Village Surgery

Nightmare experience with unhelpful village medical practice

Attempting to secure a medical appointment at Village surgery is akin to breaching an impenetrable fortress. This experience has been the breaking point, and we are definitively departing. Never before have I encountered a medical practice so disinterested in patient care. Multiple attempts to schedule consultations for myself and my child over the past year and a half have resulted in either complete silence or dismissive suggestions to wait six weeks and potentially reconnect if symptoms continue. The staff demonstrate a remarkable lack of compassion, communication appears deliberately obstructive, and the entire patient interaction has been so frustrating that I am compelled to transfer my family's medical care elsewhere. My sincere hope is that they will eventually recognize their shortcomings and implement meaningful improvements to their service approach.

Exceptional care and comfort at village surgery

I am truly appreciative of the exceptional care I experienced during my initial visit to the Village Surgery. Nurse Becky Turner meticulously walked me through every aspect of the procedure, ensuring I comprehended everything and felt completely at ease. The staff is wonderfully welcoming, and I'm delighted to be their patient!

Terrible service at gp surgery left me disappointed

I'm not typically someone who seeks medical attention, but after enduring three days of excruciating pain with a severely swollen foot, I had no choice. I called at 8am, and the receptionist surprisingly diagnosed Gout over the phone, promising a callback. Approximately 40 minutes later, the doctor confirmed I needed an in-person examination. At my 10:40am appointment, the duty doctor appeared completely disengaged and indifferent, almost seeming bored by my condition. They conducted minimal examination, neglecting to check my temperature or blood pressure, and barely even glanced at my foot. The doctor vaguely suggested it could be Gout, arthritis, or an infection. I was then handed a prescription costing nearly £30 and told I required a blood test. The entire consultation lasted less than five minutes. Having been with this surgery for 38 years, I was deeply disappointed by the experience. While I understand the NHS is under significant strain, the level of care I received was unacceptable. I will definitely be changing healthcare providers as soon as possible.

Prescription delays causing unnecessary patient stress

I repeatedly find myself needing to call the medical staff to inquire about my repeat prescription, which remains unprocessed despite submitting a written request a full week earlier. This ongoing situation is causing me significant frustration and emotional strain.

Worst medical practice ever experienced in my life

In all my 65 years, I've never encountered such a poorly managed medical practice. Over the past year, I've suffered three UTI episodes, and each time, no appointments were available, forcing me to contact 111 for emergency access. While some might suggest pharmacy medication, those over 64 still require a doctor's prescription. Yesterday's experience was the final straw. I emailed my repeat prescription last Monday, and when I checked Thursday night after a grueling 12-hour shift, I discovered it hadn't been sent to the pharmacy. During Friday's break, another long shift, I called the surgery and was informed I need a blood test first, with the earliest appointment in three weeks. The medication was crucial for my high blood pressure and other health conditions. When I questioned why I wasn't notified about the blood test requirement or why my medications were suddenly unavailable, I was told they would only issue an urgent referral after booking the blood test. This is completely unacceptable medical practice. They are essentially gambling with patients' health and well-being, and it's utterly unacceptable.

Worst medical experience ever terrible service

If I could rate this below one star, I absolutely would. Terrible customer service, completely unhelpful and left me feeling like I shouldn't have pursued this surgical procedure at all.

Frustrating healthcare experience with endless delays

I've been a patient at this medical practice for an extended period and typically found their service satisfactory. However, my recent experience has been deeply frustrating. Five weeks ago, I experienced severe knee pain, and after a phone consultation, a doctor recommended an X-ray. The process was painfully slow - over a week to schedule the X-ray at Christchurch Hospital, followed by a three-week wait for results. Throughout this time, I've endured constant pain, with limited mobility, only to be informed that I must wait another four weeks for a doctor's consultation about my X-rays. My options are now reduced to either paying substantial private medical fees or continuing to suffer. The healthcare system here is unacceptable, with their morning appointment booking process being particularly ineffective. Patients are instructed to call at 8am, only to discover all slots for the day have already been filled. An update: After lodging a complaint, I was told a response would take 28 days. Unsurprisingly, they haven't even bothered to reply. As a result, I've decided to switch to another medical practice entirely.

Terrible medical experience avoid at all costs

Absolute nightmare of a medical practice, utterly incompetent doctor. If there were a rating below zero, I'd choose it in a heartbeat.

