Villette Surgery

Triage system made getting prompt treatment easy

My parents have consistently received outstanding care at this practice. The triage system operates very effectively, ensuring they can access timely treatment whenever required.

Doctor listened and addressed my concerns well

Had a very positive experience overall. The clinician demonstrated considerable knowledge and handled my concerns in a thorough and satisfactory manner.

Seen quickly and treated with genuine care

Attended this morning and was seen quite promptly. The team members are very efficient and approachable. Everyone demonstrates a genuine commitment to their work.

Online booking made appointment straightforward

Booking an appointment online was straightforward and hassle-free. Every member of staff proved to be genuinely helpful, whether at reception, in the nursing team, or among the clinical staff. When I called ahead of a scheduled appointment, expressing concern about feeling unwell and questioning whether I should proceed, the receptionist offered a practical solution by arranging for me to be seen by a nurse beforehand to assess whether I might need treatment. The overall experience was excellent throughout 👍👏

Helpful advice during my visit

Outstanding care and guidance provided

Friendly reception made all the difference

Excellent experience 👌 ❤️ ❤️ ❤️ ❤️ ❤️

Felt supported throughout my years here

I have been a patient at this practice for over 13 years and have consistently felt well supported by all members of the clinical and administrative team throughout my time here.

Receptionist asked too many personal questions

I feel that patients should not be required to disclose their reasons for visiting to reception staff over the phone. This raises concerns about the protection of personal medical information.

Attentive care and convenient online booking

I have been a patient at this practice for over seven decades and have consistently received excellent care throughout my time here. The clinical staff have always been thoughtful and thorough in explaining any treatments I undergo, and the online appointment system that allows me to select both the date and time that suits me best is extremely helpful and user-friendly.

Receptionists shouldn't assess medical urgency

It's frustrating that reception staff now ask about symptoms and the reason for wanting an appointment so they can determine whether it should be urgent or scheduled for a later date. It seems questionable that someone without medical training or qualifications is making decisions about how soon a patient should be seen by a clinician. I'm uncomfortable having to discuss my health concerns and medical details with reception staff, or having to share private conversations I've had with my clinician. This feels intrusive, embarrassing, and inappropriate. I question whether reception staff should have the authority, knowledge, qualifications or right to inquire about a patient's health or symptoms in this way.

Practice reluctant to support struggling teenagers

The practice did not provide the level of support I felt was needed for a young person experiencing mental health difficulties. Despite initial assurances of assistance, the help did not materialise as expected. There were concerns raised about professional liability that seemed to take priority over providing care. I felt frustrated that the service did not deliver what I believed doctors should be offering in these circumstances.

Practice didn't understand my mental health needs

The medical staff at this practice appear to lack understanding when dealing with patients who have mental health concerns. I have had to contact emergency services on multiple occasions. When I try to discuss how I am feeling or share my thoughts, they seem unprepared to respond appropriately. I find their approach dismissive and arrogant, and I am considering switching to a different practice. I have been a patient here for a considerable length of time.

Long-term patient, staff really listened and cared

My family and I have been registered with this practice for a considerable time and have consistently found the GPs and staff to be excellent. I would like to express my gratitude to the clinical team, as my relative was unwell recently and required additional support. The practice ensured that my relative received the appropriate care and attention during this difficult period. Thank you very much.

Reception was friendly but care is declining

The quality of care seems to be declining while my health continues to deteriorate. The reception team, however, remains pleasant and helpful.

Phone lines busy but helpful with online access

It can be challenging to reach the practice by telephone. However, a member of staff was very helpful today in assisting me to set up online access to my results, which I greatly appreciated.