Vine Street Surgery

Incredible telehealth service with caring medical professionals

Just signed up with this medical practice, and I'm thoroughly impressed by the physicians' incredibly prompt and supportive communication. The doctors genuinely took the time to hear and understand my health concerns.

Compassionate care for my son's toe procedure

The medical team here was exceptional when my child underwent a procedure to remove two of his toenails. Everyone working here was incredibly kind and welcoming.

Compassionate care made my medical journey smooth

Every staff member at this medical facility has been exceptional! I was recommended for a small procedure, and the front desk team was incredibly welcoming and proactive about keeping me informed regarding any schedule changes. Despite feeling incredibly anxious, the medical professionals in the operating room were wonderfully supportive and helped me maintain my composure. Truly outstanding experience 👏

Amazing care and skilled medical professionals

These medical professionals are exceptional, and the surgical procedure exceeded my expectations. Without a doubt, they're the top healthcare team in the area.

Inconsistent care and hit-or-miss medical attention

It really comes down to the individual physician you encounter. Certain doctors excel at attentive listening and have provided excellent support in previous interactions. Conversely, some practitioners are quick to dismiss patients without genuine consideration. Unfortunately, the current healthcare landscape seems more focused on financial constraints and cost-cutting measures than delivering quality medical attention.

Fantastic local gp surgery with caring staff

I've been a patient at this medical practice for six years, and they consistently demonstrate professionalism and compassion. Despite high patient volumes, their staff always respond promptly when I call. The digital platform for communicating with healthcare providers is particularly impressive, allowing me to schedule appointments, request medication refills, and submit queries without telephone hassles. I'm genuinely grateful for their excellent service. Unfortunately, since relocating to Newark, I've discovered my new general practitioner's practice is disappointingly substandard.

Terrible customer service with zero communication

Impossible to reach anyone by phone. Repeatedly call, but no one picks up. Customer service is completely unresponsive and frustrating.

Great medical care in rural lincolnshire

Competent medical professionals serving the healthcare needs of Lincolnshire residents.

Amazing healthcare team at local surgery

Throughout my 14-year association with Vine House Surgery, I've consistently experienced exceptional care. Every member of the team, from front desk staff to nurses, nurse practitioners, and physicians, demonstrates genuine commitment to patient well-being. Our family considers ourselves fortunate to have such a high-quality medical practice as our primary healthcare provider.

Frustrating healthcare system fails vulnerable patients

I thoroughly enjoyed this medical practice initially, but their recent procedural changes have been incredibly frustrating. As an elderly patient with autism and limited internet access through my mobile phone, I found their new booking system completely inaccessible. When I inquired about alternative appointment methods, the receptionist curtly dismissed my concerns with an abrupt "No". Consequently, I've transferred to another practice that allows traditional phone or in-person appointment scheduling. If this impersonal digital approach becomes more prevalent, it will inevitably drive patients to seek help through emergency departments, which is a significant and potentially dangerous oversight.

Dangerous system threatens patient care and safety

The recently implemented Ash system by my general practitioner compromises patient safety and is deeply concerning. In my opinion, this approach deviates from the previous service model that prioritized patient comfort and ensured reliable access to medical care.

Friendly staff made my surgical experience great

Always supportive and friendly. I'm absolutely thrilled with this procedure.

Amazing healthcare with caring and professional team

I've consistently had nothing but positive interactions with all the medical professionals and personnel here. There's absolutely no room for criticism in my experience. Continue maintaining your excellent standard of care.

Exceptional care for children with special needs

Cannot find any shortcomings with this practice. They are exceptional in their care for both of my children (one of whom has significant special requirements). They consistently go the extra mile to ensure they receive timely medical attention. The staff are delightful and consistently incredibly supportive!

Amazing healthcare service with room for improvement

The staff are welcoming and skilled, providing a commendable service. While telephone communication can be challenging, and scheduling has some advantages over other providers, their online resources could benefit from enhancement. I'm uncertain about after-hours email contact or the availability of a patient advisory group, suggesting room for improvement in patient interaction. Despite these minor drawbacks, I find their service superior to any medical practice I've previously encountered. Overall, I'm satisfied with their care and support.

Terrible service and unwelcoming medical practice

Switching medical practices from Newcastle to this location has been quite revealing. I'm astounded by how the receptionists feel entitled to interrogate patients about their medical issues! It's absolutely none of their concern. When I told her it wasn't her business, she had the audacity to ask if it was an emergency. I sarcastically remarked that yes, my head was practically falling off. I eventually secured an appointment with a female physician, but was shocked by how rushed the entire consultation was. I was barely given a moment to explain my symptoms before being ushered out of the room. I came seeking antibiotics for a mouth problem and was dismissively told they're a doctor's office, not a dental clinic. I explained that as medical professionals, they should surely be able to offer some guidance. In Newcastle, the healthcare staff were incredibly supportive and welcoming, but here, the experience is completely different. I genuinely feel that even if a patient were critically ill, they'd still be hastily pushed out while being interrogated by the receptionist about their condition.

Terrible healthcare that crushed our wedding day hopes

Just two days prior to our wedding, my partner developed swollen lymph nodes and spent hours attempting to secure an urgent medical consultation, repeatedly calling with zero success. In a final effort, she physically entered the clinic while simultaneously dialing their reception line, only to witness staff members sitting idly, allowing the phone to ring continuously. When she expressed her frustration, they actually criticized her for being "inappropriate"! The level of unprofessionalism is absolutely shocking, and if I could assign a rating lower than zero stars, I absolutely would.

Exceptional care through decades of medical excellence

The medical practice maintains exceptional quality, and I've been a patient here for over half a century. Throughout the years, I've witnessed numerous staff and doctor changes, yet the standards have consistently remained excellent. As I compose this review, I note that staff members typically either retire or, in the recent tragic case, like Dr. Patel, pass away - a truly beloved physician mourned by many. I noticed another review criticizing the receptionist's demeanor, but I must emphatically state that I have never personally experienced such behavior. In my interactions, they have always been professional and kind. I consider myself fortunate to have received care from this surgery and am deeply appreciative of their ongoing commitment to patient well-being.

Terrible customer service at this place

Extremely discourteous and unaccommodating front desk staff