Vine Street Surgery

Arrogant,rude,unhelpful GPs

I've had the misfortune of all the GP practices in Grantham. Vine Street nurses are excellent. Reception team hit and miss Gps rude,arrogant and unhelpful. Have done more harm and caused more stress than prevented. Refuse to give pre bookable appointments to vulnerable patients with ongoing issues. Don't let you know they've received letters. Don't refer when asked. Generally unpleasant experience

Excellent care for my blood pressure journey

Concerning my hypertension, I've undergone multiple medical consultations and check-ups at the clinic within the last few weeks. I want to express my sincere appreciation for the exceptional care and support I received from every staff member. The front desk personnel were welcoming, the nurse conducted my tests with precision and compassion, and Dr. S.M. provided thorough and attentive medical guidance. I am truly grateful to the entire team for their outstanding service.

Incredible doctor who truly cares about patients

Dr Baker truly stands out as an exceptional general practitioner - he's absolutely phenomenal

Worst medical care ever unprofessional and dangerous

These medical professionals seem completely clueless and incompetent. They would carelessly refer a cardiac patient to a dental specialist without understanding the implications. Their bedside manner is shockingly unprofessional and rude. They're even willing to arbitrarily remove essential medications and force patients through unnecessary bureaucratic hurdles, showing a total disregard for patient care and well-being.

Terrible medical care that left me suffering

I sought medical help, but the clinic refused to treat me because I was on pain medication. They dismissed me from their practice after I voiced concerns about the doctors not renewing my long-standing prescription. I was abandoned in agony and without my necessary medication. These are undoubtedly the most incompetent healthcare providers I've ever encountered.

Worst doctor ever terrible bedside manner

I've never felt compelled to give a one-star rating before, but this experience changes everything. Avoid Joel Ivonnet at all costs if you're seeking a general practitioner - his bedside manner is shockingly unprofessional and disrespectful.

Terrible service and unprofessional medical experience

Disrespectful and condescending employees. I've been forced to battle just to get on a waiting list for pain management. Their policies and procedures seem inconsistent, with staff repeatedly shifting their stance on what assistance they can provide. The entire experience has been utterly chaotic and disorganized.

Appalling

No respect for a patients medical records does not respond to complaints

Amazing service with quick gp online requests

I've been a patient at this practice for two decades, and while "ask my gp" might not appeal to everyone, I genuinely believe it's the most incredible improvement to the surgery. Compared to my friends' medical practices using the same system, I feel incredibly fortunate! They're amazed that I receive responses for requests on the same day (even for non-urgent matters), and I can confidently say I've never waited more than an hour for a reply. I occasionally feel slightly uncomfortable selecting "face to face" appointments when they seem reluctant to see patients in person. Being prescribed antibiotics for conditions they haven't even properly examined feels somewhat inappropriate, but overall, I'm quite satisfied with the surgery. I'm curious whether some other reviews might be referring to a different practice, as they mention names that definitely don't work at Vine House Surgery in Grantham!

Worst service ever at this terrible establishment

Looking for a masterclass in total mismanagement? This is your destination. Prepare to witness organizational chaos at its finest, where every interaction showcases a stunning lack of basic professional skills.

Awful practice

This surgery is a shocking example of what the ngs is supposed to be reception staff obstructive and rude would not be able to be this way on any other organisation

Frustrating appointment system drives patient crazy

What's happening with this organization? Scheduling a consultation via telephone is completely unfeasible, and navigating the online booking platform is equally challenging. The system continually crashes, leaving users frustrated. Has anyone on the staff actually attempted to use this booking process? I strongly recommend they try it immediately! And yes, I'm highly tech-savvy and typically manage everything online. I'm thoroughly exasperated by the constant obstacles encountered when attempting to secure an appointment or obtain assistance. PLEASE, for goodness' sake, reorganize your priorities. Without patients, you're not a medical practice - you're merely a group of individuals occupying a healthcare facility.

Exceptional service from two incredible healthcare professionals

I am compelled to express my heartfelt gratitude to two exceptional staff members: Simon Hunter and Mr White. Their incredible service was truly remarkable! Initially, I was hesitant about scheduling an appointment, but Simon immediately alleviated my concerns during our initial phone conversation. His professionalism and compassionate approach were outstanding. Furthermore, Mr White, who conducted my blood test a week later, was equally impressive. He created a calm environment and was wonderfully considerate towards both myself and my son! My sincere thanks to these two outstanding professionals!! Michelle Paget

Frustrating gp service fails patients every time

How am I supposed to schedule a consultation when your online GP booking system is perpetually down or unresponsive?!? 😤

Exceptional service and quick appointment booking

Absolutely blown away by this medical practice - the team is incredibly warm and welcoming, and the facility is immaculately maintained. I chatted with the delightful receptionist, and within moments, I had secured a same-day appointment for my child. Couldn't be more satisfied! 😃

Caring and efficient gp surgery with great staff

Fantastic Medical Practice - I registered with this surgery recently, and the reception team handled everything with utmost efficiency and courtesy. When I needed to consult my GP, the process was seamless; I submitted a request at 8:30 AM and had a face-to-face appointment with a wonderful doctor by 11:30 AM. The physician was incredibly professional, taking time to listen and not rushing our consultation. I confidently recommend this practice as the best in the Grantham area. I'd like to supplement my previous review by sharing my experience with Louise, one of the practice nurses, who provided care over several weeks. Her treatment was exceptional, demonstrating remarkable compassion and skill. I truly believe she is an invaluable member of the medical team.

Compassionate care at vine house surgery

During my over 5-year residence in Abbots Langley, I found several physicians at this practice truly exceptional. Their commitment to attentive listening was remarkable, and they consistently went above and beyond in ensuring patients received appropriate medical guidance and referrals. There was an isolated incident involving a staff interaction that I brought to the attention of the administrative team. They handled the matter professionally and effectively. A special acknowledgment must be given to Nurse Sandra, whose compassionate approach was particularly noteworthy. Her empathetic ear and practical advice were instrumental in helping me navigate personal health challenges. Based on my extensive experience, I confidently endorse Vine house surgery as a high-quality general practice medical facility.

Frustrating health app with unreliable service and delays

"AskMyGP" perpetually "out of service" for extended periods. Fine for mundane health queries, but anything beyond that and they'll tell you to wait half a year... A pattern that's been ongoing for more than two years now.

Compassionate care that truly listens to patients

Excellent care that attentively addresses and meets patient requirements with great professionalism and responsiveness.

Great service from my local gp practice

The personnel are welcoming and supportive. The Ask my GP platform operates smoothly. I've consistently been able to report a medical concern when logging in prior to noon and receive a response within the same day, with an in-person consultation arranged if necessary. Even when I've missed the earlier window, I've been able to submit my query the following morning without issue.