Patient Experience Summary

Patients consistently report positive experiences with appointment booking and reception services at the practice. The front desk team is noted for responsiveness and efficiency in scheduling, with patients able to access appointments quickly and having calls returned promptly. Communication over the phone is described as excellent, and the reception experience is characterised by courtesy and professionalism.

The medical team receives consistent praise for compassionate and professional care. Patients describe consultations as thorough and attentive, with genuine concern for their health concerns. The practice demonstrates continuity of care, with long-term patients reporting sustained quality across multiple visits and interactions with various team members including doctors and nursing staff.

Patients value the welcoming atmosphere and supportive approach evident throughout their care journey. Many highlight the practice's accessibility and responsiveness to their needs, including efficient handling of prescriptions and urgent requests. The combination of professional expertise with a warm, considerate manner appears to foster confidence in the service and strong patient loyalty.

Appointment

95.50 %
Excellent

Reception

96.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

97.00 %
Excellent

Respect

97.50 %
Excellent

Seen on time

94.00 %
Excellent

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A

Anonymouse 10 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Positive Feedback

Hi, I just wanted to give a bit of positive feedback. Doctors receptionist always get a bit of bad press, and just wanted some praise to be passed in the right direction for the reception team at the practice. Yesterday I phoned up and they organised for me to be seen within 15 minutes. Every issue I’ve had they’ve always helped out, I first came to the practice in circa 2001, as a child, and the surgery has come along way since. The nurse, and the health care assistants have been brilliant too, not forgetting the doctor. Remembering how bad it used to be back in early 2000’s, and how great it is now, is really quite amazing. That’s it really, just wanted to say thanks and well done. Thank you

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KB

Kayla B. Google one year ago

Rating

Excellent!

Exceptional healthcare: Responsive, caring, and efficient service

The doctor's practice is truly exceptional. While I often hear negative feedback regarding other clinics, my experience here has been nothing short of outstanding! Their communication over the phone is excellent, and they efficiently schedule appointments for me. They genuinely address my concerns with care, and today they went above and beyond by arranging an urgent prescription for me, completing it within just a few hours. Clearly, their approach is effective and commendable!

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CB

Cha B. Google 2 years ago

Rating

Excellent!

Friendly Doctor Provides Efficient and Helpful Service

Upon arrival, I was met with a courteous reception. The doctor, as always, exhibited a polite demeanor while demonstrating efficiency and friendliness, characteristics that Dr. Rean consistently embodies.

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PW

Paul W. Google 2 years ago

Rating

Excellent!

Professional and compassionate medical care

A consistently compassionate and competent medical team that delivers top-notch, personalized healthcare with genuine warmth and expertise.

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AL

Amanda L. Google 3 years ago

Rating

Excellent!

Great care and friendly staff at waltham rd

I consistently find it easy to schedule appointments, and the front desk team is consistently responsive and quick to return calls. Both Dr. Rean and the locum physician I consulted today were incredibly supportive and comprehensive in their approach. Additionally, the nurse practitioner I've seen previously was equally meticulous. I have absolutely no complaints about the care my family and I have experienced at the Waltham Road surgery.

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DP

Daniel P. Google 3 years ago

Rating

Excellent!

Great care from compassionate medical professionals

I've battled numerous health challenges and want to express my heartfelt gratitude to Dr Rean and the entire team for their compassion. This medical practice is truly exceptional. You consistently demonstrate remarkable dedication in supporting all your patients. Warmest wishes to everyone at Waltham Road.

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AR

A. R. Google 3 years ago

Rating

Excellent!

Compassionate care that feels like family

In an era where healthcare accessibility is challenging, I feel compelled to highlight the exceptional quality of this medical practice. From Dr Rean to every staff member, the compassion and empathy are truly remarkable. Having been a patient here since childhood in 1964, the practice feels like an extension of my own family. Throughout a difficult year, my husband and I have experienced unwavering support. Hearing stories of less considerate medical practices makes me deeply appreciative of the outstanding care we receive at this surgery.

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I(

Isabella (. Google 3 years ago

Rating

Excellent!

Compassionate care that truly makes a difference

Dr. Rean is an exceptional physician and an incredibly warm individual. I have immense admiration for her! She genuinely pays attention and makes you feel completely at ease. Her approach is both compassionate and highly professional. The entire medical team at the practice is friendly and helpful.

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BJ

Billie J. Google 3 years ago

Rating

Excellent!

Exceptional healthcare for my family through the years

We've been patients at this practice for more than seven years, and I cannot express enough how incredible they are. Every single staff member, along with Dr Rean, has been absolutely wonderful and consistently provides compassionate care during any medical challenges or health concerns we've faced. We are deeply grateful for their ongoing dedication to supporting both my daughter's and my personal health journey.

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SC

Sarah C. Google 4 years ago

Rating

Excellent!

Heartbreaking loss of an incredible doctor

Her absence leaves a void that can't be filled. No other doctor compares to Dr. Rean's exceptional care and unique approach.

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JM

Jackie M. Google 4 years ago

Rating

Excellent!

Great service with amazing team support

Top-notch experience. Absolutely zero issues to report. The entire staff is welcoming, supportive, and highly professional.

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EV

Elena V. Google 6 years ago

Rating

Excellent!

Great product that truly delivers

This product truly impressed me. I wholeheartedly endorse it and would confidently suggest it to others.

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KW

Karen W. Google 7 years ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Dr Rean stands out as an exceptional physician at this medical practice. Her warm demeanor instantly puts patients at ease upon entering her office. She approaches each consultation with meticulous care, ensuring accurate and comprehensive diagnoses. Both my spouse and I are dedicated patients who would be reluctant to seek medical care elsewhere if Dr Rean were to depart. Additionally, the reception staff contribute to the welcoming atmosphere, greeting patients with genuine friendliness and professionalism.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01634 231074
  • The Medical Centre 4A Waltham Road Gillingham Kent ME8 6XQ

Patient Experience Summary

Patients consistently report positive experiences with appointment booking and reception services at the practice. The front desk team is noted for responsiveness and efficiency in scheduling, with patients able to access appointments quickly and having calls returned promptly. Communication over the phone is described as excellent, and the reception experience is characterised by courtesy and professionalism.

The medical team receives consistent praise for compassionate and professional care. Patients describe consultations as thorough and attentive, with genuine concern for their health concerns. The practice demonstrates continuity of care, with long-term patients reporting sustained quality across multiple visits and interactions with various team members including doctors and nursing staff.

Patients value the welcoming atmosphere and supportive approach evident throughout their care journey. Many highlight the practice's accessibility and responsiveness to their needs, including efficient handling of prescriptions and urgent requests. The combination of professional expertise with a warm, considerate manner appears to foster confidence in the service and strong patient loyalty.

Appointment

95.50 %
Excellent

Reception

96.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

97.00 %
Excellent

Respect

97.50 %
Excellent

Seen on time

94.00 %
Excellent
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