Walton Medical Centre

Terrible healthcare service that fails patients completely

Absolutely appalling service from this private company's pathetic online system. I've been suffering with a urinary tract infection for months and securing a doctor's appointment seems impossible. Their digital platform is utterly non-functional, with zero appointment booking options available. What exactly are these general practitioners doing these days?! I'm left with no alternative but to switch medical practices yet again!!

Worst gp experience ever with terrible service

Getting an appointment through this online system is a complete nightmare. It's virtually impossible to schedule anything in the morning, and I'm absolutely convinced that the difficulty in booking slots is causing fewer patients to even attempt to see a doctor. Despite supposedly having more available appointments, the reality is completely different. After struggling to secure three appointments, they call me to say I'll need to wait two weeks - it's ridiculous. This GP practice is terrible from top to bottom. The staff and doctors are dismissive, completely ignoring patient concerns and seemingly writing people off based on age. It's hands-down the worst medical practice I've ever encountered. I can't help but think about all the elderly patients who desperately need medical attention but can't navigate this broken system. It's shameful how poorly they're treating patients, and this approach is clearly failing everyone.

Disappointing new doctors at walton medical centre

The recently added physicians pale in comparison to the esteemed Dr. Luck, Dr. Bode, Dr. Wright, and Dr. Armstrong. I have absolutely no confidence in these new doctors and am seriously contemplating switching to a different medical practice after being loyal to Walton Medical Centre for over four decades. I constantly feel dismissed, as if my concerns are being minimized and deemed imaginary, and I'm exhausted by the recurring phrase "there's nothing more we can do" from a specific doctor. The previous medical professionals would have been far more proactive in addressing my health issues.

Unhelpful staff make booking impossible for elderly

This system is completely inadequate. I attempted to schedule an appointment for my elderly 84-year-old grandmother, and the receptionist was utterly unhelpful, simply handing me a form and telling me to book online. My Nana is 84 years old and cannot navigate internet booking systems, yet she just wanted to arrange a standard appointment. It's unacceptable that these services assume everyone can use online platforms. The whole approach is absurdly inflexible and inconsiderate to older individuals who aren't comfortable with digital technologies. Completely unacceptable.

Unacceptable medical care for vulnerable young patient

Denied medical consultation for a young child presenting with clear ear, nose, and throat infection signs, and redirected to a pharmacist for antibiotic prescription. This approach is completely inappropriate for a patient too young to communicate their own medical concerns. It's particularly troubling given the ongoing challenges of antibiotic resistance facing the National Health Service.

Horrible service destroying patient dignity and hope

If I could award zero stars, I would. The receptionist's service is abysmal. When approached for assistance, the employee merely stares with a contemptuous expression, which is unacceptable given her compensation. My personal experience, along with observations of others, has highlighted how immigrants particularly struggle to receive dignified treatment. While I rarely write such reviews, the situation at this reception is truly dire. The staff desperately require training in professional conduct and respecting individuals regardless of their status. For over 24 hours, I've been attempting to schedule a doctor's appointment, thwarted by convoluted online forms that complicate rather than facilitate the process, with receptionists actively avoiding their professional duties. I sincerely hope this feedback reaches management and prompts meaningful improvements for the patients who genuinely seek medical assistance. Day and Time: 22/05/2025 13:50 pm.

Exceptional healthcare service with compassionate professionals

My interaction with the new medical practice has been absolutely outstanding. The initial phone screening helps streamline patient flow and reduces unnecessary in-person visits for routine matters like prescription renewals and basic consultations, which ultimately enables more critical patients to receive prompt care. Within a mere two days, all my health concerns were thoroughly addressed and a comprehensive plan was established, leaving me feeling genuinely understood and professionally supported. I'm intentionally omitting the specific doctor's name to avoid potential overcrowding of their practice, as truly compassionate healthcare professionals are rare and invaluable during challenging times or when one simply needs reassuring medical attention. They understand the impact of their exceptional care, and I am profoundly grateful for their remarkable support over the past couple of days... Exceptional... deeply appreciated.

Worst customer service experience ever

I informed the front desk staff that it took me 307 attempts to finally connect, and their dismissive response was simply, "Well, you're through now, aren't you?"

Terrible service and impossible to book appointments

I recently registered with this medical practice after relocating, and I must say it's absolutely terrible. I desperately wish I could return to my previous healthcare provider. I've called their office around 80 times, particularly in the morning, and their phone system is incredibly frustrating - it's virtually impossible to get through. On the rare occasion you do manage to connect, the receptionist invariably declares that no appointments are accessible, without exception.

Honest review of walton medical centre's care

I felt compelled to share my perspective because I believe some previous reviews are unjust. I don't anticipate many will read this lengthy review, but I needed to express my thoughts. I've been a patient at this practice since childhood, located on Bedford Road. I briefly moved and experienced Walton Village Medical Centre, which was honestly the most terrible healthcare experience of my life. While COVID-19 undoubtedly created challenges, difficulties are universal, not unique to this practice. Every doctor, nurse, and staff member at Walton Medical Centre has consistently demonstrated politeness and helpfulness towards me and other patients. I should clarify that this building also houses Grey Road Surgery, about which I cannot comment as I've never interacted with their staff. I've endured an incredibly challenging and scary year battling serious illness, and the care quality from Walton Medical Centre has been exceptional. When I became unwell, I was completely lost until a receptionist noted my casual comment during their morning meeting, resulting in a next-day call and referral to their Social Prescriber, who has been tremendously supportive. The morning phone appointment system requires persistent redialing, depending on call volume and queue luck - sometimes taking 1-20 minutes to connect. Last week, I only needed six calls taking one minute; this week required 125 redial attempts spanning eight minutes. Alternatively, you can still visit in person and wait for reception to open at 8am. Remember, the previous advance booking system was frequently abused by no-shows, preventing genuinely ill patients from accessing timely appointments. Those inconsiderate patients precipitated the current system. While the practice cannot satisfy everyone, this approach seems the most equitable. They continuously seek improvement, like email prescription requests and an AI assistant (PATCHS) enabling digital injury reporting. If you've read this entire review, congratulations on your patience. I felt these insights were crucial because people hastily judge without understanding underlying reasons. Modern expectations of instant gratification make waiting challenging. Hopefully, this review helps someone navigate the appointment process more effectively.

