Walker Medical Group

Appointment booking could be much easier

The appointment scheduling system could be improved.

Waited an hour due to check-in confusion

I attended my appointment but experienced a significant delay. Initially, I was called into a consultation room by a staff member who realised they had selected the wrong patient from the system. They indicated they would inform the appropriate clinician of the mix-up. My scheduled appointment time was 10.20, but I was not seen until 11.20. When I finally had my consultation, I was informed that the delay had occurred because I had not been checked in, despite having been greeted at the entrance by a practice team member as part of the surgery's procedures. Subsequently, I checked the practice website and found that my appointment was recorded as a non-attendance, which was upsetting given my long history of reliability with the practice over many decades. I have attempted to contact the surgery to clarify this matter, but have found it difficult to get through due to high call volumes.

Straightforward appointment at the practice

It's a doctor's practice, nothing else to say.

Impossible to get through on the phone

Getting through by telephone is extremely difficult, and accessing appointments to see a clinician has become increasingly challenging. The overall service quality appears to have declined significantly.

Dismissed without proper investigation or support

I recently visited my GP regarding ongoing sinus difficulties that have persisted for quite some time. I requested an MRI scan to investigate what appears to be airway obstruction when lying down, but was told this couldn't be arranged. During the appointment, I felt the clinician suggested my symptoms might be related to my mood rather than addressing my physical concerns. I'm struggling significantly with sleep as a result of these issues, and I left feeling frustrated with the level of engagement I received. The clinician's suggestion to simply breathe through my mouth didn't feel like a satisfactory response to my underlying problem.

Straightforward appointment, nothing to complain about

The practice is satisfactory.

Happy staff made the visit pleasant

I have always had a positive experience at this practice. The team members are welcoming and approachable, and the clinical staff provide good care.

Phone callback came too late for emergency

I was expecting to receive a telephone call to arrange an urgent appointment after being advised by a healthcare professional at a walk-in centre to make contact with the surgery. However, the call came through after the surgery had closed for the day at 6:30pm on a Monday evening. I had believed the surgery remained open until 7pm on Mondays, so this was unexpected. I subsequently attended an accident and emergency department for care.

Repeat prescription requests always seem to slip through

Every time I contact the surgery to request my daughter's repeat medication, it seems to take a considerable amount of time to process :-/

Phones never answered when I called

The phone lines are difficult to get through on.