Waterside Medical Centre

Lifesaving support when doctors are closed

Excellent after-hours healthcare consultation service.

Exceptional care from start to finish

Exceptional medical care from start to finish - the entire team, including nurses, physicians, and front desk personnel, were incredibly welcoming. Scheduling appointments was a breeze, and everyone I encountered was genuinely kind and professional. Kudos to this outstanding healthcare facility for their excellent service! 👍

Fantastic local practice with caring and attentive staff

Since relocating to Leamington, I've found a local medical practice that seems to be an absolute gem. The front desk team has been impressively supportive and anticipatory in addressing my needs, with today being a standout example. When I was hoping to schedule an appointment with a female doctor, they proactively offered exactly what I was looking for before I even had to articulate my request.

Great medical care with amazing staff support

I've been a patient at this medical practice for years and witnessed numerous transformations, but the quality of the doctors and staff remains impeccable. The receptionists are courteous, welcoming, and incredibly supportive. Some of my friends are actually envious and would love to become patients here!! I wholeheartedly endorse this practice.

Compassionate pharmacist saved the day for me

Sue was incredibly supportive while I navigated a complicated prescription situation. The order numbers were quite similar, which made explaining my issue challenging, but Sue listened patiently and was genuinely helpful throughout our interaction.

Welcoming staff and spotless clinic make visits easy

The staff at the front desk consistently greet me with warmth and kindness, helping me feel relaxed and comfortable. The facility is immaculately maintained, which alleviates any anxiety I might have about medical appointments. Their welcoming approach makes the entire experience much less stressful.

Terrible customer service from rude and unhelpful representative

The customer service representative was extremely hostile and dismissive during our phone conversation. She clearly wanted to end the call as quickly as possible without addressing my concerns. Her unprofessional attitude and lack of assistance were completely unacceptable. If the rating system allowed, I would give negative stars to reflect my frustration with this terrible service.

Compassionate care saves our holiday at waterside

In the last quarter, my spouse has consistently experienced top-notch care at Waterside. Today, during the weekend extended hours, Sue at reception truly excelled by helping expedite my wife's GP consultation, which significantly minimized potential disruption to our upcoming travel plans. The service was absolutely outstanding - our sincere appreciation!

Compassionate care that goes above and beyond expectations

The personnel at Waterside demonstrate exceptional teamwork and collaborative spirit. Having experienced numerous General Practice settings throughout my life, I'm impressed by the genuine warmth and personal attention provided by every staff member. In truth, their approach embodies the ideal standard of compassion and patient care that should be universal across the National Health Service. I extend my heartfelt gratitude to the reception team, nursing staff, and doctors for their consistently outstanding dedication and support.

Confusing medical communication left me frustrated

Unresponsive medical staff who inform you about necessary medication but fail to provide specifics, leaving us waiting endlessly for Dr. Tgsvker to contact my husband Michael Ashwell.

Frustrating delay in medical communication and care

Called the medical center regarding a delayed notification about my cholesterol levels, which I only learned about after four months of being on medication. They informed me my blood test showed elevated results, and I'm puzzled why I wasn't contacted earlier, especially considering my heart attack history. I'm completely in the dark about their communication process and feel I should have been informed promptly after the initial blood test. The receptionist assured me someone would call back to explain within two days, but I'm still waiting for that promised phone call.

Unhelpful doctor fails to provide proper medical care

Brought my child in today after experiencing a seizure recently. We managed to secure a prompt consultation, but the physician was incredibly unhelpful and essentially told us to go to the emergency room. What happened to proper medical investigation or referral procedures? The doctor seemed completely disinterested. Our entire interaction lasted barely a couple of minutes. It appears this medical professional has completely abandoned any sense of professional responsibility or patient care. Clearly unsuited to their line of work.

Exceptional care from the best medical team ever

I've been receiving care at Waterside Medical Centre for an extended period, and they truly excel. The doctors - Dr Grennell, Dr Wiggett, and Dr Bala - are exceptional practitioners. Every concern is treated with genuine attention, and no request seems too challenging. Obtaining repeat prescriptions has always been seamless, with the receptionists displaying remarkable flexibility, especially when I'm traveling and need last-minute assistance due to my poor planning. Sue and her entire team demonstrate incredible warmth, empathy, and consideration. They provide an unparalleled level of service that surpasses all expectations for a general practice. I'm profoundly grateful for their consistent care of my family, and I cannot imagine seeking medical treatment anywhere else.

Lifesaver Karen saves the day with incredible service

I entered the surgery fully expecting to be without my medication for several days or needing to schedule a GP appointment due to my own forgetfulness about running low, but Karen at the front desk not only guaranteed she could have a doctor approve my prescription for the next day but went above and beyond by getting the script sent to the pharmacy in just 10 minutes. Exceptional service, wonderful friendly Karen! She truly stands out as the brightest member of the reception staff, having previously been equally fantastic when assisting my mother!

Fantastic customer service with a smile

Always ready to lend a hand

Welcoming medical centre with caring staff

After becoming a patient at Waterside Medical Centre recently, I've found the care to be satisfactory. The front desk team is welcoming and genuinely supportive. When you're feeling unwell, the last thing you need is additional anxiety or complications.

Exceptional care from start to finish

Exceptional medical procedure. The physicians demonstrate utmost professionalism, taking ample time with patients, and the front desk staff are consistently attentive and genuinely committed to providing assistance. I am deeply thankful to the entire team.

Terrible medical service that wasted my time

I had a phone consultation scheduled through an email from my medical clinic for 18/01/2025, yet no one made the courtesy of reaching out. Get your act together and fulfill your professional responsibilities.

Amazing healthcare experience from start to finish

After 45 years of medical care, I've never encountered any issues. The reception team is absolutely top-notch - consistently friendly, accommodating, and thoroughly professional. The nursing staff is exceptional, demonstrating genuine commitment and always willing to provide additional support. As for the doctors, they perform their duties competently and reliably. What more could one reasonably expect from medical professionals?

Fantastic medical team with exceptional patient care

Incredibly supportive team at this medical facility. Despite some negative online feedback, my personal experience couldn't be more different. I want to specifically highlight Sue at the front desk, who has been phenomenal. Over time, she's become familiar with my specific situation and consistently demonstrates exceptional dedication. She always goes the extra mile to assist me and make my interactions smooth. Massive appreciation to Sue and the entire Waterside staff!