Village Surgery

Efficient service with friendly and quick appointments

Excellent service here! No long waits to get seen. The team is super welcoming and kind. Kudos to the entire staff for their outstanding work.

Efficient and friendly local healthcare at its best

Everyone I know complains about long waits at other medical centers, but not at Thurcroft village surgery. The staff here are exceptional, from the physicians and nurses to the reception team. I'd also like to praise the cleaning staff who ensure the facility always feels spotless and hygienic.

Efficient and punctual medical care experience

Staff efficiently manages scheduling, ensuring patients are seen promptly with little to no delay

Exceptional healthcare with compassionate and efficient staff

Truly exceptional medical practice - I've been a patient here for more than three years and haven't had a single issue. They consistently strive to accommodate me quickly, are always accessible, and minimize wait times. I've also recently experienced prompt urgent referrals. Their service is outstanding, particularly when compared to the negative stories I've heard about other nearby clinics. I felt compelled to share my positive experience and commend their excellent care.

Compassionate doctor makes medical visit a pleasant experience

Dr. Burns was absolutely wonderful during my appointment today—such a compassionate and empathetic healthcare professional!

Amazing care and friendly staff at surgery

The medical practice here is absolutely top-notch. The front desk staff are incredibly friendly, and the physicians are compassionate and attentive. I couldn't ask for a better healthcare experience.

Friendly service and welcoming atmosphere

Extremely supportive and accommodating Top-tier personnel Delightful destination to visit

Amazing healthcare team with consistent excellence

Over the past two decades, I've been familiar with this medical facility, and I can confidently say they continue to improve and excel in every dimension of patient care.

Decent place with some minor drawbacks

The overall experience is pleasant, though I would advise against visiting this place.

Slow start but quick finish at the clinic

Navigating the initial wait took around 20 minutes, but once I was called in, the consultation was swift. Within less than an hour, I had my prescription and was back at home. Absolutely fantastic service.

Frustrating medication review for lifelong health challenge

Living with a chronic illness, yet they persistently demand prescription check-ups. The only moment I won't require my medication is when I'm six feet under. Why create unnecessary bureaucracy and complicate an already challenging situation?

Fantastic healthcare with caring and responsive staff

Our experience with this medical practice has consistently been exceptional, with each staff member delivering top-notch care. As parents of two small children, we understand that immediate in-person consultations aren't always possible, but we truly value the prompt telephone consultation from a nurse on the same day. We wholeheartedly endorse this healthcare provider.

Exceptional care from amazing medical team

Medical personnel were exceptional. Both the nursing team and physicians demonstrated outstanding professionalism and care.

Quick and reliable medical care saved me

They quickly scheduled me for an immediate consultation when I required prompt medical attention

Frustrating healthcare experience with limited availability

Finally managed to secure a desperately needed appointment after considerable difficulty.

Frustrating healthcare system with caring doctors

Despite having the benefit of free healthcare and acknowledging the extraordinary circumstances, it remains frustrating that scheduling an appointment is nearly impossible, calls are frequently dropped, and promised follow-ups never materialize. That said, the medical professionals themselves are excellent when you finally manage to secure a consultation.

Disappointing decline of once great medical practice

I've been a loyal patient at this practice since the days of Dr Lyle and Dr O'Hara, and I've consistently held the doctors and staff in high regard for their exceptional care and professionalism. While that respect remains, the Village Surgery has undergone a transformation from a warm, family-oriented medical practice to a more impersonal, business-like healthcare provider. Securing an appointment has become an arduous daily ritual, where you must participate in a telephone roulette at 8am, only to be informed that you'll need to wait up to two weeks to consult a physician. I'm generally open to changes, but when medical attention is required, such a prolonged waiting period is immensely frustrating.

Terrible customer service and communication

Completely useless company. Can never get through on their contact line. Absolutely terrible customer service.

Exceptional care from a truly supportive medical team

Empathetic and understanding medical professionals. Welcoming and supportive front desk team. Absolutely endorse.

Terrible service puts patients health at risk

I'm deeply frustrated by the surgery's apparent lack of concern for patient well-being. Three weeks ago, I delivered a prescription list for my elderly mother, requesting urgent pharmacy processing, yet it remains unhandled. The doctor was supposed to follow up after her hospital discharge, but there has been complete radio silence since then.