Mostly great service with one unhelpful receptionist

One receptionist behaves like a stern guardian, refusing to facilitate a GP callback even when the GP has instructed the patient to request one! The other staff members are delightful and supportive, and all the doctors and nurses I've encountered have been exceptional - I'm experiencing a prolonged wait for an urgent hospital referral, but this isn't a criticism of the surgery as it's beyond their control. This practice is a significant upgrade from my previous GP, who consistently made errors, including incorrectly documenting non-existent conditions in my medical record, suggesting clear administrative mistakes were made in the past (at Mere Lane) - so far, I have no complaints about Walton.

Terrible phone service with zero customer support

Scheduling an appointment here is a complete nightmare. I've made multiple attempts to book over the phone, calling precisely at their opening time. Each time, I'm met with a perpetual busy signal. I've dialed their number around 50 times, and without fail, the line remains constantly engaged. They haven't even implemented a basic queuing system—it's just an endless stream of "line busy" with no way to get through.

Shameful treatment of vulnerable patient at clinic

Absolutely appalled by the disgraceful treatment of an elderly woman and her granddaughter today. The staff were incredibly disrespectful, mocking her and claiming she was rude when she was actually being perfectly courteous while explaining her situation. The receptionist deliberately made her wait for hours, then bizarrely threatened to call the police and proceeded to mock her when she finally left, all while the poor woman was simply trying to get medical attention for her children's measles. The receptionist was acting like some self-appointed medical gatekeeper, completely abandoning any sense of basic human decency. Watching the woman walk away in tears was heartbreaking, and the receptionist's behavior was utterly despicable. I was deeply distressed and upset for the rest of the day after witnessing such cruel and unprofessional conduct.

Worst receptionist ever rude and unprofessional

The recently hired front desk staff member is completely unacceptable. She behaves as if she's in complete control of the medical practice, turning every interaction into a hassle, and her interpersonal skills are shockingly poor.

Nightmare scheduling for essential mammogram screening

I've been persistently attempting to schedule a mammogram, but every time I call, even at 8 am sharp, I'm told all appointments are already booked. I've literally called 20 times today without success. The staff's response was shockingly dismissive, with the representative essentially suggesting I seek care elsewhere if I'm dissatisfied. This has been the most frustrating healthcare experience I've encountered, demonstrating a complete lack of customer service and concern for patient needs.

Rude receptionist ruins healthcare experience

Completely fed up with the receptionist's unprofessional demeanor. Whenever I call to schedule an appointment or request a prescription, I instantly recognize her by her dismissive and indifferent tone. If she's so disinterested in her work, she should seriously consider finding alternative employment.

Terrible service impossible to book an appointment

I'd give zero rating if possible. Upon entering the clinic, booking ahead is not an option. You can solely secure an appointment by calling at 8am daily and hoping for luck. Being at work during that time prevents me from making phone calls, rendering appointments impossible. Received a letter requesting fasting blood tests. Took a day off work. Collected blood form from reception and went upstairs. Staff informed me I can't just wait and need to book online. No appointments were available, with staff complaining about patient no-shows. I cannot spare any more work days, so the blood form is now discarded as I'm occupied every morning during their operating hours. Their service and administrative systems are absolutely terrible and create significant barriers for working individuals seeking medical assistance.

Exceptional healthcare with compassionate and attentive doctors

Without a doubt, this is the most exceptional general practice I've ever been registered with. Scheduling appointments is incredibly straightforward, and every single physician at this medical center has been courteous, welcoming, and genuinely attentive to the health concerns my children and I have shared, always treating our medical issues with the utmost respect and care.

Terrible surgery with impossible phone booking system

This medical practice is arguably the most subpar I've ever encountered. Beware of the discourteous front desk staff. While one receptionist displays basic courtesy, the remainder appear completely indifferent. My primary frustration stems from being unable to schedule appointments for three consecutive weeks, with staff consistently unresponsive by phone. I've been attempting calls daily from 7:50 until 10, only to hear the automated message: 'I'm sorry but this surgery is now closed, please ring back between 8AM and 4PM'. The most infuriating aspect is their appointment booking system, which exclusively accepts phone reservations at 8am... yet they never activate the phone lines. This creates an impossible booking scenario. Dr. Apiahpoku stands out as a compassionate and exceptional physician, but she represents the sole competent GP, and remains extremely difficult to contact. I sincerely hope the practice resolves these systemic issues, though I anticipate transferring to another medical provider, as these problems have persisted throughout my entire registration since 2017.

Compassionate care from top-notch medical professionals

Top-notch care and the most skilled medical professionals I've been fortunate to have in my healthcare journey for quite some time.