Waterloo House Surgery
Great! (3 reviews)
Great! (3 reviews)
Mixed feedback across three reviews. Positive themes include clinical care quality, staff courtesy and accommodation at reception, facility cleanliness and organisation, and straightforward booking processes.
Concerns raised regarding appointment access equity, particularly for working patients experiencing difficulty securing timely slots under first come first served system. Overall sentiment moderately positive with notable access and scheduling friction points.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mixed feedback across three reviews. Positive themes include clinical care quality, staff courtesy and accommodation at reception, facility cleanliness and organisation, and straightforward booking processes.
Concerns raised regarding appointment access equity, particularly for working patients experiencing difficulty securing timely slots under first come first served system. Overall sentiment moderately positive with notable access and scheduling friction points.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Doreen D.
2 months ago
Great!
Clean premises with easy booking system
The facility maintains high standards of cleanliness and organisation. The appointment booking process is straightforward and the front desk staff are accommodating.
Harry C.
3 years ago
Bad!
Long waits for routine appointments here
This practice operates on a first-come, first-served basis which seems to disadvantage working people who struggle to get appointments within a reasonable timeframe. The appointment system feels unfair and the service is disappointing.
Carole B.
3 years ago
Excellent!
Home visit doctor spotted something serious
A huge thank you to the healthcare professional who visited my family member and strongly encouraged them to seek hospital care. They were remarkably calm, efficient and compassionate throughout. My family member has since returned home and is doing considerably better. Thank you for the excellent care provided.