Washway Road Medical Centre

Betrayed by the one meant to help heal

During my session with the mental health nurse, I felt completely disrespected as she appeared to be laughing while I was sharing my deeply distressing experience with severe nightmares. Her behavior was unprofessional, and I noticed she was frequently muting the call, which made me feel even more invalidated and dismissed during our conversation.

Patient Refuses Vaccines Despite Clinic Communication Efforts

I find this surgery hard to take seriously. I continue to receive messages—either regarding the COVID vaccine or the flu shot. I absolutely decline to inject any pharmaceutical substances into my body.

Improved Care Despite System Challenges

In the past, I encountered problems with the system rather than with the physicians themselves. However, I must express that in recent months, my doctor has provided exceptional five-star treatment. Although there are still excessive demands placed on the staff, it's important to note that this is a shortcoming of the Government and not a reflection of the practice itself.

Compassionate care from a dedicated medical team

Dr. Hobman provides exceptional, attentive care and has been incredibly supportive in addressing my health concerns. Her persistent and effective approach has been instrumental in uncovering the root of my medical challenges. Dr. Simonton leads an outstanding medical team that complements her excellent practice.

Neglectful Care Nearly Cost My Husband's Life

I am extremely distressed by the care provided; if it were possible to assign a zero rating, I would. Over the course of eight frustrating weeks and five visits to this facility, we frequently requested assistance through an online service called Ask My GP. The nurse consistently attended to my husband, but honestly speaking, he needed a physician's evaluation as he was battling both a chest infection and asthma. Eventually, after persistent requests for an actual doctor’s appointment instead of seeing a nurse, he was finally seen by one. Each visit forced him to recount every single detail from his condition; it appeared that no medical history had been recorded from any prior sessions during those eight weeks! We were repeatedly advised merely to "ride it out." The severity of his situation seemed downplayed at each consultation—despite feeling like our time was wasted during these appointments—we continued seeking help because he was genuinely unwell. His symptoms included relentless coughing and episodes of vomiting triggered by that cough. It felt as though his concerns fell on deaf ears. Finally, after considerable persistence on our part, they performed blood tests and a chest X-ray only for them to inform him that all results came back normal. He received just a brief prescription for antibiotics coupled with an even shorter duration of steroids yet showed no signs of improvement; neither the GP nor the attending nurse seemed inclined to listen closely enough when he explained how poorly he felt. Last night I took him directly to Accident & Emergency (A&E). There, the attending physician reviewed his previous X-ray results and noted there were significant shadows present in his right lung—contrary to what we’d been told earlier about everything being clear—and confirmed that there was indeed widespread infection in that lung area. The A&E staff proceeded with another chest X-ray for comparative analysis which revealed more concerning findings. They prescribed stronger antibiotics alongside an extended steroid regimen for treatment—a necessary response given how dire my husband's health situation had become—as being dismissed with advice like "ride it out" is simply unacceptable considering how potentially life-threatening this could have turned out!

Exceptional service with a smile

You receive top-notch customer support

Savory sausage delight at its finest

Absolutely delicious sausage sandwiches that really hit the spot

Horrendous attitude to disabled

I am in the unfortunate position of having to take controlled pain meds for chronic daily pain in the form of (low dose ) patches due to multiple disabling health conditions. I have managed after years of being stuck in due to covid ( in the EV category) booked a special accessible holiday to a small island in Malaysia. As a three week trip I had to order my meds early. I was told by a very curt pharmacist that I would have to source them whilst I was away , as they can’t give ever two months worth at once ! Ok so I’m in the middle of a rainforest on a remote island trying to get some healing time trying to repair my worn out body and randomly source controlled drugs ? After two phone calls the same result . I felt like I was being treated like an addict !! No solution given IE go without medication which you just can’t stop out of the blue . Does this mean disabled people can’t travel further than Europe?

