Waterside Medical Centre

Negligent doctor destroyed my health and hopes

You eliminated my critique as well. Despite disregarding my concerns, concealing my diagnostic findings, and falsely claiming they were reviewed. Dr Thomas declined to refer me for laboratory testing or conduct a physical assessment. Ultimately, I invested significant funds at Nuffield Health, and—as I suspected—I am indeed extremely ill. In fact, it appears to be potentially cancerous. I've consulted with the legal team at Wright and Hassall, and it seems this isn't the first instance of such misconduct from your organization.... Go ahead and try to remove this review, I challenge you. And for the record, I am Mr. J Brierley, and I am registered with your practice, so don't attempt to deny my patient status.

Great medical care with friendly staff

I highly recommend this Medical Centre. If possible, make sure to register with them.

Terrible customer service that left me frustrated

Absolutely dreadful encounter earlier today, I was thoroughly dissatisfied with the treatment and the receptionist's handling of my issue, who persistently chose to disregard my concerns. When I requested his name, he flatly refused to provide it and ultimately terminated the call. The whole situation was utterly unacceptable.

Compassionate staff make communication easier

Given my hearing challenges, I've consistently opted to schedule appointments via email, and the front desk team has invariably been incredibly supportive and understanding. I feel a bit apologetic about potentially creating additional tasks for them!

Compassionate care for my family at waterside

My aging parents and brother with cognitive challenges are all residents at waterside, having been part of the community for eight months. In my role as their caregiver, I frequently schedule appointments and seek information, and I've consistently found the front desk staff to be exceptionally friendly and attentive. The medical professionals, including physicians and nurses, are equally outstanding.

Amazing service from caring travel companions

Dawn and Suki, I want to express my heartfelt gratitude for your exceptional service today. You both went above and beyond and were absolutely fantastic.

Awesome service despite parking challenges

Absolutely worth your time. The staff go above and beyond to secure a convenient appointment, with telephone consultations being an added bonus. Parking can be challenging, but it's a small inconvenience given their popularity - just be prepared to park a short walk away and pay a minimal fee. The entire experience is spotless, swift, and seamless from beginning to end. Perfect score.

Frustrating healthcare experience with poor scheduling

Another instance where scheduling an appointment here proves incredibly challenging. Eventually, I was offered a telephone consultation, which should have been the case given my severe pain and respiratory difficulties! I'm seriously considering changing healthcare providers, as this practice demonstrates complete disorganization.

Worst customer service ever disappointing experience

Called the business and the front desk staff member was incredibly unhelpful. Attempting to prevent

Amazing customer service from a friendly rep

Sue provided exceptional phone support today, addressing every inquiry with warmth and a friendly demeanor.

Terrible service and no mental health support

I've undergone three virtual consultations since May, and each one has been completely disregarded, even after I've diligently attempted to follow up using their provided communication channel. When I've phoned on the scheduled day to secure an appointment, I'm consistently informed that only emergency slots remain. Upon explaining that I'm seeking support for my mental well-being, I'm flatly told, 'That's not a valid reason, come back and try again tomorrow.'

Exceptional care from compassionate nursing staff

My spouse and I have received exceptional, comprehensive support from Waterside Centre, with Senior nurse Melanie Tew providing extraordinary, dedicated care that has truly made a significant difference for both of us.

Compassionate care at waterside medical practice

Upon relocating, we switched to Waterside Medical Practice and discovered it was substantially superior to our former healthcare provider, where we had encountered numerous challenges. The administrative staff consistently demonstrate exceptional friendliness and professionalism. In my past experiences with other medical practices, I've often felt that physicians would dismissively attribute my concerns to unnecessary female anxiety, disregarding my genuine insights. This resulted in my daughter being prescribed medication she was ultimately allergic to for six weeks, simply because I deferred to the doctor's judgment instead of trusting my maternal instincts. I've learned my lesson, and at Waterside, my doctor genuinely listens and treats me with dignity and respect. When we subsequently moved closer to our original neighborhood, Waterside graciously allowed us to remain registered with their practice, sparing us the inconvenience of switching healthcare providers again.

Friendly receptionist made my day smooth

The front desk staff was excellent, and I was thoroughly satisfied with how smoothly everything was managed. My appreciation goes out to them for their outstanding service.

Compassionate heroes making a real difference

Commendable professionals handling a challenging task. Appreciative of their assistance.

Exceptional receptionist saves the day with amazing care

I want to highlight the exceptional service provided by Sue at the front desk during a busy Friday evening. Her assistance far exceeded my initial expectations. What began as a simple prescription check quickly evolved into scheduling several additional appointments. Sue's approach was remarkable - she was meticulously detailed, compassionate, and incredibly helpful in managing all my healthcare needs. Her professionalism and genuine care made a potentially complicated situation seamless and stress-free. I am truly grateful for such an outstanding level of support.

Compassionate care saves the day for our daughter

We seldom visit this medical practice. When our 2-year-old daughter was suffering from virus-related respiratory issues, I phoned the surgery around mid-afternoon anticipating being directed to an urgent care facility or emergency room. Contrary to my expectations, Dr. Wiggett returned my call within sixty minutes and we were promptly seen at the clinic. The doctor was outstanding, demonstrating a wonderfully gentle manner with children, and even volunteered to follow up later to assess her response to the initial treatment. I'm thoroughly impressed with Waterside's exceptional service, which far surpassed my typical expectations. Our sincere appreciation for their care.

Fantastic care from amazing staff at medical center

I was thoroughly impressed with my visit to the medical center. The entire team was exceptional, and I'd like to particularly recognize Suki Mall for her ability to put me at ease and create a welcoming atmosphere.

Exceptional care and support from amazing team

The entire staff demonstrate genuine compassion and professionalism. The front desk personnel are incredibly competent and consistently exceed expectations when addressing patient inquiries. Every team member is dedicated to ensuring you receive appropriate care and guidance tailored to your specific needs. All medical professionals I've interacted with have been outstanding. Dr Wiggett and Dr Watt, in particular, have been instrumental in addressing my recent health concerns. The newly constructed facility is truly impressive.

Professional care for sensitive health concerns

I recently went to the clinic for a sensitive matter that made me somewhat anxious. However, the entire team—from the front desk staff to the physician—were incredibly supportive and helped me feel at ease during my visit.