Terrible healthcare service that destroyed my patient experience

I've been with this practice for an extended period, and their quality has dramatically declined. The staff consistently demonstrate a lack of professionalism, appearing dismissive and uninterested in addressing patient concerns. Their approach is negatively affecting my mental health, and I'm seriously considering switching healthcare providers due to their apparent indifference. Their scheduling is chaotic, with patients placed on extensive waiting lists, and they promise communication but fail to follow through, leaving individuals hanging. When patients attempt to clarify missed communications, the staff become defensive, hostile, and attempt to shift responsibility. Extremely dissatisfied with their service.

Incompetent doctors ignored my health concerns completely

Absolutely abysmal service during my online medical consultation. I meticulously outlined my health concern, yet it was evident they hadn't even bothered to read my detailed explanation. Their response was infuriatingly generic, suggesting I visit a pharmacy - something I had already explicitly mentioned trying without success. The level of unprofessionalism is appalling. My strongest recommendation is to seek medical care elsewhere if at all possible.

Frustrating and impossible booking system

During a fleeting two-minute timeframe, precisely from 8:02 to 8:04 am, the opportunity to secure appointments was incredibly brief and limited.

Rude receptionists ruined my first medical experience

As a first-time patient, I anticipated a basic level of politeness from the front desk staff when seeking information. Unfortunately, my experience fell far short of these expectations. The reception's demeanor was shockingly unprofessional, bordering on contemptuous, which left me thoroughly disheartened. Your conduct is unacceptable, and you have effectively convinced me that this medical practice is fundamentally inadequate.

Doctors must improve patient communication skills

Medical professionals should improve their ability to listen and incorporate valuable insights about patients' health conditions and familial medical backgrounds.

Terrible healthcare experience leaves patient feeling hopeless

This situation is utterly ridiculous and I'm extremely distressed. I've been repeatedly instructed to call at 8 a.m. for an urgent medical consultation, but it's been a complete failure. I'm in critical need of medical attention, and yet I've been left hanging on the phone for 19 minutes with no response. The online booking system is completely useless, constantly redirecting me and telling me to return the next day. What these people don't understand is that when someone is mentally fragile and contemplating suicide, "tomorrow" might not be a guarantee. Their lack of compassion and support is absolutely unacceptable.

Frustrating healthcare experience with zero support

Scheduling appointments is a nightmare, and obtaining medical certificates seems equally challenging.

Nightmare blood test with one helpful doctor

Terrible experience. Getting a blood test was like navigating an impossible mission. Only one compassionate physician, Adam, seemed to care.

Terrible service for serious women's health concern

I attempted to schedule a consultation due to ongoing vaginal infection symptoms that are severely impacting my quality of life. Unfortunately, the receptionist completely misunderstood my concerns, suggesting I seek pharmacy advice for a urinary tract infection, which is entirely incorrect. I've already been informed by the pharmacist that if over-the-counter treatments prove ineffective, I should consult my general practitioner. I'm left feeling completely disregarded and unheard.

Compassionate care from incredible nursing team

Hello. I'm writing this to express my sincere appreciation for the exceptional care provided by the surgical nursing staff. Throughout my numerous dressing change appointments, I was consistently impressed by the outstanding treatment I received. I want to extend a heartfelt thank you and offer my highest praise to the entire team for their remarkable professionalism and compassion.

Terrible service and zero help with urgent medical need

Booking an appointment online is a nightmare, and their phone line is equally frustrating (if they even pick up, they just redirect you to the pharmacy). Today, while suffering from an ear infection and experiencing dizziness, they flatly rejected seeing me, claiming they had already treated all emergency patients by 8:30. Seriously? How many patients do they even see daily - 5 or 6? The receptionist was completely unhelpful, stating I couldn't book for today or tomorrow, and simply suggested I go to the pharmacy for pain relief or attempt to schedule again at 8:00 AM. This medical practice is utterly pointless, and it seems like a complete misuse of public funding to keep such an ineffective facility operational.

Frustrating healthcare system fails deaf patients

As someone with hearing impairment, I depend on my spouse to handle phone communications. Since she's employed, she can't make calls early in the morning. There's a complete lack of accommodation for individuals with disabilities like mine. My sole requirement was a simple antibiotic prescription. Instead, I was redirected to the 111 service. On the rare occasions when you actually connect with a physician, they tend to be supportive. However, the telephone appointment process is incredibly challenging for deaf patients. The receptionists are particularly frustrating, demanding detailed medical explanations and acting as gatekeepers who decide whether you deserve a consultation. This practice was not always like this. Previously, the system was efficient and reliable. Now it's become a completely unpredictable and ineffective process.