Village Surgery

Terrible healthcare experience at this disappointing practice

This medical practice is absolutely terrible, with impossible scheduling and a complete lack of patient care. Getting an appointment seems like an insurmountable challenge, and when you do manage to see a doctor, they appear disinterested and dismissive. Throughout my experience, these physicians have repeatedly failed to accurately diagnose my health concerns, treating me with a cold, mechanical approach that shows zero empathy or genuine concern for my well-being.

Exceptional care from start to finish

Exceptional medical professionals and welcoming front desk personnel.

Peaceful retreat with perfect zen vibes

Spacious and serene environment.

Welcoming staff make medical visits a pleasant experience

The staff here, both at the front desk and the doctors, are incredibly welcoming and warm.

Great community and friendly staff here

After relocating to Southwater 12 months back, I'm thoroughly impressed with everything about this location. The reception staff have been consistently fantastic, and I'd especially like to highlight Ellie and Jo, who were particularly outstanding during my recent interaction with them.

Speedy service and caring doctor saved my day

I recently registered with this medical practice and, though I'm not typically one to write reviews, I feel compelled to share my exceptional first encounter. Calling around 10:15/10:20, I was immediately connected and swiftly booked an appointment for 11:30 that same morning. Arriving slightly ahead of schedule, I anticipated a potential wait but was seen precisely at my designated time by a delightful doctor named Ellie. She was incredibly personable and attentive, thoroughly addressing my primary health concerns while also proactively examining some additional issues I casually mentioned. She promptly sent my prescription to a nearby pharmacy, which I collected about an hour later, and advised me to return in a week if my symptoms persisted. If future interactions are even half as smooth as this initial experience, I'll be absolutely thrilled. The entire process, from my initial call to collecting my medication, was remarkably efficient and allowed me to quickly return home and focus on recovery.

Grateful yet frustrated with nhs healthcare service

I've been contemplating writing this review for years, finally feeling compelled to share my experience with deep appreciation for the opportunity. This account reflects my grandmother's healthcare journey, which I've been managing for 8 years. I'm appreciative when someone responds within 20 minutes. I'm thankful for polite communication. I'm grateful when I don't have to convince increasingly dismissive telephonists about the urgency of my call. Clearly, I wouldn't contact them if it weren't important. I'm hopeful that repeat prescriptions could be promptly sent to the pharmacy. My expectations are modest. I consider myself reasonable, yet we're made to feel like an inconvenience simply by seeking assistance. The service quality is shockingly poor. How did things deteriorate so dramatically? I'm hesitant to voice criticism, fearing potential consequences for my grandmother's medical care. I've even witnessed a courteous young man being labeled "far right" for challenging receptionist behavior. What is happening to our healthcare system? It's high time we stop treating the NHS as an untouchable institution and implement meaningful reforms. People are paralyzed by fear of speaking out against substandard service! Deeply frustrated, but what alternatives do we have?

Terrible customer service that left me frustrated

The customer service was shockingly disrespectful. The representative abruptly terminated the call before I could provide any context about my issue. They displayed zero compassion or understanding towards my concerns. It's ironic that their automated message urges customers to be courteous, when their own staff clearly fail to demonstrate basic professional courtesy and respect.

Frustrating healthcare experience with poor patient communication

Why does the medical professional's schedule take precedence over the patient's needs?

Exceptional healthcare and support at local practice

Truly remarkable staff, from administrative personnel to medical professionals. For anyone seeking a top-notch general practitioner in the Horsham vicinity, look no further. The entire team is exceptionally accommodating, excels in communication, and provides unwavering support.

Terrible service and zero patient care

Repeatedly enduring 30-minute wait times just to secure emergency appointments, I found the staff incredibly unhelpful and discourteous. Their approach was dismissive and sluggish when providing details about managing my health issue. It took an entire month before they even mentioned the possibility of self-referral. It's abundantly clear why this medical practice has been ranked as the most poorly performing surgery in Sussex. I am profoundly frustrated by their complete absence of empathy and apparent disregard for patient welfare.

Frustrating health service with terrible appointment system

Getting a standard consultation has become incredibly challenging unless you call first thing in the morning. Due to my work schedule, I'm unable to make those early calls, which effectively blocks me from securing any appointment slot. Their digital booking platform appears equally ineffective and unhelpful. I'm thoroughly frustrated with the current state of general practice healthcare services since the pandemic. 👎

Compassionate care makes medical visits a breeze

The medical practice here is exceptional, with immediate phone accessibility and a compassionate approach. During my recent visit, the nurse was incredibly supportive and soothing, making what could have been a stressful encounter feel remarkably pleasant. It's quite remarkable for a healthcare setting to feel so welcoming. I'm consistently impressed by how accommodating and kind all the staff members are!

Lifesaving travel vaccines at village surgery rocks

When an unexpected international trip arose with limited preparation time, I urgently needed several vaccinations. My usual local surgery in Horsham was unhelpful and couldn't accommodate my short-notice request. However, the Village Surgery proved incredibly responsive. After explaining my situation, their receptionist was proactive and quickly confirmed they could assist me. I was scheduled promptly and received my first vaccine within four days, with a follow-up dose a week later. I paid privately for a specialized vaccination not covered by the NHS, while the remaining shots were standard NHS immunizations that my original practice should have been able to provide. The nursing staff delivered exceptional guidance and went above and beyond to support my travel health needs. While I can only speak to this specific experience as a temporary patient seeking travel vaccinations and cannot comment on their broader medical services, their professionalism and flexibility were truly commendable.

Great service and quick appointments every time

I consistently experience warmth and support from the front desk staff, and the doctors are equally professional and thorough. Scheduling has never been an issue, as I can typically secure a consultation either immediately or within a reasonable timeframe.

Dangerous medical practice with zero patient compassion

Steer clear of this procedure if you're dealing with psychological challenges. Horrible staff demeanor. They absolutely disregard patient documentation.

Great medical care when you need it most

Whenever I required medical attention, scheduling was never an issue. The personnel are supportive, and the medical professionals demonstrate a high level of expertise and genuine care during consultations.

Compassionate care that transformed my health journey

During my four-year journey as a patient here, I've dealt with numerous health challenges. The level of care I've experienced has been absolutely exceptional. The receptionists have been incredibly understanding, always patient with my frequent calls. The doctors have shown remarkable compassion and dedication. But I must especially highlight NURSE JEN OLIVER, who truly went the extra mile, particularly in treating my painful, weeping leg wounds. Her extraordinary care has been transformative - she's helped me regain my sense of normalcy and brought back my ability to smile. I wholeheartedly endorse this medical practice and would unreservedly recommend their services to anyone seeking top-quality healthcare.

Friendly welcome and quick service

Friendly front desk staff Minimal waiting time

Quick and reliable medical care every time

Everything appears satisfactory, welcoming, efficient, typically get attended to... all positive!