Waterloo Medical Centre

Exceptional care at waterloo medical centre

The healthcare professionals at Waterloo Medical Centre demonstrate exceptional expertise. The physicians carefully listen to patients' concerns and work diligently to develop effective solutions. The reception team is courteous, polite, and highly competent, providing outstanding customer service. Much appreciation for their excellent care.

Terrible staff ruined our medical experience

My spouse was attempting to obtain her recent medication prescription, and while the physicians are exceptional, the front desk personnel are completely discourteous and offensive. Appalling customer service!!!! Time for a complete staff overhaul!!!!!

Terrible doctor who failed to help me

Dr Michael Sadik at this practice lacks understanding of social prescribing and has repeatedly failed to grasp its concept, effectively ruining my summer by preventing me from accessing necessary activities. Dr Michael appears unresponsive to my complaints and seems reluctant to address my subject access request due to missing medical file information. I've already escalated this to my local MP and warn that I will report him to the ICO and PSHO if he continues to ignore my needs. He has completely failed to earn my trust. His dismissive attitude towards my complaint and subject access request is unacceptable. I demand proper diagnosis and treatment, or I'll ensure this negative review remains visible. I want to speak with Dr Michael's superiors because NHS management appears to be deliberately covering up a serious health condition by removing medical records that I rightfully possess. Dr Michael has a limited window to restore my medical files, or it constitutes a data protection breach. The entire practice lacks credibility, with an unprofessional and rude receptionist. I've been consistently mistreated and misdiagnosed, and Dr Michael's incompetence is infuriating, especially regarding social prescribing. How challenging is it to understand such a straightforward concept? While he's submitted some referrals, I anticipate continued NHS bureaucratic incompetence, which is disgraceful, particularly when dealing with a patient's health. Dr Michael must immediately establish trust. The receptionist refuses to provide legally mandated medical reports, showing complete disregard for patient rights. Dr Michael demonstrates no compassion, listening skills, or medical competence. He's the worst doctor I've encountered - manipulating medical records, concealing test results, and displaying utter unprofessionalism. An absolute disgrace to medical practice.

Terrible service and filthy environment

Absolutely revolting establishment The staff behave like they're completely disconnected Utterly repulsive and extremely unprofessional

Worst customer service nightmare ever experienced

Customer support is absolutely abysmal! Spent 25 minutes crawling from third in line to first in the queue, then another 5 excruciating minutes before a frustrating automated message declares they can't handle the call and disconnects. Had to redial, only to end up third in line once more!!!! This infuriating scenario is becoming a recurring nightmare, which is precisely why I'm writing this review.

Trusted doctor who truly cares about patients

I've been a patient at this medical practice since relocating to Ashton a decade ago, and the front desk team is generally pleasant and accommodating. Dr. Micheal is truly exceptional, providing outstanding care in managing both my and my partner's chronic health conditions. His approach is compassionate and supportive, always taking the time to listen and offer genuine reassurance.

Frustrating phone experience with impossible appointment scheduling

It's completely futile to secure a same-day booking. I genuinely dialed 242 times within a mere 30-minute window. I strongly advise against investing your energy here and recommend heading straight to the walk-in clinic instead.

Unprofessional doctors fail to provide proper care

The medical staff at this clinic urgently need to return to providing individual patient consultations. Their current approach is unacceptable and falls far short of professional standards. I am absolutely determined to find a new healthcare provider as soon as possible.

Amazing care and support for patients

These medical professionals are exceptional across all roles, from physicians to nursing staff and administrative personnel. There's absolutely nothing to criticize, as they have been incredibly supportive to both myself and my spouse. In contrast, our previous surgical experience was dreadful - we were unable to get any attention for weeks, and the staff seemed completely disinterested. This ultimately resulted in significant health complications for my husband.

Worst medical appointment experience ever

Wasted nearly a week attempting to secure a medical consultation by repeatedly calling between 8:00 and 8:30 AM, only to be informed that all phone appointments were fully booked. This entire experience is completely ridiculous and frustrating.

Compassionate care that truly makes a difference

Wonderful medical staff, the nurses are incredibly friendly, and the reception team is always cheerful and accommodating. Overall, an excellent healthcare facility. I've been a patient here since December, and I've even had a hospital transfer. In contrast to my previous doctor, who showed no concern over five years, this practice truly stands out. I'm awarding them 5 stars for their exceptional service. From the initial consultation to the final follow-up, they consistently demonstrate a commitment to patient care and support...

Hayfever nightmare finally solved by caring doctor

Battled relentless hayfever for over two years, which left me housebound and miserable. Switching medical practices was a game-changer, resolving my issue within days. My previous clinic was notoriously hesitant about specialist referrals. Dr. Sadiq merely addresses symptoms reactively instead of tackling root problems comprehensively.

Terrible reception, great senior doctor

The front desk employees are terrible, while the senior physician is quite pleasant. However, I've heard mixed things about his son, whom I haven't met in person due to COVID restrictions. He has called a few times, and I'm not impressed - he seems to be a poor doctor. I'm seriously considering finding a different medical practice.

Terrible customer service and zero communication

Customer service is completely unresponsive, and getting in touch with a live person seems impossible.

Terrible surgery service puts my child's life at risk

When I initially joined this surgery years ago, I had no issues and even provided a positive review... However, my perspective has drastically changed. Currently, I'm actively seeking alternative medical providers. The practice is extremely understaffed, which is absolutely unacceptable. Today, my son is unwell, and I've spent the entire day attempting to contact them, with the phone continuously ringing or engaged. During a recent visit, the reception staff were so overwhelmed they couldn't even answer incoming calls. They desperately need dedicated personnel just to manage telephone communications. Regarding the doctor, I've completely lost trust in their professional judgment. The physician diagnosed my son with a urinary infection and prescribed antibiotics without even collecting a urine sample. Sensing something was fundamentally wrong, my maternal instinct prompted me to take him to the emergency room. The hospital confirmed my concerns - he was admitted for several weeks after being diagnosed with Type 1 diabetes. They were astonished that the original doctor missed such obvious symptoms. Since this incident, I'm utterly skeptical of medical advice. My son is fortunate to be alive; the hospital staff explicitly stated the critical timing of my intervention. My advice to others: if you're uncertain about a doctor's diagnosis, seek a second opinion at the emergency room - it could potentially save your life.

Decent care with occasional phone communication hiccups

The medical professionals at this clinic are competent, provided you can secure an appointment. The front desk employees occasionally come across as brusque during phone interactions, yet some are genuinely helpful and make an effort to assist patients.

Terrible experience with new gp at medical practice

I've been a patient at this medical practice for quite some time, and while Dr. S Sadik is excellent, I've recently encountered Dr. Michal Sadik, who is anything but. This new GP comes across as distant, unfriendly, and provides minimal assistance. If you're scheduling an appointment at this practice, I strongly recommend steering clear of Dr. Michal Sadik.

Fantastic service from caring medical professionals today

I wanted to express our sincere appreciation for the exceptional service we received today. Pat, the Practice Nurse, was particularly outstanding, demonstrating remarkable kindness and providing invaluable assistance throughout our visit. Kudos to the entire team for their professionalism and support.