Patient Experience Summary

Feedback reflects a mixed experience regarding appointment access and care quality. Patients report contrasting experiences with booking, with some finding the appointment scheduling process straightforward and others describing significant difficulty in obtaining appointments. Limited opening hours emerge as a barrier to access, requiring some patients to travel to alternative locations. Concerns about appointment availability persist across multiple reviews.

Despite access challenges, the practice receives strong feedback on the quality of care provided. Patients describe welcoming and supportive reception experiences, alongside consistently outstanding care from medical professionals. The combination of positive continuity of care and courtesy contrasts with the ongoing difficulties patients face in securing appointments within current operating hours.

Appointment

40.00 %
Poor

Reception

75.00 %
Great

Cleanliness

50.00 %
Average

Care

85.00 %
Excellent

Respect

80.00 %
Great

Seen on time

50.00 %
Average

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01228 536561
  • Grosvenor House Surgery Warwick Square Carlisle Cumbria CA1 1LB

Patient Experience Summary

Feedback reflects a mixed experience regarding appointment access and care quality. Patients report contrasting experiences with booking, with some finding the appointment scheduling process straightforward and others describing significant difficulty in obtaining appointments. Limited opening hours emerge as a barrier to access, requiring some patients to travel to alternative locations. Concerns about appointment availability persist across multiple reviews.

Despite access challenges, the practice receives strong feedback on the quality of care provided. Patients describe welcoming and supportive reception experiences, alongside consistently outstanding care from medical professionals. The combination of positive continuity of care and courtesy contrasts with the ongoing difficulties patients face in securing appointments within current operating hours.

Appointment

40.00 %
Poor

Reception

75.00 %
Great

Cleanliness

50.00 %
Average

Care

85.00 %
Excellent

Respect

80.00 %
Great

Seen on time

50.00 %
Average
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