Feedback reflects a mixed experience regarding appointment access and care quality. Patients report contrasting experiences with booking, with some finding the appointment scheduling process straightforward and others describing significant difficulty in obtaining appointments. Limited opening hours emerge as a barrier to access, requiring some patients to travel to alternative locations. Concerns about appointment availability persist across multiple reviews.
Despite access challenges, the practice receives strong feedback on the quality of care provided. Patients describe welcoming and supportive reception experiences, alongside consistently outstanding care from medical professionals. The combination of positive continuity of care and courtesy contrasts with the ongoing difficulties patients face in securing appointments within current operating hours.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience regarding appointment access and care quality. Patients report contrasting experiences with booking, with some finding the appointment scheduling process straightforward and others describing significant difficulty in obtaining appointments. Limited opening hours emerge as a barrier to access, requiring some patients to travel to alternative locations. Concerns about appointment availability persist across multiple reviews.
Despite access challenges, the practice receives strong feedback on the quality of care provided. Patients describe welcoming and supportive reception experiences, alongside consistently outstanding care from medical professionals. The combination of positive continuity of care and courtesy contrasts with the ongoing difficulties patients face in securing appointments within current operating hours.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anne T.
6 months ago
Excellent!
Long-term patient receives consistent attentive care
I have consistently received outstanding care from the medical professionals I have seen at this practice. I have been a patient here for over four decades, since well before it developed into its current structure as a larger organisation.
Linda H.
6 years ago
Bad!
Struggled to book appointment with limited hours
Limited surgery opening hours make it challenging to secure an appointment without needing to travel to an alternative location in the city centre.
Linda H.
7 years ago
Bad!
Struggling to book an appointment here
Obtaining an appointment at this surgery proves to be extremely challenging.
Wayne C.
9 years ago
Great!
Easy to book an appointment here
The team here were welcoming and supportive. Scheduling an appointment was straightforward and didn't present the challenges I've experienced elsewhere.