Two Decades of Outstanding Care at WRMC

I cannot emphasize enough how highly I regard this practice; for nearly two decades, I have consistently received exceptional treatment and care from everyone involved. While it saddens me that some individuals have not shared the same positive experience, my friends and family are often amazed by the promptness and quality of service I've consistently experienced at WRMC. When one is unwell, it's challenging to remember that the staff are also human beings, but I believe that kindness and respect should be mutual. I've always made an effort to acknowledge their hard work because they certainly face considerable challenges in their roles. It’s my hope that everyone could receive the outstanding care offered at WRMC!

Parking Nightmare: Small Lot on Restricted Road

Finding a parking spot is truly frustrating due to the tiny car park and the lack of alternative options, as the main road has various restrictions, leading many to park irresponsibly.

Efficient GP Practice with Friendly Staff

In my view, a good general practice is far superior to Firsway Health Centre located in Sale. Utilizing AskMyGP to schedule appointments between 8am and 9am tends to be more effective. While I haven't faced significant issues securing appointments, there is undoubtedly increased waiting time compared to what it once was; however, this reflects the current state of the NHS. The personnel are welcoming, and there are instances where you can receive emergency appointments simply by walking in.

Efficient Check-In with Courteous Healthcare Staff

The efficient reception area is equipped with self-check-in kiosks to reduce waiting times. Spacious waiting rooms are available, allowing for adequate social distancing when required. The staff members, including those at the front desk and the doctors and nurses, are friendly and respectful in their interactions with all visitors.

Exceptional Receptionists: Above and Beyond Service Heroes

I want to express my appreciation for the amazing receptionists! Whenever I've encountered a problem (which has happened quite often lately), they have consistently been incredibly supportive. They always strive to exceed expectations in order to reach a solution. Thank you, ladies, for your outstanding service!

Prescription Chaos Leaves Patient Frustrated and Waiting

If zero were an option, I'd choose it. Consulted a physician at 9 in the morning, and a prescription was supposedly arranged with instructions to collect later. Upon arriving at 2:30pm, I was informed I'm inexplicably not registered at the adjacent pharmacy, despite being a lifelong customer of 25 years, and my prescription remained unsigned. (5 hours after initial consultation) Returned at 5pm as directed, and still the prescription was not processed. Now forced to wait until the next morning. Absolutely abysmal and unprofessional service. Thankfully, I rarely require their assistance.

Reliable first aid kit saves the day

The medical professionals at this clinic deliver exactly what they promise, just like a reliable first aid kit.

Efficient Practice Delivers Excellent Patient Experience

A truly remarkable approach. Extremely effective in handling inquiries. Consistently eager to assist, with questions being addressed and resolved promptly. This results in an outstanding experience for patients and exceptional service overall. I appreciate the support!

Compassionate care and exceptional medical support

I've been a patient at this medical practice for an extended period without any complaints, but I felt compelled to share my experience due to their exceptional staff, especially Dr. Ressel. She is truly outstanding and demonstrates genuine care, promptly addressing any concerns and ensuring patients are referred appropriately. There's also another healthcare professional who occasionally visits from Wythenshawe hospital who is equally impressive. The facility itself is immaculately maintained, and the reception staff are wonderfully friendly and welcoming :)

Exceptional healthcare through decades of compassionate service

You simply cannot overstate how exceptional this facility is. A pioneer in healthcare excellence for over half a century. *** Update Oct 2021 *** Regrettably, I must revise my previous assessment, as the deterioration in service during and after the pandemic has been strikingly apparent. ***Update March 2022*** Pleased to share that operations are gradually returning to their standard level of quality.

Fast and friendly healthcare support from askmyGP

Outstanding support - submitted a request via askmyGP early morning and received a callback within three hours. My prescription was promptly transmitted to my preferred pharmacy for immediate pickup. Kudos to Sister Kelly for her swift and efficient assistance! (Just to clarify, we're not actually related!)

Exceptional healthcare that exceeds all expectations

Top-notch general practice that truly stands out from my previous healthcare experiences! Their medical team is incredibly professional, with seamless administrative processes and a booking system that runs like clockwork. The doctors are proactive and attentive, making this practice a cut above the rest. I'm thoroughly impressed and couldn't be happier with the level of care and organization.