered. I wholeheartedly recommend this practice to anyone seeking top-notch healthcare.

Impossible to get an urgent appointment

I've encountered absolutely appalling service from this general practitioner's office. Whenever I attempt to schedule an appointment, they consistently refuse, claiming no availability is open. This remains true even when my medical situation is critically urgent. Their service is utterly unacceptable and deeply disappointing - they should be thoroughly ashamed of themselves.

Terrible customer service at the front desk

Staff at the front desk displayed a complete lack of empathy and professionalism, showing zero concern for patients' well-being or individual issues.

Staff were nice, but system's broken

I've awarded a 3-star rating solely due to the staff's courteousness. Despite their pleasantness, the service is absolutely terrible! For approximately six months, I've been attempting to schedule routine blood tests. Each time, I'm directed to a 'care navigator' - a role even the receptionist is unfamiliar with - who instructs me to call back on different days at specific times. The conflicting guidance between the navigator and receptionist is bewildering. I'm proceeding with formal complaints to the CQC, patient champion, and NHS England. Fortunately, I've now been offered a blood test with a pharmacist at an alternative practice during out-of-hours periods. My criticism isn't directed at the staff - I recognize their challenging working environment. Instead, I'm highlighting systemic failures that extend beyond this specific GP practice. I believe more people should voice concerns through appropriate channels. By collectively raising issues with relevant authorities, we might drive meaningful improvements. There's absolutely no stigma in constructive feedback, and patients needn't fear differential treatment. As a nurse advocating for vulnerable individuals, I understand the importance of collective action. We're stronger together, and positive change requires unified effort. Stay safe, warm, and well, everyone x

Welcoming staff made my first visit easy

Recently joined The Village Practice since it's conveniently located near my home. I was slightly anxious about switching from Royton Health Centre where I had received excellent care. However, my concerns were unfounded, as the staff here are incredibly supportive and dedicated. Grateful for the wonderful assistance and compassion shown to me today x

Told me to go to A&E at night

Undoubtedly the most incompetent medical practice I've ever encountered. When I reached out during a critical moment, expressing my urgent need for depression medication, their response was to direct me to the emergency room, even after I called early in the morning seeking an appointment. This approach is a perfect example of how to completely abandon and demoralize someone already struggling with mental health challenges! Utterly reprehensible.