Village Surgery

Exceptional customer support that truly stands out

Exceptional customer support and incredibly accommodating staff

Terrible service led to immediate customer complaint

Utterly unsatisfactory service during today's appointment, prompting me to submit a formal complaint.

Incredible care and compassion at this medical center

The personnel consistently demonstrate exceptional courtesy, and the medical professionals are outstanding. I'm puzzled by the negative feedback, as my experience has been entirely different. The staff are consistently empathetic and incredibly accommodating, always ensuring I can secure an appointment when I reach out on the same day!

Disappointing healthcare with minimal effort and poor service

I've recently relocated to this area, following in my parents' footsteps, and my medical care experience has been equally disappointing... They've done the absolute bare minimum of work, just trying to rush me out quickly Incorrectly prescribed medication that I then had to purchase again, wasting my money They appear indifferent to my concerns and seem unconcerned about the potential consequences of their actions. I'm seriously considering switching healthcare providers at this point

Exceptional healthcare with compassionate medical staff

I've never encountered a medical practice as compassionate and accommodating as this one. Registering was a breeze, and I secured an appointment for the following day, where I met with an absolutely wonderful physician.

Frustrating local surgery lacks basic communication skills

My spouse experienced an unsuccessful antibiotic treatment and was instructed to visit the nurse for a follow-up. Instead of a proper consultation, we only received a brief text message indicating a new prescription had been issued. The communication was frustratingly vague, with no specifics about the medication or duration, and no opportunity to seek clarification since the physician never reached out. During the recent bank holiday, we resorted to using a virtual GP service (Livi), and I'm genuinely infuriated that this remote option provides superior care compared to our local medical practice.

Unprofessional medical care with zero patient compassion

The surgical practice is absolutely dreadful, with staff displaying a consistently dismissive and irritated attitude towards patients. They completely disregard basic customer service and human compassion. Scheduling an appointment is nearly impossible, with the earliest available slot typically being a month away. Their approach is entirely unacceptable. The front desk personnel are particularly problematic, consistently communicating in a subtly hostile and condescending manner.

Terrible customer service from unhelpful staff

The front desk staff are completely unhelpful and come across as condescending and dismissive.

Worst medical experience ever terrible service

This establishment genuinely provokes my anxiety. For more than twelve months, they've been ineffective in addressing my health concerns, and the front desk staff treat patients as mere inconveniences. When I attempted to schedule a phone consultation (which already has a month-long waiting period), they dismissively instructed me to delay calling for at least another three weeks, citing overwhelming busyness. :(

Exceptional healthcare in a welcoming southwater practice

Since relocating to Southwater, I've found this medical practice to be exceptional, particularly during challenging circumstances. While there can occasionally be a wait when calling, the reception team consistently demonstrates warmth and professionalism. The healthcare providers I've consulted have delivered outstanding, attentive care. Accessing medical services has been seamless, with no significant barriers to receiving timely healthcare support.

Frustrating phone ordeal with unresponsive medical practice

my partner struggled for 2 hours attempting to schedule a doctor's appointment about a procedure from three weeks ago, which the hospital advised him to follow up with his GP. he specifically wanted an in-person consultation, not a phone consultation, but their online booking system has vanished. this medical practice desperately needs to increase their phone staff instead of making patients wait endlessly. aren't GPs supposed to be seeing patients directly, not causing additional stress through complicated phone interactions?

Terrible medical service and pharmacy nightmare

Having recently relocated to Southwater from Bookham in Surrey, I've encountered a deeply disappointing experience with the local medical centre and Boots pharmacy. My initial interaction with the healthcare services has been frustratingly inefficient and disorganized. After submitting a prescription request via email and following up by phone, I was assured it was being processed and would be available at the nearby Boots. Despite waiting an extra day, when I arrived at the pharmacy, my prescription was nowhere to be found. Checking with the surgery, I learned it had been sent to a doctor on holiday, requiring reassignment to another physician, which would further delay my medication. After returning home, I received a call indicating the prescription was now at Boots. However, at the pharmacy, an unhelpful staff member informed me of an extensive wait, suggesting I return in 20-30 minutes. Upon my return, another employee revealed the medication wasn't even in stock, instructing me to come back the following morning with a promise to contact me. Compared to the excellent service I previously received in Bookham, this experience has been nothing short of abysmal. If I could assign zero stars, I absolutely would. Truly shocking service.

Frustrating healthcare with zero patient support

Terrible customer experience. Communication is nearly impossible, and when you do connect, you're informed no appointments are available for weeks. Even if you manage a phone consultation, they call once, and missing that call means starting the entire frustrating process again, with endless wait times to reconnect. They rigidly prescribe only medications they prefer, disregarding what actually provides relief. Seeing a healthcare professional is incredibly difficult, even with long-standing medical concerns that have already been unsuccessfully treated with three different prescriptions. The staff seem reluctant to consider alternative treatments or specialist referrals. Ironically, they continue advertising to attract new patients while existing patients struggle desperately to receive basic medical attention.

Challenging booking but worth the medical visit

Getting a consultation can be tricky, but once you secure a slot, the medical staff are truly excellent.

Frustrating healthcare with impossible appointment access

Every rating higher than a single star seems suspicious. Actually connecting with a physician could potentially yield top-notch treatment, but achieving that is incredibly challenging. Being second in the phone queue still resulted in a staggering 45-minute wait just to schedule an appointment - how is such inefficiency even conceivable? Pandemic restrictions prevent direct medical consultations, and when patients emphasize the urgency of their condition, receptionists dismissively redirect them to the emergency department. This practice unfairly burdens already overwhelmed hospitals and creates dangerous scenarios. Inappropriately channeling patients with moderate illnesses to A&E risks accelerating COVID transmission and potentially causing additional fatalities.

Frustrating healthcare with poor communication and diagnosis

Securing a medical consultation feels like a game of chance, with odds comparable to a lottery draw. Even a simple callback from a physician can stretch to a fortnight. I concur with previous assessments about the diagnostic challenges, as my personal encounters suggest a pattern: initially, doctors tend to dismiss concerns with pain medication, and after an extended waiting period for a follow-up with a different practitioner, you might finally receive some attention. Typically, this involves running basic blood tests, discovering an underlying issue, and then referring you to a hospital. The healthcare system is overwhelmed, and medical professionals appear exhausted and somewhat disengaged.

Overwhelmed staff struggle with patient access and care

I have nothing but respect for the hardworking medical and administrative personnel, yet it's clear the surgery is severely overwhelmed. I've just spent three-quarters of an hour on hold simply trying to secure a single appointment!! This situation is completely unacceptable.

Booking nightmare at this impossible medical practice

Getting a standard appointment at this practice is utterly futile, and any potential new patient should steer clear - you'll deeply regret choosing them. For six weeks, I've been attempting to secure a routine check-up without success. I've obsessively monitored their online booking system daily, made countless phone calls, and achieved absolutely nothing. The reception staff have essentially told me the only viable option is to occupy an emergency slot by calling the same morning. This approach is completely unacceptable and unethical, as it means potentially preventing someone with a genuine urgent medical need from seeing a duty doctor, just so I can address a non-critical issue. I'm so frustrated that I've tried to transfer to another practice, but finding an alternative seems impossible. I genuinely long for my previous GP practice, who consistently provided advance appointment scheduling and actually seemed to care about patient access to healthcare.

Friendly local surgery with top-notch service

I can only speak for myself, but I've consistently found the medical practice to be efficient and dependable. Scheduling calls, booking appointments, and attending consultations have always been smooth and hassle-free.

Surprisingly decent product for the price

Surprisingly decent