Washway Road Medical Centre

Exceptional healthcare with prompt and caring service

Same-day appointments are consistently available, and throughout our four-year relationship with this practice, my spouse and I have experienced exceptional medical attention and outstanding patient support.

Receptionist Attitude Makes Medical Calls Unbearable

I am completely exhausted from the need to motivate myself before making this surgery call, primarily due to the anticipated reactions I’ll receive from the reception staff. It used to be that they would not pry into my issues at all; however, this seems to have become a standard practice now. They ought to honor a patient’s request for privacy when they mention that such information is meant for the doctor or nurse only. I’ve reached my limit of hearing the cliché response of “but if we know more….” If you gather too much information, it surpasses what I wish you to know. My medical consent is not conducted with you; it occurs between me and my healthcare provider instead. The moment their demeanor shifts because you've withheld details about your condition, it becomes impossible to engage in a respectful dialogue. If there happens to be an error in reading your phone number, which is merely an innocent mistake, any attempt on your part will invoke a response like ‘That’s what I said.’ In reality, that isn’t accurate; otherwise, I wouldn’t have brought it up in the first place. My sole concern is ensuring that my doctor reaches out via the correct phone number without complications arising from miscommunication. We don’t initiate these calls seeking consultations with you nor do we aim at complicating your work lives; yet for over ten years now, it seems you've consistently made us feel as though that's exactly our intent.

Frustrating healthcare experience with unhelpful gp

Consistently unhelpful and an absolute nightmare to interact with this general practitioner's office.

A Lifetime of Trust: My NHS Journey

Since 1964, I have been receiving care at this facility and have developed a personal acquaintance with many of the doctors and nurses. My gratitude towards them for their professionalism and empathy is immense. Each staff member displays remarkable politeness and patience, making the surgery a true testament to the excellence of the NHS.

Receptionist Gatekeepers Endangering Patient Health

I would never allow them to care for my pet rabbit in this place. The attitude is absolutely appalling, and the receptionists exhibit a harsh, authoritarian demeanor that desperately requires some compassion training. I am now aware of four individuals who have been denied appointments and subsequently found themselves hospitalized, with one person being extremely unwell. Trusting this establishment feels like a gamble; the doctors might be skilled if you manage to see one, but first, you must deal with an unpleasant gatekeeper in the form of a receptionist! Preparing yourself for an uphill battle is essential… as you will undoubtedly need every bit of luck available when navigating this situation here.

Frustrating online system hinders patient access

Attempting to contact the practice leads to being redirected to the AskMyGP online platform, which proves challenging to navigate and could potentially discourage patients from seeking medical assistance.

Exceptional Care from Friendly Medical Professionals

Exceptional personnel across all roles, from the front desk team to the nursing staff and physicians. This surgical facility stands out as the most impressive I've encountered.

System Failure Causes Medication Crisis and Staff Indifference

The recently implemented online platform has resulted in significantly inadequate service. I found myself unexpectedly removed from their system without any clarification, and the personnel exhibit minimal concern for the hassle and anxiety caused by my inability to manage my medications effectively.

Lifesaving support when you need it most

Fantastic medical procedure! I required urgent assistance with my prescription and paperwork, and the team went above and beyond to support me with exceptional service and efficiency!

Midwife communication fails first-time pregnant mom

As a first-time mother, I've been frustrated by the complete lack of communication regarding my iron deficiency. Despite my midwife requesting blood test results over 6 weeks ago, I heard nothing until I proactively followed up. Their inability to explain the delay was deeply disappointing, especially for a long-standing patient. To make matters worse, they had inexplicably sent my prescription to an address I left over two and a half years ago. At 35 weeks pregnant, during the covid pandemic, they expected me to navigate public transportation - either two trams or two buses - to collect my medication. This represents an absolute failure of patient care on multiple levels.

Friendly Staff and Caring Doctor for Homebound Patient

The reception team was extremely welcoming and supportive. My sister cannot participate in the surgery because of her health issues, and the kind doctor reached out to offer assistance, which was greatly appreciated.

Surgical precision transforms patient's life

Exceptional medical procedure

Family-Friendly Medical Practice with Exceptional Care

I recently joined this practice because my two daughters are also patients here, and I find it to be a wonderful clinic. The reception team is exceptionally welcoming and consistently exceeds expectations in their willingness to assist. They have always accommodated my girls with same-day appointments, and all the doctors have been fantastic with them. I wholeheartedly recommend Washway Road Medical Centre for its exceptional service and care.

Exemplary Medical Centre: Patients Feel Fortunate

The Washway Road Medical Centre serves as a model for all General Practitioners within the NHS. It embodies the motto "Nulli Secunde." Patients who visit this facility truly have reason to feel fortunate. The doctors, staff, and entire team are exceptional and exceed expectations. They consistently go above and beyond to fulfill our needs, even in challenging situations. My wife Elisabeth and I are incredibly grateful for the care we receive from them. Their dedication and service do not go unnoticed; it means a great deal to us both! Thank you sincerely for your unwavering support during our visits!

Misdiagnosed Cold Led to Pneumonia Hospitalization

In May 2019, I had the opportunity to visit the Washway Road Medical Centre. Leading up to my appointment, I had been on antibiotics for a week and was experiencing a worsening cough along with a fever and other related symptoms. Prior to this incident, I was actively training for an Ironman competition, which meant that my health and fitness levels were quite high. During my visit, the staff informed me that it was merely a cold and suggested treatments such as Lemsip and facial steaming sessions. However, within just 24 hours of that consultation, my situation significantly worsened necessitating admission to the hospital. After undergoing x-rays and blood tests there, I received a diagnosis of pneumonia which resulted in a two-day hospitalization. This experience stands out as my sole interaction with this medical center; unfortunately, they severely misdiagnosed my issue. The nurse lacked both the necessary skills to assess my situation accurately and failed to recognize when it would have been appropriate to refer me for further evaluation by someone more qualified. Fortunately for me, I had previously maintained good health; however, if circumstances were different this oversight could have led to dire consequences. It’s important to mention that this review was previously dismissed by the NHS website due to its serious nature regarding specific practices at their facility. This makes me question how reliable their NHS review ratings truly are.

Exceptional care at washway road medical centre

Please like if helpful👍 Throughout my numerous interactions with various healthcare professionals, I've consistently experienced top-tier medical attention. Contrary to the stereotypical perception, the receptionists here are exceptionally supportive and welcoming, always striving to accommodate patients despite their hectic schedule. I can confidently endorse Washway Road Medical Centre as an outstanding healthcare provider.

Compassionate care at washway medical center

I'm truly grateful to the Washway team for their prompt and professional handling of my daughter's care during her visit today.

Loyal customer celebrates exceptional service and family connection

I've been a member of this place for a decade and a half, joining when I was just a teenager. How I hope my kids and I could remain here indefinitely, given how wonderfully the staff has treated us and how they've come to know us like our own relatives!

Smooth digital check-in for modern travelers

Impressed by the high-tech check-in process

Efficient Practice Transforms Patient Experience

Outstanding surgical services. The reception team is not only friendly but also highly professional, indicating a well-structured organization. It is evident that considerable effort has been dedicated to the details, including features like the automated check-in system for patients. This innovation helps minimize waiting times at the front desk, enabling you to arrive on time for your appointment and simply find a seat. Transitioning from an underperforming practice has highlighted this significant improvement in service quality.