Waterside Medical Centre

Amazing healthcare with heart and compassion

We recently became part of the Waterside community and have been thoroughly impressed. As of 30/6/23, we are heartbroken to be relocating and leaving Waterside behind. Every single staff member, from doctors and nurses to receptionists, has been exceptional. Their consistent helpfulness and genuine care have been remarkable. We sincerely hope they continue delivering such outstanding service and maintaining their incredible standard of care!

Exceptional doctor with compassionate and personalized care

Exceptional care. Dr. J Bala provided outstanding assistance and demonstrated genuine compassion.

Friendly service that exceeded my expectations

Extremely supportive and highly competent staff who went above and beyond to assist me.

Unprofessional and cold gynaecologist who ignored patient

My encounter with Dr. Sinha Abha, a gynaecology consultant, was absolutely horrific. I am utterly appalled by the treatment I received at her clinic. After waiting two long years for this appointment, the consultation was anything but compassionate. Mrs. Sinha Abha was undoubtedly the most callous medical professional I have ever encountered. She showed zero interest in listening to or understanding my concerns, barely making eye contact and continuously typing on her computer screen. When I described the unique pain in my right abdomen, she dismissively claimed nothing could be done. Despite my repeated objections to her advice, she stubbornly maintained that alternative approaches were futile. I am deeply frustrated that taxpayer resources are being squandered on such unprofessional healthcare providers who demonstrate complete disregard for patient experiences. This ordeal has been mentally and physically exhausting, leaving me feeling completely defeated and unheard. I remain bewildered by her complete lack of empathy and compassion. I strongly advise against consulting this gynaecologist. Her inability to acknowledge the significant waiting period and patients' struggles is unacceptable. I sincerely hope Prime Minister Rishi Sunak becomes aware of such systemic healthcare failures.

Fantastic medical centre with amazing staff

The staff were incredibly supportive and understanding 😊 The receptionists are truly wonderful, and I believe this is the top medical facility in Leamington. My experience was exceptional, with prompt and efficient assistance.

Compassionate care with convenient saturday appointments

The team here is genuinely attentive and accommodating. While calling at 8:00 and enduring a 25-minute hold time can be frustrating for those with standard work hours (a common challenge across medical practices), the front desk staff thoughtfully provide Saturday consultations for full-time workers. Every doctor I've consulted has been an active listener and offered meaningful, practical guidance. This is truly an exceptional healthcare practice that I'm fortunate to have as my medical home.

Compassionate care that goes above and beyond

Fantastic long-term patient journey with this practice. Over the years, I've been consistently impressed by their approach, particularly in supporting my partner's anxiety. The entire team, from the front desk staff to Dr. Watt, demonstrates remarkable empathy and professionalism.

Worst customer service ever at this medical practice

I'd gladly award zero stars if possible. The receptionist here represents the most discourteous individual I've ever encountered. My simple request was to verify the status of my temporary GP registration, but I was abruptly brushed aside and coldly instructed to "complete a full enrolment" instead. There was absolutely no empathy shown toward my genuine concern about an urgent matter. The profound irony isn't lost on me that a healthcare environment—fundamentally dedicated to compassion and patient care—is being managed by someone who displays a complete absence of interpersonal understanding or basic human sensitivity.

Frustrating healthcare experience with poor communication

Communication is extremely poor, with promises of response going unfulfilled. Medication refill errors occur with alarming frequency, happening nearly every week. The physicians fail to accurately document patient discussions during consultations, resulting in potentially harmful consequences.

Quick diagnosis saves health with compassionate care

Attended medical clinic midweek for pneumonia vaccination. Following a comprehensive consultation and thorough questioning, I was directed to undergo a health screening and diabetes evaluation. By the next day's appointment, a diabetes diagnosis was confirmed. Medical tests and treatment protocols are currently in progress. Sincere appreciation to the nursing staff for their professionalism and swift action. Heartfelt gratitude to the National Health Service for their exceptional care. Thanks to everyone involved in my medical journey.

Frustrating clinic with endless wait times and no support

Truly, I'm baffled by the situation where contacting this medical center has become impossible. Every single time I try to reach out, I find myself endlessly waiting in a seemingly endless queue. When I genuinely require medical assistance from a general practitioner, I'm left completely helpless and frustrated.

Caring doctors make all the difference at waterside

Waterside has truly impressed me with their outstanding care. During my recent appointments, the physicians were attentive, understanding, and provided me with effective medical guidance.

Exceptional healthcare that truly cares for families

Throughout the years, Waterside has consistently provided exceptional healthcare for our family. The front desk staff are welcoming and competent, while the medical professionals demonstrate both warmth and expertise. We consistently feel privileged to be patients at such an outstanding medical practice.

Compassionate care that truly makes a difference

The personnel here are exceptionally supportive, and the physicians genuinely take the time to hear and understand your concerns.

Terrible customer service from hostile receptionist

The receptionist consistently displays an attitude that is condescending, hostile, and disrespectful towards those interacting with her. During my critical prescription issue on November 15th, I attempted to explain my urgent need, but she immediately began yelling and prevented me from completing my explanation. I have personally witnessed her unprofessional demeanor for an extended period.

Exceptional product that exceeded all my expectations

Exceptional

Exceptional healthcare with compassionate and efficient staff

Each occasion I've needed to seek medical attention here, whether for myself or my child, has been absolutely exceptional. I'm not typically someone who writes reviews, but I felt compelled to share my experience. The front desk staff are unfailingly delightful, both in direct interactions and during telephone conversations. My calls and electronic messages receive such rapid responses that it's genuinely remarkable! Having resided in numerous locations, I can confidently say I've never encountered a medical facility with such consistently positive interactions.

Promising growth for this reliable service

As far as my experience goes, they've been reliable in the past, and now that they've expanded, I'm optimistic about potential improvements.

Great service with frustrating booking system

The employees are fantastic and truly go out of their way to secure an appointment for you. However, I'm deducting a star due to their confusing booking system. If you happen to call just a moment past 8 o'clock, you'll find yourself in a seemingly endless queue, positioned around 30th in line.

Worst medical experience ever terrible service

Experienced excruciating leg discomfort and was recommended to arrive at 1:30 for a potential slot due to an earlier patient's cancellation. Arrived slightly after the suggested time, waited 4 minutes while the receptionist finished a phone call, then endured an additional 10-minute wait only to be informed that the physician would not see me. Absolutely unacceptable. Utterly incompetent medical practice - highly recommend steering clear.