Villages Medical Group

Friendly staff made me feel at ease

My initial appointment was a positive experience, with welcoming staff members and a calm, comfortable atmosphere throughout the practice.

Phone appointment missed physical health checks entirely

I attended multiple appointments regarding my child's feeding difficulties and digestive issues. The clinical team attributed these to normal developmental factors rather than investigating further. When my child developed eye inflammation, it took several visits before a sample was taken for testing, as the initial assessment suggested this was a natural developmental process. I was concerned about the potential serious complications that can arise from untreated eye infections. My own postnatal check-up was conducted by telephone without any physical examination, and the focus was primarily on mental health support through medication rather than addressing my overall wellbeing. Based on my experience, I would encourage prospective patients to carefully consider whether this practice meets their needs. I felt the care provided was inadequate and lacked thoroughness.

Friendlier atmosphere than previous practice

A significantly more pleasant experience compared to my previous practice.

Couldn't get appointment for months

The practice has been very disappointing. I have serious respiratory and circulatory health conditions and have been unable to secure an appointment for several months to obtain my essential medications. The service appears inadequate and I feel the practice does not prioritise patients equitably, seeming to favour those with minor concerns. I believe significant improvements are urgently needed at this practice.

Helpful support for registering disabled family member

Excellent practice. Very supportive in helping my child with additional needs get registered. Would certainly recommend.

Helpful staff made all the difference

This is the finest medical practice I have been a patient at. The team members are exceptionally supportive and the clinical staff provide outstanding care.

Friendly reception made the visit pleasant

Excellent

Professional and efficient from start to finish

The medical practice demonstrated excellent professionalism throughout my experience.

Receptionist attitude spoils otherwise good care

I typically receive excellent care at this practice. However, when I recently needed assistance with my respiratory condition and requested a clinical review, the receptionist's manner was dismissive and unhelpful. I found their response frustrating, particularly as they seemed unwilling to offer alternative solutions or arrange cover during the staff absence.

Didn't follow up on my requests

Despite multiple visits and requests, I did not receive contact from the practice. My prescription expired and I was not informed about the renewal process. The opening hours are not displayed on the building.

Reception team went the extra mile

Couldn't have been more accommodating.